Bookedin vs Acuity Scheduling Comparison

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Overview

The simple solution to your appointment scheduling chaos. Eliminate the constant back-and-forth and get back to doing what...

Acuity is an online appointment scheduling software that enables clients to schedule appointments online, complete custom...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

152

59

10

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

3,247

608

81

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I really love how easy it is to navigate to my client list and find out when all of their appointments are. I also love the professional look of the booking page that the client sees.
Leanne and customer service is great, she volunteers to offer me for annual plan to save money and download all my clients contact records once she realised it is good for my business.
All of my clients have given me great feedback about bookedin and they love the friendly reminder right to their mobile phones.

Pros

It was quick and easy for them to pay and know their spot was secure. I definitely recommend Acuity Scheduling, the ease of the program for someone like me who is not very tech savvy was brilliant.
I love that it reminds clients of their appointments and that I can customize my booking site. I also like that I can have certain appointments for certain days.
I love the quirky quotes and the fact that everything is not soooo serious, it blends with my persona which works fine. I like how easy it was to integrate with my Instagram page.

Cons

However very disappointed in the fact that you can not do a reaccuring appointment and double disappointment that they are not sure when it maybe coming.
That you can not book multiple services at the same time I often get many clients who gets confused when they get their appointment reminders and their is multiple times.
I wish That could change because I lose money when someone sets a time 5 min afterwards. That makes me have a lot of 5 min and sometimes 10 min dead time thru out the day.

Cons

It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.
The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.
To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features11
  • API
  • Accounting Integration
  • Application Integration
  • Appointment Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Event Calendar
  • Event Scheduling
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Performance Reports
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Role-Based Permissions
  • SMS Integration
  • Social Advertising
  • Social Media Integration
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Web Forms
  • Website Integration
  • iCalendar Support
  • Total features52
  • API
  • Accounting Integration
  • Application Integration
  • Appointment Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Event Calendar
  • Event Scheduling
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Performance Reports
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Role-Based Permissions
  • SMS Integration
  • Social Advertising
  • Social Media Integration
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Web Forms
  • Website Integration
  • iCalendar Support

Integrations

  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations97
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Bookedin vs. Acuity Scheduling

See how Bookedin and Acuity Scheduling stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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