BookedIN Features

BookedIN

Spend less time scheduling, more time doing what you love.

4.65/5 (192 reviews)

BookedIN Feature Summary

  • Appointment Scheduling
  • Online booking
  • Email & text message reminders
  • Custom booking form fields
  • Online payment processing
  • Web & social integrations
  • Embed a booking calendar or button on any website
  • Customizable booking form fields/intake forms.
  • Client & customer tracking tools
  • Two-way calendar sync
  • Customizable notification & reminder emails
  • Automatic payment receipts
  • Online booking for your clients
  • Online scheduling for employees, equipment or rooms
  • Secure and reliable
  • Multiple levels of admin control
  • Add a "Book Now" button to Facebook
  • Text reminders & confirmations

Customer Management Feature Comparison

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Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


293 reviews

See all iPhone Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


112 reviews

See all Android Apps

BookedIN Feature Reviews

25 reviewers had the following to say about BookedIN's features:

Michael Maish

Excellent solution and great value

2019-05-17

BookedIN has been perfect for that, and offers a great experience to both us and our customers

Pros

Integration with website and social media works well.

Cons

The one feature I'd like to see added is a good print function for the calendar, in our case to give a daily schedule to our staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Samantha Prag

Gets the job done but I would appreciate more features.

2017-10-31

Organization

Pros

I like the text and email reminders.

Cons

There is no syncing with social media or email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Olivia Markele

Great calendar tool

2018-08-27

Pros

It's also great to have the reminders for appointments available to be sent thru email or text depending on the client.

Cons

I wish I could have multiple schedules for different types of appointments and who the appointment would be with. Other then that it's great for scheduling

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jo Muir

just what I needed..

2015-05-11

so pleased I found BookedIn to integrate on my website. it was so easy to set up, and love the form to collect data - three other systems I tried could not do this. it has been a seamless integration and like I can access the system from any device.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Diana Osborne

LOVE that it has automated reminder email and text system! Easy to use, could have more features.

2017-06-06

Automated email and text reminders are amazing!!!

Pros

Email and text reminders, slightly customizable which is great.

Cons

I would love to completely customize the email and text reminders, and also I'd love if I could book a processing time in between colours, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Gaines Long

I love BookedIn. Very convenient and easy to use. Although I would love to see new features.

2018-07-17

Pros

Easy access, I can sync to my personal calendar, appointment reminders for clients (although I wish there were more options for reminders: like a day before notification/reminder).

Cons

Right now I have to copy phone numbers and email address from contacts in order to add to bookedin to book appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Louise Higgins

A high-quality online booking software

2019-02-22

The best unexpected benefit of using the software is it helped me to be more intentional about what hours I want to work: it has made me think more about what I want my weekly schedule to look like since I have to define what hours I'm available for clients to book.

Pros

Everything about this software is high quality: the interface (both for the business owner and on the client end) and the customer service is top-notch

Cons

I was not able to integrate the booking software into my Wordpress page but in the end I decided not to go that route anyway.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Meagan Murphey

Overall, we have enjoyed using this scheduling system.

2018-06-28

Pros

Our favorite feature is probably the email confirmations and text reminders. Our clients love the text reminders as well!

Cons

It would be nice if you could separate the activity according to each employee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Piche

I went looking for a booking app that would integrate with Outlook and allow my clients to book me.

2017-07-21

For me it has been much easier to book appointments rather than playing email tag.

Pros

They also get email or text reminders of the appointment...

Cons

Not great when you're trying to make things easier on the client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandi Smith

It's made booking clients easy

2017-07-12

Pros

Notifications of activity and ease of access on the mobile app.

Cons

Being able to book several appointments at once. Standing appointments for clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Medina

Exactly what i needed

2017-03-13

Other programs had difficulty integrating with my google calender, or didnt offer my preferred payment type. BookedIn gave me all the essential features i had been looking for.

Pros

Features

Cons

Calender not being monthly to show client names

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering BookedIN

Not at this time. Im still fairly new

Source: Capterra
Helpful?   Yes   No
Read more
Amy Lunov

Appointments / Scheduling / Less Admin Time

2019-02-22

I love that it integrates with my website and provides flexibility to my clients to book appointments with me.... therefore cutting down on my administrative time.

Pros

It was easy to use but more importantly convenient to integrate with my website.

Cons

At the moment I do not have any drawbacks, I suppose it would be nice after the booking to redirect traffic back to my website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shauna Mar

This software has saved me HOURS of work in my company!

2018-04-04

Pros

I love that it collects data, takes payment and Sends AUTO REMINDERS via text and email to my clients.

Cons

I wish I could book more clients at 1 time... Would like to offer Classes through them and have everything automated like it is for a single client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Marlena Roe

Seamless transition from my old system, easy front and backend

2017-06-05

Pros

I was able to continue accepting payments via pay pal.

Cons

Need a wait list option, I haven't been able to figure out how to easily set it up for a multiple room clinic with different therapy options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Liz madden

bookedIn has been very efficient for scheduling appointments

2017-06-08

Pros

The integration onto our website was simple to set up and has been efficient in signing up customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
lisa erikson

Great basic software for booking needs

2017-06-01

Oh and I forgot, the Android app locks up and needs to be restarted daily/hourly as it says "no connection"... Most likely my office building reception-

Pros

Patients can see same day availability Multi provider calendar easy to use Clean user interface Easy to see open times same day

Cons

Refunds are hard Attaching files for emailing is hard Website link is long (vs genbook) Import of patient data was inefficient and only includes names not addresses Patient address not verified/collected

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great online schedule app!

2018-01-20

Pros

It also expands and offers other features like other users, email and text reminders, easy to use customizable schedules and 5 free bookings a month on a standard account.

Cons

It was only a schedule and the service and pricing area was confusing. I loved the app but I needed to expand my capabilities a little.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Fiona Bergson

Owner of a business with 12 employees using booked since 2013

2018-06-28

Pros

The automatic reminder to the clients is one of my favorite feature, booking clients have never been that easy and to see what the recent activities have been and what's going on.

Cons

The fact that we are not able to see the appointments without internet connection is kind of annoying since I travel a lot. Finding a way to make it possible would be a big improvement

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Vivian Harris

Top group Acceptable

2018-01-04

Good price for multiple staff and free notifications. Customers may get annoyed by repeat contact.

Pros

Simplicity to book, clean look, mutiple calendars, pre/deposit payment paypal.No recurring booking.

Cons

Lots of annoying client notifications for booking, update, change, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rebecca Karl

Maverick Driving Academy

2019-02-27

We are able to put in times that have set for the testers and they are able to go in and set the time and date.

Pros

We do not have to take payments during the busy time of all of the paperwork, so it moves a lot quicker.

Cons

We would like a way to run reports at the end of the month and see what we have done in though the month on testers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lindsay DeBord

BookedIn for new business

2017-03-23

Any less than 5 is because we know they will continue to add the features and functionality needed and that clients expect-ability to text for appointment reminders. To repeat bookings biweekly, every week same time, etc.

Pros

The online booking is easy to share in texts/social media.

Cons

Inability to text clients and to re-occurring booking times (our clients come twice a week for many weeks in a row and very time consuming to book each appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering BookedIN

Being able to call would be nice customer service and the text ability, and re-occurring issues if that is important could be frustrating.

Source: Capterra
Helpful?   Yes   No

Response from BookedIN


Hi Lindsay! We're super excited to announce bookedIN SMS reminders are live! Looks like your clients are using it already. Got any feedback for us?

Thanks for the awesome feedback, our team is always working to improve the app so this kind of feedback helps us know what to build next. =)

If you ever have questions or ideas, please give our team a shout any time.

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Nancy G. Croes

This app is exactly what I need to assist me in running my small business!

2017-12-08

See previous questions

Pros

The options of payment plans are ideal for a a growing small business, because they range from Free to "Pay as you Go", to Monthly, and even Yearly.

Cons

I would have loved to have more design capabilities for the Booking Page that my clients land on, so, I can do more branding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Olsen

User-friendly!

2016-10-27

It has significantly decreased my need for back-and-forth communication just about scheduling issues, thereby saving me time. Customer service has always been so prompt with their responses.

Pros

Real time scheduling, they do all the confirmation and reminder emails, ease of ability to change my "regular" schedule when I need to.

Cons

I honestly haven't had any issues with it. Very satisfied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine Settle

I have really enjoyed using the system. I wish they more features.

2018-06-28

Online booking

Pros

My clients like the reminder text and emails.

Cons

The payments system is terrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcus Sias

would like to be able to integrate my current customers

2017-03-20

would like to be able to integrate my current customers, or set assigned client profiles for scheduling.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more