Bookedin vs Acuity Scheduling Comparison

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Overview

The simple solution to your appointment scheduling chaos. Eliminate the constant back-and-forth and get back to doing what...

Acuity is an online appointment scheduling software that enables clients to schedule appointments online, complete custom...

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Screenshots

Pricing

Starting from

$29.00

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

Starting from

$15.00/mo.month

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

User reviews

4.6

(223)

152

Value for money

Ease of use

Features

Customer support

96%

would recommend this app

4.8

(3,951)

3,247

608

Value for money

Ease of use

Features

Customer support

99%

would recommend this app

Pros

I really love how easy it is to navigate to my client list and find out when all of their appointments are. I also love the professional look of the booking page that the client sees.

Leanne and customer service is great, she volunteers to offer me for annual plan to save money and download all my clients contact records once she realised it is good for my business.

All of my clients have given me great feedback about bookedin and they love the friendly reminder right to their mobile phones.

Pros

It was quick and easy for them to pay and know their spot was secure. I definitely recommend Acuity Scheduling, the ease of the program for someone like me who is not very tech savvy was brilliant.

I love that it reminds clients of their appointments and that I can customize my booking site. I also like that I can have certain appointments for certain days.

I love the quirky quotes and the fact that everything is not soooo serious, it blends with my persona which works fine. I like how easy it was to integrate with my Instagram page.

Cons

However very disappointed in the fact that you can not do a reaccuring appointment and double disappointment that they are not sure when it maybe coming.

That you can not book multiple services at the same time I often get many clients who gets confused when they get their appointment reminders and their is multiple times.

I wish That could change because I lose money when someone sets a time 5 min afterwards. That makes me have a lot of 5 min and sometimes 10 min dead time thru out the day.

Cons

It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.

The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.

To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.

Vendor responds to reviews

Last review20 days ago

view all reviewsview reviews

Vendor responds to reviews

Last review3 days ago

view all reviewsview reviews

Key features

Total features11

API
Accounting Integration
Application Integration
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Booking Management

CRM Integration
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Portal
Credit Card Processing
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customer History
Customizable Branding
Customizable Questions
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Email Distribution
Email Integration
Email Invitations & Reminders
Email Notifications
Event Calendar
Event Scheduling
Follow-up Scheduling
Forms Management
Gift Card System
HIPAA Compliance
Microsoft Outlook Integration
Mobile Alerts
Multi-Location
Multiple User Accounts
Performance Reports
Real Time Updates
Receipt Management
Receiving
Reminders
Reporting & Statistics
Revenue Management
Role-Based Permissions
SMS Integration
Social Advertising
Social Media Integration
Subscription Management
Team Calendars
Template Management
Third Party Integration
Web Forms
Website Integration
iCalendar Support

View all featuresView details

Total features52

API
Accounting Integration
Application Integration
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Booking Management

CRM Integration
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Portal
Credit Card Processing
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customer History
Customizable Branding
Customizable Questions
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Email Distribution
Email Integration
Email Invitations & Reminders
Email Notifications
Event Calendar
Event Scheduling
Follow-up Scheduling
Forms Management
Gift Card System
HIPAA Compliance
Microsoft Outlook Integration
Mobile Alerts
Multi-Location
Multiple User Accounts
Performance Reports
Real Time Updates
Receipt Management
Receiving
Reminders
Reporting & Statistics
Revenue Management
Role-Based Permissions
SMS Integration
Social Advertising
Social Media Integration
Subscription Management
Team Calendars
Template Management
Third Party Integration
Web Forms
Website Integration
iCalendar Support

View all featuresView details

Integrations

Total integrations12

Constant Contact
Facebook
Gmail
Google Analytics
Google Calendar
HubSpot CRM
HubSpot Marketing Hub
Mailchimp
Microsoft 365
Microsoft Outlook

PayPal
QuickBooks Online Advanced
Salesforce Sales Cloud
Slack
Stripe
Twitter
Wordpress
Xero
Zapier
Zendesk

View allView all

Total integrations97

Constant Contact
Facebook
Gmail
Google Analytics
Google Calendar
HubSpot CRM
HubSpot Marketing Hub
Mailchimp
Microsoft 365
Microsoft Outlook

PayPal
QuickBooks Online Advanced
Salesforce Sales Cloud
Slack
Stripe
Twitter
Wordpress
Xero
Zapier
Zendesk

View allView all

Security

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

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Bookedin vs. Acuity Scheduling

See how Bookedin and Acuity Scheduling stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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