Bookeo Reviews

Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and...

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I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records...

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Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon

This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.

No membership function, and I'm not a huge fan of the way their text reminder service works.

Hi Stephanie, thank you for your review. Bookeo does offer a membership function. One of our technicians will reach out to you to explain how to set it up in your account. Cheers Shannon

no pros.

Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so...

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Hi Lana, I am sorry to read about the issues you are experiencing. You contacted our Technical Support Team reporting this issue and a couple of days ago, and they replied within less than one hour. Our Technical Support Team explained that your customers may not see the Bookeo booking widget integrated in your website because you placed it at the very bottom of a long web page. As a result, customers...

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I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.

It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.

Thanks for the great review, Lauren! We appreciate the feedback and your suggestions for improvement. I will forward them to our development team. Please note that you can collect credit card details to secure bookings and later charge for missed classes. Thanks again Shanno

Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the Bookeo support has been very responsive to my email questions.

Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using Bookeo, I'd have to say THAT AIN'T BAD!!

Hi Kaylee, I can't thank you enough for taking the time to write this outstanding review! Thank you for all of your positive feedback about our pricing (no commission, no consumer fees!) and how Bookeo has simplified class scheduling for your business and your customers. We look forward to continue working with you in the years to come. Shannon

It is fairly easy to set up. The cost is very reasonable. The monthly flat fee has not increased in 7 years. The customer support is all online, but the response time is fast. This booking platform meets all of the needs of my small tour business. Changes to tour schedules and other revisions can be made quickly and easily. The developer continues to add capabilities and features at no additional cost. The customer is not charged a fee or percentage of the cost to make a reservation.

There are some minor design changes that could improve the booking process from the consumer side. I would like to see some additional reporting features (eg. Charts showing which tour times are most popular for given months).

Thank you for writing this amazing review, David. It's always been a pleasure working with you and your team. We agree, customers should not pay a fee to the booking system to make a booking. If there's ever anything we can help with in the future, you know we're always here. Thanks again Shannon

I love the modern looks of the booking page and use of my branding colours and images. It looks modern and professional with easy instructions for clients booking online to follow. The price is fantastic and for me as small business affordable. I have in the past tried anything from Setmore, Accuity, Canlendy, woocommerce booking to vCita. All are good but expansive and booking pages are not what I wanted. vCita is very good but very expensive. Bookeo's booking page is fantastic and looks clean and modern and easy to use. Wish I had found Bookeo much earlier. It uses PayPal which I love. Customer service is on the ball and very helpful. I love that I have payment options at time of booking, to chose from like pay now, deposit or do nothing.

At first I had an issues with the set-up software, it takes a bit getting used to and some instructions were not clear to me a I had to get back to Customer service a good few times. I am now used to it but would like it to be a bit more intuitive and in my mind has steps that could be reduced, for example categories and services. Also, integration with other apps is limited which I found interesting, Bookeo is not on Zapier.

Thank you so much for taking the time to leave this amazing review, Leah. We are thrilled that you like Bookeo's highly customizable, modern and professional interface as well as our simple pricing and our technical support! Please do not hesitate to contact us if you need any further assistance. Thank you again, Shannon

In terms of booking software, Bookeo is one of the most versatile and easy to understand. There is a bit of a learning curve but after that it's pretty simple. Bookeo is also pretty inexpensive.

I'm going to be real. Bookeo is really ugly. The interface looks like it was made in the '90s and hasn't been updated. It has pretty limited functionality even though you can use it for pretty much any booking service. Just dont expect too many options.

Thank you for your feedback. From your review, it seems that you like how Bookeo is versatile and easy to understand. I am not sure which Bookeo product you are using and which features you require. Please send a support request to support@bookeo.com detailing the features you require for your business. We'd be more than happy to help.

I love working with the Bookeo team! They have been incredibly attentive, always replying to help requests within 24 hours, and they usually go above and beyond to thoroughly explain processes that are confusing. I also like that we can capture guest information and sync bookeo to our mailchimp and google calendars!

I wish I could assign more than one resource to a program or tour. We use a lot of resources to run our programs (staff, vehicles, equipment, etc.) and it would be nice to have bookeo track all of these resources.

Hello, thank you for your great feedback. We are always looking for ways to improve Bookeo, so your feedback will be passed along to our developers. Cheers Shannon

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Hi Kelly, thank you for the awesome review!! We are so happy that you love Bookeo, all its great features and the Technical Support! If you have any questions, please don't hesitate to contact us -anytime. Alice

NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.

THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....

Hi, I reviewed the email threads sent to our Technical Support Team and I can see that we did provide answers after a few minutes after we received your emails. It appears that you were having an issue with PayPal, not with Bookeo. As our Technical Support staff members explained to you, Bookeo is integrated with PayPal and the integration works well for all our customers. However, we cannot...

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Manages multiple teachers and rooms/resources. Mostly easy to use Accessible from anywhere Can integrate into any site Takes payment for you.

Would be good to have a calendar format. You cant show the public the google calendar as it shows private info. I have had this software for over 5 years, and only seen one or two improvements. There are features it could do with but they do not seem to be working on it. Given that it is a subscription model, one would expect the software to be improved upon regularity. Back end could be friendlier. Not as mobile friendly as it could be. Takes a bit to teach staff how to find classes and create bookings in store.

Full featured, mature software product.

Use of repeating events can lead to unexpected complications when updating or deleting. Would like to have ability to have TWO reminders for clients.

Wow, thank you for taking the time to write this amazing review, Terri! We are absolutely thrilled to hear that you are extremely satisfied with Bookeo and that it runs your business. Please note that you can send two reminders to clients: one email reminder and a TXT reminder. Thanks again, Shannon

-very easy to use -access to the help functions and staff. They are always helpful and answer very fast. -manages all my customers and payments and courses -easy to create and update new courses -has plenty and plenty of functionalities that I chose or not to use. -price is very reasonable comparing to other alike

-I wish it had more functionalities for one on one tutoring businesses. - every 2 year I would have to download my data cause it gets deleted, not the customers database though.

Hi Asma, Thank you for the review! Happy to see you are enjoying the software. We strive to make a product that is great and easy to understand and use. Sarah

Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market.

Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-)

Hi Bruno, Thank you so much for this amazing review! We are thrilled to hear that you are enjoying Bookeo. Shannon

Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!

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Hi Daniel, Thank you for the review! Happy to see you are enjoying the software and that it has helped you increase your sales. Shannon

I loved that the software was great at tracking changes made to bookings and seats

It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.

Tammy, thank you so much for the detailed review! Bookeo already offers a feature that allows your customers to change their bookings online. I will ask one of our technicians to reach out to you to explain how to enable this feature in your account. Thanks again, Shannon

The support is awesome! The interface (sync) with my calendars and website is smooth. Easy to use.

I wish there was some additional flexibility in the creation of the product listings.

Thank you for the amazing review, Greg. We are thrilled to read that you are so happy with Bookeo. Please do not hesitate to contact us if you need any help. Regards Shannon

The customer service is what tipped me over the line. I tried many softwares with similar features but this one was the most functional and excels with both front end visuals and back end user friendliness, and the customer management section is a super convenient bonus which will save me lots of time.

It would be nice if this software also had a nice calendar view, but since it does everything else I need I decided to settle for the nice event view.

Hi Eesha, Thank you for your review! We are happy to read that you like all the Bookeo's features. If we can be of assistance, please do not hesitate to contact our Tech Support team, Cheers Alice

It lets you visualize your bookings and differentiates what's booked and what's available.

Could be much easier to use and better to look at. For the cost, it just doesn't seem worth it.

Sara, thank you for your feedback and your suggestions for improvement. We're always looking to balance Bookeo's large catalogue of features with overall ease-of-use. As for the "look", please note that we are working on a new UI. If there's anything we can help with in the future, please don't hesitate to reach out. Shannon

The userface was attractive and kept our online bookings in line

the cost was a little high for the service provided. Lack of customer support

Paul, thank you for taking the time to write your review. I checked our records, and the last support request we received from you was 3 years ago, in 2015. Our support team answered all your questions in a timely manner. If there's ever anything we can help with, please don't hesitate to reach out! Shannon

Brilliant and easy to use interface, if not slightly outdated. It does what it should and is easy to use! Great detail to personal touches Great detail to modifications and customer information requirements. EXCELLENT and fast customer service!

Just a little of an old interface perhaps, but nothing to worry about. Really impressive. The money might make some balk at first, but, not even a splash in the ocean for what the site offers me and lets me receive back in return.

Hi Adam, Thanks for taking the time to leave us such a great review! We really appreciate your feedback. If there's ever anything you need in the future, please don't hesitate to reach out! Thanks again, Shannon

how to have controll over members, easy set up, simple good overview

not much, just some few settings i didn't find, but got help with that quickly

Hi Diana, thank you so much for the wonderful review. It's been a pleasure working with you. Please never hesitate to reach out to support with any questions! Thanks again! Alice

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Hi Jason, thank you for taking the time to write a review of Bookeo. We constantly add new features to the system and strive to make it easier to use. Our customer support team is always happy to help, so please do not hesitate to contact us if you have any questions! Alice

This program worked amazing for our reservations.

Is and Australia based company and we are located in the U.S.

Thanks for taking the time to us a review, Nicholas! We really appreciate it. Cheers Shannon