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Black ICE CRM vs Kaseya BMS Comparison

Overview

Black ICE CRM is a web based CRM application covering Leads, Accounts, Quotes, Orders, Invoicing, Potential Tracking, Product...

Kaseya BMS is a business management solution designed to help IT Departments & MSPs manage projects, inventory, CRM, time,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$28/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.1

(20)

5

4

3

2

1

5

12

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.
I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.
BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

Cons

Not enoughreviews yet

Cons

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients.
The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.
Lack of some essential functionality that many bigger MSPs may need.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features11
  • API
  • Accounting
  • Accounting Integration
  • Activity Tracking
  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Budget Management
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Client Portal
  • Collaboration Tools
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Estimating
  • Expense Tracking
  • File Sharing
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Lead Management
  • Lead Qualification
  • Maintenance Scheduling
  • Marketing Automation
  • Milestone Tracking
  • Multi-Channel Communication
  • Network Monitoring
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Procurement Management
  • Product Roadmapping
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Scheduling
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Stock Management
  • Support Ticket Tracking
  • Task Management
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Workflow Management
  • Total features79
  • API
  • Accounting
  • Accounting Integration
  • Activity Tracking
  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Budget Management
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Client Portal
  • Collaboration Tools
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Estimating
  • Expense Tracking
  • File Sharing
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Lead Management
  • Lead Qualification
  • Maintenance Scheduling
  • Marketing Automation
  • Milestone Tracking
  • Multi-Channel Communication
  • Network Monitoring
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Procurement Management
  • Product Roadmapping
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Scheduling
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Stock Management
  • Support Ticket Tracking
  • Task Management
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Workflow Management

Integrations

  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations9
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Black ICE CRM vs. Kaseya BMS

See how Black ICE CRM and Kaseya BMS stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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