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Bookedin Logo

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Online appointment booking for busy shops.

(55)

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Bookedin Features

Features Summary

Functionality

4.2

/5

278

Total features

68

8 categories

Bookedin features

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Indicator

Common features of Scheduling software

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Availability Management
Booking Management

Price starts from

30

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

278

Price starts from

30

/user

Per month

Total Features

68

Unique features

  • Activity Tracking

  • Role-Based Permissions

  • Routing

  • Payroll Management

Functionality

4.7

/5

5.6K

Price starts from

20

Per month

Total Features

122

Features in Common

49

Unique features

  • Gift Card Management

  • On Call Scheduling

  • SOAP notes

  • For Yoga/Pilates Studios

Functionality

4.5

/5

5.1K

Price starts from

0

Total Features

57

Features in Common

16

Unique features

  • Social Promotion

  • Promotions Management

  • Self Check-In/Check-Out

  • Event Management

Common Bookedin comparisons

Reviewers who mentioned features said:

GK
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Gary K.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Great product if you don't need many options.

Reviewed 8 years ago

Our company has been using BookedIn for a year and a half. The program is great and our clients love it. The best thing is that our customers can order without the need to login. The problem is that our business has outgrown the platform. We have too many products and the platform just lacks features to help manage all of those products. For example, most of our products have upgrades or options....

Pros

Easy to use

Cons

Few options and little control over how it works.

SS
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Shawn S.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helped me get going after covid lockdown

Reviewed 4 years ago

Overall great I like it, edit availability as and when .. Easy to organise your day and block out sections for lunch and stuff.

Pros

Easy to set up and customize. Great way of collecting clients contact details. Easy to link to your social media.

Cons

Does not text reminders to clients only emails. When taking bookings in person it would be great to just take a number instead of typing in an email

Vendor response

Thank you for the 5-star rating Shawn and you're awesome! We're glad that you've found Bookedin easy to use overall and kept you going during this pandemic. I've also added your suggestions to our feature request list. Thanks again for your continuous support! --Geno

TC
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Tessa C.

Cosmetics, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I use this app daily

Reviewed a year ago

Bookedin has saved me so much time as far as bookkeeping goes, which is extremely important as a self-employed artist who has to manage every aspect of business without help. This app is well worth the money.

Pros

This app is so easy to use and keep up with. It was recommend to me by a fellow tattooer and it has since made bookkeeping so much easier for me. I no longer have to collect deposits myself, and have my clients book their own appointments after consultation. The text and email reminders this app sends out to clients has almost completely factored out no call/no shows or late arrivals.

Cons

I don’t have too much to complain about, but while I can customize the email reminders I cannot customize text reminders for my clients. I would love to be able to remind my clients to eat beforehand, bring water, remind them of my preferred payment method, and include aftercare in their reminder texts.

Vendor response

Thank you Tessa, we are thrilled to hear Bookedin is solving the problem of no call/no shows and saving you a bunch of time! ~Leanne

MD
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Michele D.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I love this program

Reviewed 2 years ago
Pros

I love the flexibility that I have in managing the operating hours, types of appointments and features that patients can book.

Cons

There needs to be an option that our patient can click on to see all their upcoming and previous appointments that they have booked. I also don't like that I can't shut off the option of having emails sent every single time someone books, cancels or changes their appointment. I have been receiving tonnes of emails for this and while it might be good for some businesses, for mine it is aggravating and I wish I could turn off the email notification option.

Vendor response

Thank you Michele, we're so happy to hear you're loving Bookedin! I've added your vote to our feature request list for a client login or appointment list. As for the emails, I hear you, the busier you get the more emails come in... Unfortunately there is no way to turn email alerts off at the moment. I'll add that to our features request list. ~Leanne

DW
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DeTrae W.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product for a great price

Reviewed 2 years ago

I have been very satisfied with my purchase and experience of Bookedin. I was struggling with keeping all of my schedules together and Bookedin provided a cost effective way to streamline my process. It makes me more efficient in my time management and has been compatible with most other platforms.

Pros

Ease of use from setup to daily use. It to minutes to setup. And the changes daily have needed simple fixes

Cons

Sometimes clients report cancelling and there appears to be a glitch.

Vendor response

Thank you so much for reviewing us DeTrae! So glad we are helping you streamline your process. If you run into that client glitch ever again, please report it to our tech team and we'll investigate (include client appointment time/date). Thanks again! ~Leanne support@bookedin.net

JC
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Jeff C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Run don't walk

Reviewed 8 years ago

I'm a busy person. I run a coaching practice, have an organization of Business Owners that support each other and individual clients that I consult with. Making appointments with others has always been a 3-5 step process. You know, asking what time works or suggesting one or two while HOPING that you've got a workable time. Getting a counter offer, finally agreeing on a time...TOTAL HASTLE...until...

Pros

No pros were added to this review

Cons

No cons were added to this review

AH
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Alanna H.

Apparel & Fashion, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall

Reviewed 10 months ago
Pros

The mobile and browser versions are quite similar and it is easy to transition to and from making on the go bookings easy

Cons

I feel the multi calendar option is too expensive compared to others

Vendor response

Thanks for this review Alanna, great feedback this is really helpful. ~Leanne

KG
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Karen G.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I love BookedIn. Very convenient and easy to use. Although I would love to see new features.

Reviewed 6 years ago
Pros

Easy access, I can sync to my personal calendar, appointment reminders for clients (although I wish there were more options for reminders: like a day before notification/reminder). Love that I can pull up app from my computer or mobile devices.

Cons

I can't pull over clients who are already in my contacts. It would be so much easier if I could have access to my contacts when booking a new client who may already be in my phone contacts. Right now I have to copy phone numbers and email address from contacts in order to add to bookedin to book appointments.

JT
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Jared T.

Alternative Medicine, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple and Effective

Reviewed 2 years ago

We had another online booking software before Bookedin. They were adequate until they sold to Booksy. Booksy changed the platform and made everything inconvenient. Luckily, I found Bookedin which had a very similar platform to the previous software only better. It has a better interface, it looks cleaner, and it is simpler to use while having more features. The cost is about the same. There are a lot of options out there so I am grateful I found Bookedin fairly quickly and that it suited our needs so well.

Pros

We use this software for new patient appointments in our chiropractic office. It was simple to put the button our website so people can schedule themselves. They get a text and/or email reminder and pay for the service when they schedule so they rarely miss. In addition, we we keep our hyperbaric and massage appointments on the calendar. The reminders and the simplicity of the whole design is perfect for us.

Cons

If there are any cons, I am not aware of them.

AB
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Angela B.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I'm so glad I switched to BookedIn

Reviewed 8 years ago

I have been using BookedIn for 2 years now. It has been an amazing time saver for me. Prior to using this service, I wasted lots of time returning phone calls to clients asking for appointments. They would leave me a messege, I 'd leave them a messegeback, and it would go on for a few days before we settled on a time. Between every client I'd have emails, voicemails, and texts to reply to clients asking...

Pros

Ease of use

Cons

Sometimes the loading time is slow

PH
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Prue H.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Easy Friendly Booking Software

Reviewed 2 years ago

I like knowing what appointments are booked for the week or month. The time I save is wonderful. And the fact I can check on my mobile or laptop from anywhere.

Pros

The software saves me and my clients so much time. I can set up a month of appointments and they can book their time from anywhere. No more phone calls or text messages back and forth. I like how easy and user friendly it is. I like the email and bookedin alerts when people book and confirm appointments.

Cons

I would like if there was a way to save client appointment history in there. And wish the cost of NZD as the USD hurts the bank each month.

Vendor response

Thank you for the review here Prue, great feedback! I'm very happy Bookedin is helping solve the "back and forth" and is user friendly. Good news, we do have client appointment history tracking, here's a link to explain how it works. https://support.bookedin.com/hc/en-us/articles/202079528-Client-history Also, we plan to change our billing to accommodate NZD too, I will let you know as soon as that is available. ~Leanne

BA
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Benjamin A.

Arts and Crafts, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is the first booking tool I've used, but I'll never stop using it. It's easy, and saves time.

Reviewed 6 years ago

The main benifit is time. I dont have to personally book appointments, have lengthy conversations via email, Facebook, text, in person, anything. Theres always a 10 minute juggle of calendars when booking appointments in person, ots frustrating. Not anymore. It's a great booking tool and it gives the client the control within the parameters you set. Customization is great, the auto features are awesome. If you dislike excessive customer service this is a gold mine! It's worth a 30 day trial. I'm now a subscriber.

Pros

1) I like that my clients can book without texting me or meeting with me in person. Saves me a lot of time both at work and at home. 2) I love the deposit and auto refund tools. I always take deposits before booking, and if the client cancels they get a refund without having to come see me in person. 3) The reminders and sync is awesome for both me and my client. I get all the info I need, they get reminders, confirmations, and calendar sync, it's phenomenal. No lengthy texts or sending personal reminders. It's all there for them to confirm without me taking the time from my schedule. 4) I like the variety of customization options. Charge different deposits for different services, time for rest between appointments, hours available, everything.

Cons

My suggestions, if bookedin is reading any of this - 1) Categories for services and the ability to limit how many of any certain service/service category is available each day. I dont want 3 touch ups in 1 day, I want 1 touch up a day for 3 days. Maybe I overlooked something, but I dont think this is an option. 2) For my clients - search for service by time availability is unavailable. My clients have to manually click on each day in my calendar to see if I have 6 hours available. I think it would be easier if there was an option to view the services, choose the service, then see highlighted days available to them. Keep the same system! Just add an alternative as well. If that makes sense.

KW
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Keltie W.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Great booking/reminder software

Reviewed 12 days ago
Pros

Makes scheduling easy, love that I can set my schedule & have it repeat for repeat clients. Love the reminder text/email function

Cons

Can be a tiny bit glitchy sometimes- ie won’t let me edit an appt so I have to just delete it and rebook it. Not a huge deal and only happens sometimes.

JW
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Jennifer W.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BookedIn has saved my business !

Reviewed 2 years ago
Pros

It's super easy to use!! Customizable scheduling! Automatic Text Reminders for clients! I called this my robot secretary!!

Cons

I can't find a single thing! Everytime there is an update you guys improve something I didn't even know could get better!

Vendor response

Wow Jennifer this is amazing to hear! I'm so happy Bookedin is now your robot secretary, love that! ~Leanne

AS
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Aleh S.

Cosmetics, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great stuff

Reviewed 2 years ago

Overall having fun using it. Pretty easy to use and really helps to organize

Pros

Easy to schedule. Great notifications and reminders

Cons

Some of security levels can be added. Customer support must be instant

Vendor response

Thank you Aleh we're thrilled to know Bookedin is proving to be a handy tool for your business! I'm adding your vote to our features request list for enhanced security levels, this is a popular request. ~ Leanne

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Ruhid J.

Building Materials, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best booking plugin - booking

Reviewed a year ago

I use it to introduce my services and products to customers and to make reservations.

Pros

Bookedin helps me improve my users' time management and my relationships with my customers, and things like calendar management, reminders, and payment processing are some of my favorite aspects.

Cons

My least favorite feature in the application is that it is a little more difficult to use, it would be better if it was simplified or if video compiles were given for use, so this is a problem for new users, of course, it is possible to get used to it later.

Vendor response

Thanks Ruhid for this awesome review! Great suggestion about creating simple videos. We have a couple on our help site, but hope to make more soon. If you'd like some 1-on-1 support feel free to call or zoom with us by booking here: https://bookedin.com/book/bookedin-specialists Thanks again!

LD
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Les D.

Design, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software. Easy to use.

Reviewed 4 years ago

Great experience and always look forward to updates as they add new features that work.

Pros

Text and Email confirmations have changed to game for us.

Cons

Could use a few adjustments to key features such as not being able to schedule different services within the same time frame in an individual calendar. Would be great if we could schedule consultations during other services, or label a scheduled appointment for rescheduling. We currently have to use our limited number of calendars to do this.

Vendor response

Thank you for the wonderful review Les and for taking the time to share your feedback with Bookedin. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure and your valuable suggestions were added to our feature request list.--Geno

TA
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Tim A.

Fine Art, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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2 locations 2 calendars

Reviewed 2 years ago

We have made it work for awhile now and it does not seem there is a better program out there for scheduling the way we need to do it. Looking forward to the future with Bookedin.

Pros

My workers are glad we have it. Leaps and bounds over the old paper system.

Cons

Having 2 locations is a bit troublesome. The employees that work at both locations had to set up with several email addresses. We make it work but look forward to an update that accommodates several locations more efficiently. Also the booking page itself I wish highlighted the individual worker instead of the option for any.

DR
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David R.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy with the product

Reviewed 4 years ago

The main problems this solves are: --Endless back and forth with clients via email or phone tag to get appointments set up --Time spent manually doing reminders, where human error is a factor --Ease of booking on the go.

Pros

We liked: --The look of the booking page from the client side. --The ability for clients to easily book multiple appointments with different providers on the same day --Customizable email reminders --Ability to add links to email reminders

Cons

We wish: --we could see a record of text and email reminders --we could see who cancelled and made appointments --we could integrate with our merchant service (Square) rather than use PayPal

AM
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Alina M.

Arts and Crafts, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Booked in software

Reviewed 2 years ago

I love it and would recommend it to others

Pros

I love how easy it is to use, and my clients love the reminder texts!

Cons

I do not like that every time you sign in it has to send an email with a code to get in. Even when you choose the do not ask again at this location it makes you do it daily. That is the worst thing about this booking site.

Vendor response

Thank you Alina for this amazing review! We are so happy to hear you're finding Bookedin easy to use and that your clients enjoy it. To assist with logging in you may want to turn off the 2-step verification feature. Here's how: https://support.bookedin.com/hc/en-us/articles/4410039230740-How-do-I-turn-off-Two-Step-Verification-

RK
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Rebecca K.

Higher Education, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Maverick Driving Academy

Reviewed 5 years ago

We are able to put in times that have set for the testers and they are able to go in and set the time and date. It has saved a lot of time, because I do not have to be on the phone as much explain all of the things that they will need for the test.

Pros

We like that the customer is able to go in anytime and schedule a driving test. We do not have to take payments during the busy time of all of the paperwork, so it moves a lot quicker.

Cons

We would like a way to run reports at the end of the month and see what we have done in though the month on testers. Wish there was a way to call some to explain the problems that we are having and be able to fix it with out going though an email.

RM
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Rebecca M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Complaint

Reviewed 2 years ago

Nobody seems to be sorting it. I have requested call backs, spoke to support, sent emails back and forth and nothing is working.

Pros

I liked all of it until the app froze and I have not been able to get on it for the last 4 weeks all my staff can access it apart from me.

Cons

I can not access it and I have tried everything therefore I am paying a cost monthly and I can't see appointments, book any clients in. It is really causing me stress and loss of business

Vendor response

Hi Rebecca, I'm escalating this to our tech team again to make sure we do everything possible to fix the issue happening on your Samsung device. In the meantime please log in using a different device or computer if possible. Very sorry for the hassles here and we will do whatever we can to make this right! ~Leanne

AC
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Andrea C.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It has changed the way I run my business!I'm able to leave my phone at home for a change!

Reviewed 7 years ago

Better use of time to start! I am able to focus on running my business and give my clients the best possible care without worrying about the minute details of booking people in. My clients love the convenience!

Pros

The best part about the BookedIn system is that I am no longer attached to my phone. Clients can easily access my business booking site, they don't need a password or profile to book and it literally takes 30 seconds for them to book their own appointments! I am so pleased with how much stress this has taken off my plate. Not having to text people appointment options and wait until they get back to me has streamlined how my schedule fills. I have gotten new clients in the last month and even more during the trial period. I can't say enough about how easy it is to use.

Cons

There is a minor lag sometimes when switching screens and while using the desktop version I sometimes have to refresh the page but again only minor. I have only had one occurence where someone didn't receive their text reminder but it was caught and I was able to confirm via an alternate means of communication but otherwise I am loving it!

BB
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Brian B.

Legal Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An Excellent Product and Service!

Reviewed 2 years ago

Excellent product, experience, and customer service!

Pros

This software is exactly what I needed as I began a new mediation business. My clients (attorneys seeking to calendar mediation dates for their own clients) can now look at my schedule and book mediation dates easily and without any hassle. I get the confirmation email, which helps me to reach out to my clients for additional information. In a short time, I have gone from zero to relatively busy--and Bookedin has been a key contributor to that success.

Cons

The integration was seamless and the software itself was, for me, fairly intuitive. No complaints.

TT
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Tanya T.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Newer User

Reviewed a month ago

I like Bookedin and I am happy that I bought this program. This has really helped my organize booking and tracking my appointments.

Pros

I own a cleaning company and some days our schedules are changing very quickly. I really like the accessibility, I can use it on my laptop or phone based on where I am at that moment. If one of my crew has a sick child and I need to cover that appointment with someone else or a client can't make our scheduled time, I can take care of everything right away.

Cons

If I have two people booked for a job, I would like that the client's text confirmation message showed them as a team instead of individual bookings. Once you make contact with a Bookedin representative they take care of your problem. Making initial contact has been a bit challenging.