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Bookeo vs Acuity Scheduling Comparison

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Overview

Bookeo online scheduling and reservation system fills up your appointment book. Accept online bookings and payments 24/7,...

Category Leaders

Squarespace is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

14.95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

87

5

4

3

2

1

51

22

10

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.8

5.4K

5

4

3

2

1

4.4K

842

128

12

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

We are super happy and satisfied with Bookeo and we believe we won't stop using it. Super easy to use, customize, reliable and affordable.
They love that it's so quick and easy to register for classes. And finally, I loved that I didn't have to wait to speak with anyone to get set up and begin using this brilliant product.
The reporting feature is invaluable to our business and our forcasting. I love the seamless integration with our website.

Pros

What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.
What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.
This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.

Cons

The main thing that I dislike about Bookeo is their appalling customer service.
I was a customer of Bookeo for about two months. During that time, I received horrible customer service.
Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer.

Cons

I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.
Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.
At this point in my usage, I am unable to make negative comments.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features142
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Central Reservation System
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Color Codes/Icons
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Document Management
  • Driver Scheduling
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Dance Studios
  • For Martial Arts
  • For Medical Spas
  • For Music Schools
  • For Optometrists
  • For Salons and Spas
  • For Summer Camps
  • For Yoga/Pilates Studios
  • Forms Management
  • GDS/OTA Integration
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Instructor Management
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Marketing Automation
  • Member Accounts
  • Member Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Onsite Registration
  • Parent Portal
  • Parent/Student Portal
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Physician Management
  • Pricing Management
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Rate Management
  • Ratings/Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Management
  • Resource Scheduling
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Student Management
  • Student Portal
  • Surveys & Feedback
  • Task Management
  • Team Calendars
  • Team Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • User Management
  • Virtual Meetings
  • Visitor Management
  • Wait List Management
  • Web Forms
  • Website Integration
  • iCalendar Support
  • Total features115
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Central Reservation System
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Color Codes/Icons
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Document Management
  • Driver Scheduling
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Dance Studios
  • For Martial Arts
  • For Medical Spas
  • For Music Schools
  • For Optometrists
  • For Salons and Spas
  • For Summer Camps
  • For Yoga/Pilates Studios
  • Forms Management
  • GDS/OTA Integration
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Instructor Management
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Marketing Automation
  • Member Accounts
  • Member Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Onsite Registration
  • Parent Portal
  • Parent/Student Portal
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Physician Management
  • Pricing Management
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Rate Management
  • Ratings/Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Management
  • Resource Scheduling
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Staff Management
  • Student Management
  • Student Portal
  • Surveys & Feedback
  • Task Management
  • Team Calendars
  • Team Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • User Management
  • Virtual Meetings
  • Visitor Management
  • Wait List Management
  • Web Forms
  • Website Integration
  • iCalendar Support

Integrations

  • Total integrations33
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations124
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

TB
AvatarImg

Tim B.

Photography, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bookeo logo

Bookeo

Tim review

Reviewed 2 years ago

The best part about the service is the customer support, being able to email and getting back a response very quickly Without us having to schedule an appointment just to talk to somebody, has been the most positive thing for us. every time we email we have a response within 10 to 20 minutes.

Pros

Tech-support and ease of scheduling ................

Cons

So far so good, not to much to complain about

Vendor response

Thank you for posting this amazing review, Tim! We are happy to hear that you've found Bookeo easy to use and that you love working with our amazing Support Team. Thank you again, and never hesitate to reach out! Shannon

FK
AvatarImg

FREDERICK K.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Bookeo logo

Bookeo

Fancy cover, hollow on the inside

Reviewed 2 years ago

Calendar scheduling and reminders should be simple, bookeo makes it difficult.

Pros

Information about appointments and clients were accessible.

Cons

Clunky and not intuitive. Too many screens to make one appointment, and the messaging was not consistent.

Vendor response

Hi Frederick, I read your review and I am sorry to read that you are not fully satisfied with Bookeo. Creating a booking from your dashboard is very easy and requires you to click on a time on a resource's calendar and select the service. If you are creating a booking for an existing customer, you can use the autocomplete function to select the customer, or you can input details of a new customer. Your customers can simply select a service, a date and a time for the appointment and provide their details. Email and txt reminders are automatically sent by the system. If you need any assistance with our system, please contact our support team at support@bookeo.com. They will be more than happy to help. Shannon

LJ
AvatarImg

Lisa J.

Research, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bookeo logo

Bookeo

An intuitive, flexible software to meet your scheduling needs

Reviewed 4 years ago

Allowing people to sign up for different services on the same day, customizing the sign up sheet, customizing the Options to glean more information about each service from those signing up, including the relevant information in the email confirmations...and more!

Pros

My experience with Bookeo has been awesome. I was trying to solve a scheduling problem that I attempted to resolve with several different softwares. Only Bookeo gave me a result that worked. Thank you!

Cons

Nothing so far. The software has been great!

Vendor response

Thank you Lisa. This review is amazing. It's always been a pleasure working with you. If there's ever anything we can help with in the future, never hesitate to reach out. Thanks again. Shannon

KS
AvatarImg

Kaylee S.

Education Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bookeo logo

Bookeo

Happiest user ever!!!

Reviewed 2 years ago

It has been such a great product for us to be able to automate our registrations. It has allowed us to grow our business with less time spent doing things that take our customers only minutes to do themselves, rather than lots of phone and email responses.

Pros

Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the Bookeo support has been very responsive to my email questions.

Cons

Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using Bookeo, I'd have to say THAT AIN'T BAD!!

Vendor response

Hi Kaylee, I can't thank you enough for taking the time to write this outstanding review! Thank you for all of your positive feedback about our pricing (no commission, no consumer fees!) and how Bookeo has simplified class scheduling for your business and your customers. We look forward to continue working with you in the years to come. Shannon

RB
AvatarImg

Ramiro B.

Environmental Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bookeo logo

Bookeo

Bookeo delivers an amazing product!

Reviewed 6 years ago

The Pacific Marine Mammal Center is thrilled with Bookeo's online scheduling and reservation system! It has been very user friendly on both the administrative and customer ends. We were able to successfully integrate it onto our personal website as well as other social media pages very easily. The customer support has been fantastic as well! We have reached out several times and the Bookeo support...

Pros

Ease, Features & Functionality, Customer Support!

Cons

Aesthetics. It would be a nice to be able to change the look and feel of Bookeo on our websites to match certain colors and themes.

Vendor response

Hi Ramiro, Thank you so much for taking the time to write this review about Bookeo. We are currently working on a new UI. In the meantime, you can customize the look and feel of Bookeo with CSS. Our Technical Support Team will send you an email with instructions. Suzanne

KB
AvatarImg

Kelly B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Bookeo logo

Bookeo

In love with Bookeo

Reviewed 7 years ago

THANK YOU BOOKEO!! After over 5 months of searching for a registration system, we finally found exactly what we needed with Bookeo. This system is easy to use for both the end user as well as administrators. The demo is seamless and allows for testing of all features ~ in fact the demo for the end user was so good that I signed up for a paid account before I even saw the admin side or spoke...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Kelly, thank you for the awesome review!! We are so happy that you love Bookeo, all its great features and the Technical Support! If you have any questions, please don't hesitate to contact us -anytime. Alice

JD
AvatarImg

Jan D.

Marketing and Advertising,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Acuity Scheduling logo

Acuity Scheduling

Best scheduling app out there

Reviewed 8 years ago

I have tried most of the scheduling app and Acuity Scheduling was far the best. I tried Bookeo, Appointy, appointlet, appointment-plus, scheduleOnce, vCita and many others. I spent literally hours of searching for the best one, until I stumbled upon Acuity Scheduling (I found it on Zapier, as I was looking for an appointment scheduling app that could be connected with other app I use). So far I am more than happy with choice that I made because I can also see that they care about their customers and provide new integrations and possibilities (now also connecting with GoToMeeting).

Pros

Apart from many native integrations, Acuity Scheduling enables you to use their API and to further connect with hundreds of apps using Zapier. If I wanted to integrate it with Affiliate tracking, it would be really easy, as I can also enable custom scripts on the confirmation pages.

Cons

No cons on my part. They could improve CRM database, but in my opinion it is almost better to connect it with full CRM service.

JD
AvatarImg

Jan D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Acuity Scheduling logo

Acuity Scheduling

Best scheduling app out there

Reviewed 7 years ago

I have tried most of the scheduling app and Acuity Scheduling was far the best. I tried Bookeo, Appointy, appointlet, appointment-plus, scheduleOnce, vCita and many others. I spent literally hours of searching for the best one, until I stumbled upon Acuity Scheduling (I found it on Zapier, as I was looking for an appointment scheduling app that could be connected with other app I use). So far I am...

Pros

No pros were added to this review

Cons

No cons were added to this review