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Bookeo vs FareHarbor Comparison

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Overview

Bookeo online scheduling and reservation system fills up your appointment book. Accept online bookings and payments 24/7,...

Category Leaders

FareHarbor provides industry-leading online ticketing and booking solutions for tours, activities, attractions, and events....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

14.95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0.01

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

95

5

4

3

2

1

55

23

11

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

4.8

1.1K

5

4

3

2

1

932

140

21

4

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Bookeo, really guys I love you, best product, best support. They are always quick to reply and help you find a solution.
They love that it's so quick and easy to register for classes. And finally, I loved that I didn't have to wait to speak with anyone to get set up and begin using this brilliant product.
It has been very user friendly on both the administrative and customer ends. We were able to successfully integrate it onto our personal website as well as other social media pages very easily.

Pros

Probably the best thing about Fareharbor is the absolutely fantastic support. When you need to do or change something, all you need to do is ask and the support team will have it done very quickly.
They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.
So far I really appreciate the help offered by those assigned to help set up our company w/a new reservation system that we hope will be much more user friendly for both us and our customers.

Cons

The main thing that I dislike about Bookeo is their appalling customer service.
I was a customer of Bookeo for about two months. During that time, I received horrible customer service.
Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer.

Cons

Also the fact there were so many small mistakes when buiding it, (we've had to ask to fix the same mistake more than one time because one thing got solved but created another problem).
The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up.
I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features144
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Central Reservation System
  • Channel Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Color Codes/Icons
  • Commission Management
  • Confirmations/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Facility Scheduling
  • Faculty/Staff Management
  • For Dance Studios
  • For Martial Arts
  • For Medical Spas
  • For Music Schools
  • For Salons and Spas
  • For Summer Camps
  • For Yoga/Pilates Studios
  • Forms Management
  • GDS/OTA Integration
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Marketing Automation
  • Member Accounts
  • Member Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Ticketing
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Package Creation
  • Parent Portal
  • Parent/Student Portal
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • QuickBooks Integration
  • Rate Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Seating Map
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Student Management
  • Student Portal
  • Surveys & Feedback
  • Team Calendars
  • Team Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Ticket Reservations
  • Transaction History
  • Treatment Packages
  • User Management
  • Vendor Management
  • Visitor Management
  • Visitor Registration
  • Wait List Management
  • Waiver Management
  • Website Integration
  • Website Management
  • Total features67
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Central Reservation System
  • Channel Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Color Codes/Icons
  • Commission Management
  • Confirmations/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Facility Scheduling
  • Faculty/Staff Management
  • For Dance Studios
  • For Martial Arts
  • For Medical Spas
  • For Music Schools
  • For Salons and Spas
  • For Summer Camps
  • For Yoga/Pilates Studios
  • Forms Management
  • GDS/OTA Integration
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Marketing Automation
  • Member Accounts
  • Member Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Ticketing
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Package Creation
  • Parent Portal
  • Parent/Student Portal
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • QuickBooks Integration
  • Rate Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Seating Map
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Student Management
  • Student Portal
  • Surveys & Feedback
  • Team Calendars
  • Team Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Ticket Reservations
  • Transaction History
  • Treatment Packages
  • User Management
  • Vendor Management
  • Visitor Management
  • Visitor Registration
  • Wait List Management
  • Waiver Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations36
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations19
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

JL
AvatarImg

Jim L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

Outstanding reservation software solution.

Reviewed 8 years ago

We have used several different software solutions over the years including RezStream and Bookeo. Our recent change to FareHarbor has been a breath of fresh air. Smart software with outstanding support. We could not be happier.

Pros

No pros were added to this review

Cons

No cons were added to this review

SC
AvatarImg

Steve C.

Recreational Facilities and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

The customer service is beyond anything I expected.

Reviewed 5 years ago

Fareharbor seems to be more designed for longer tours and events. We operate a laser tag facility that runs public events every 25 minutes. The team went through and optimized their system to work with us. Rather than most companies that would ask us to rearrange how we do business to match their system. We used to operate with Bookeo, which was a good system but couldn't give us what we needed for customers to book multiple sessions with customized prices. Fareharbor went above and beyond to make their system work for us.

Pros

The versatility,customization and customer service.

Cons

No issues so far. System works well for what we need.

Vendor response

Hi Steve - thank you for taking the time to leave such a positive review. We understand that every business need is different, so keeping our services as versatile as you is something we pride ourselves on. Please don't hesitate to reach out if there is ever anything you need. Thanks again!

MC
AvatarImg

Marisa C.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Great Booking Software!

Reviewed 8 years ago

FareHarbor was wonderful! We are an Escape Room in Pennsylvania. We began our business using Bookeo, as that is what almost every escape room in the area and ones we'd been to used. FareHarbor contacted us, gave us a demonstration, and we fell in love. They completely set everything up for us so we didn't lose any bookings in the process since our service was never down. They then incorporated into our website for us. It was great and their customer service has always been great even now!

Pros

They truly have some of the best customer service around. They are available 24/7 to call or email and return your calls or emails within the same day. Sometimes they will even set it up for you which is wonderful when I'm in the middle of working a busy day. Then I can always give them a call to ask how it works or how I can adjust it that way I can learn when I get a break. Both the customer view and the behind the scenes view is extremely clear and easy to work with. Rarely do we have customers confused on how to book/reserve something, unless they truly don't know how to use a computer to begin with.

Cons

I wish they would incorporate something that would allow customers to immediately book another room/service/tour/etc. Maybe even just a link. It would be really awesome if you could add another thing to your "cart" per say and pay all at once instead of making multiple bookings. Another thing that would be nice is almost an employee area like a scheduler system. This way employees could request time off and see large sections of times that they are working. Currently, you can assign them to a reservation but it would nice to have them be able to look and see they work 11am-4pm rather than see they are assigned to a 11:30am, 12:00pm, and so on appointments.

Vendor response

Hi Marisa, Thanks so much for taking the time to leave us a review! We really appreciate your feedback on using FareHarbor. Never hesitate to reach out if there is anything we can do to help! -Gabby

CW
AvatarImg

Christopher W.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Lightyears beyond Bookeo

Reviewed 7 years ago

Everything related to booking and reservation management, payment processing, etc.

Pros

Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance. Fareharbor booking interface looks very slick...

Cons

I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time. I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't...

Vendor response

Christopher, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. We're always looking to balance our catalog of features with overall ease-of-use. But know that we'll be here 24/7 while you learn your way around the more complicated features! Thanks again, Becca

DW
AvatarImg

Dee W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

I LOVE FAREHARBOR!!!!

Reviewed 9 years ago

I operate a tour based business on Angel Island in the bay near San Francisco and I switched to FareHarbor in June. My first reservation based system was Acteva then Bookeo then Zaui and now finally FareHarbor. By far this reservation system is the easiest to use front and back end and the customer interface is seamless. Honestly it leaves all the others in the dust and it will save you tons of money....

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hey Dee, Thanks for writing us this outstanding review! Bookings increasing every month and ease of use is just what we were hoping you'd find working with FareHarbor. If you ever have any questions, we're here for you! Call us 24/7 at 808-495-0244 or shoot us an email at support@fareharbor.com. Thank you! Lauren

BO
AvatarImg

Bex O.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

FareHarbor is the best booking service a company could ask for

Reviewed 9 years ago

We switched to FareHarbor after Bookeo glitched and offered a series of additional times we didn't offer and double booked several customers. They were impossible to reach because they only do email correspondence and ended up blaming us for their failed service. FareHarbor rescued us from needing to close down our business. They've far surpassed our expectations and are ALWAYS there to answer...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Bex, Wow, this is an outstanding review! We can't thank you enough for taking the time to write this out, it means so much to us. We've truly enjoyed working with all of you at Locked Manhattan, and are looking forward to a great partnership for years to come! Thanks, Lauren