Booker Software Pricing, Features, Reviews & Comparison of Alternatives

Booker Software Reviews

Booker Software

Spa and Salon Business Management Software

4.19/5 (627 reviews)
1,873

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.
www.booker.com

Booker Software Overview

Pricing

Starting from: $85.00/month
Pricing model: Subscription
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Booker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshot: Set up an ecommerce store in BookerBooker Software screenshot: Use the calendar in Booker to shedule your appointments and book roomsBooker Software screenshot: The Booker app works seamlessly on mobile and tabletBooker Software screenshot: Booker lets customers book from FacebookBooker Software screenshot: Offer services and deals from your Booker webisteBooker Software screenshot: Customer satisfaction survey in BookerBooker Software screenshot: Customer loyalty points in BookerBooker Software screenshot: Booker offers email marketingBooker Software screenshot: Send special offers to customers from BookerBooker Software screenshot: Booker lets you access appointments reportsBooker Software screenshot: Manage your product inventory in BookerBooker Software screenshot: Use Booker to see your regular scheduleBooker Software screenshot: View recent appointments in BookerBooker Software screenshot: Use Booker's marketing network to promote your business

Booker Software Reviews (627)

Latest reviews

 For a lack of better words it does work.

Because it is not easy to use it did require me to think more and thinknoutside the box.

Read the full review
Reviewed yesterday by Rose Ball

 

 Beware of what you are told by sales rep Tricia Larson

Read the full review
Reviewed yesterday by Lisa Ouellette

Read all reviews

Booker Software Pricing

Starting from: $85.00/month

Pricing model: Subscription

Get up and running for as little as $85 per month!

Key Features of Booker Software

  • Booker Marketing Network: Offer booking on partner websites
  • Social media promotions
  • Direct website booking
  • Targeted email marketing campaigns
  • Customized gift certificates
  • Customized booking pages
  • Facebook booking
  • Mobile & tablet booking
  • Integrated point-of-sale (POS) system
  • Appointment reminder emails
  • Credit card processing
  • Mobile payment processing
  • Staff scheduling
  • Special offers, loyalty rewards programs & membership plans
  • Inventory management
  • Various booking data reporting
  • Built-in CRM
  • Employee scheduling
  • Customer feedback surveys
  • 3rd party API integration
  • Attendance Management

Booker Software Screenshots (20)

Booker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshotBooker Software screenshot: Set up an ecommerce store in BookerBooker Software screenshot: Use the calendar in Booker to shedule your appointments and book roomsBooker Software screenshot: The Booker app works seamlessly on mobile and tabletBooker Software screenshot: Booker lets customers book from FacebookBooker Software screenshot: Offer services and deals from your Booker webisteBooker Software screenshot: Customer satisfaction survey in BookerBooker Software screenshot: Customer loyalty points in BookerBooker Software screenshot: Booker offers email marketingBooker Software screenshot: Send special offers to customers from BookerBooker Software screenshot: Booker lets you access appointments reportsBooker Software screenshot: Manage your product inventory in BookerBooker Software screenshot: Use Booker to see your regular scheduleBooker Software screenshot: View recent appointments in BookerBooker Software screenshot: Use Booker's marketing network to promote your business

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based
Supported Countries
United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Booker Software

Benefits

Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

Who is Booker Software For?

An all-in-one cloud-based business management platform, Booker is designed for local service and class-based businesses such as spas and salons, yoga, fitness, and Pilates studios, pet grooming services, businesses engaged in music, swimming, and tennis lessons, and even franchises and enterprises with multiple locations. It supports businesses of varying sizes – very small, midsized, and large enterprises – and can scale with customers as their businesses grow.

Booker users include business owners, their designated staff, and their customers. Some of Booker’s customers include Northwest Ohio, Drybar, Hard Rock Hotel and Casino, Hilton Hotels and Resorts, and Novalaser Body Care Center.

Read the full GetApp Analysis

Videos

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn
Rose Ball

For a lack of better words it does work.

21/08/2017

Because it is not easy to use it did require me to think more and thinknoutside the box.

Pros

There are not many pros for this software/product. The only pro is that on a very basic level it works and you can get by using it.

Cons

There are far too many cons for this software/product so I will keep it simple and to the point. Its slow, it randomly crashes, has too many updates and notifications regarding updates. Its not easy to use and most features make little to no sense.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa Ouellette

Beware of what you are told by sales rep Tricia Larson

21/08/2017

Pros

I was excited to transfer my software to Booker. I was told that 99.5% of my information from my previous software company would transfer. The part that would not transfer would only be my stored credit cards. I was good with this. Only to find out on onboarding day that my appointment book does not transfer! I would have to manually re enter my books. WHAT? I have 9 stylists that are booked out almost 6 months in advance! Really? You want me to manually go through and enter every single appointment? They can enter the past, but not the future appointments? WHO DOESNT DO THIS? Booker apparently. I had every question known to man about the program as it would be a huge deal to transfer software for my salon... I have not heard of any other company NOT transfering the most vital part of the business.

Cons

I signed the agreement based on the facts I was given by Customer support representative . I was good with the enrollment fee.... well, come time to transfer, the most vital part of my business could not be transfered.... and they refuse to refund the my fee!! I DIDN't change my mind, they failed to deliver on what Customer support representative sold to me. Also, they kept charging me a monthly fee although I was told I would not be charged until after I was installed. I was charged twice without even being installed!!!! They have said they will refund those 2 charges, but not the enrollment fee based on what she told them ..... of course she is covering. Bad. bad. bad.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Other

Source: Software Advice
Helpful?   Yes   No
Read more
Kiana Doe

Everything works fairly fine, unless there are glitches in the system.

19/08/2017

Pros

I like that it is very easy to use and teach people how to use it. Also all of the features that it has, makes it easy to book clients.

Cons

When clients try to book online through Booker, it sometimes does not put them on the books, or the slot is already filled and we will get double booked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Booker


Thank you for your feedback Kiana. Happy to hear that Booker is easy for you to use! We'll reach out regarding the booking issue - want to make sure things are updating and syncing correctly.

Thank you for your feedback!

- The Booker Team

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Carolyn Flore

I started with Booker a short time ago and learned it's functionality really quickly

19/08/2017

It helps me keep track of what is going on at the salon in Florida while I live in Michigan

Pros

How easy it is to pick up. Some software packages have too many intricate parts that you need a lot of training to figure out

Cons

Some of the reports appear to be duplicative - I do like the fact that if you point out situations to make them better - Booker listens to you

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise  Johnson, NCLMT

Booker has been a life changer for me and my Therapeutic Massage Practice.

19/08/2017

The ease and functionality for my clients to have my app on their phone for scheduling wherever they are, no matter what time of day or night it is. It's also a reminder for them to schedule when they see my app At a glance! The reminder notifications allows me to focus on servicing my clients instead of scheduling appts, and making confirmations calls every day.

Pros

I love the way Booker works directly with my web page. My clients and potential clients can book right from my web site, purchase gift certificates from the comfort of their homes or offices, and print them or email them right from their computer without having to come to my office. I am often in service with a client and don't have a lot of time to answer or return calls during my work day let alone meet people to hand deliver gift certificates. I don't have a receptionist or assistant to assist in these matters. I love the fact that I have my very own App to give to my clients so they can save ME to their phones and book on line any time of the day or night, without having to try to find me first. I'm just a click away. The best part is that after you set up your booker to work with your website, it just makes scheduling my clients appts soooo much easier. They get an email notification with Appt details and directions. Then an appt reminder 24 hrs before their Appt so they can click the confirm button, so I don't have to make confirmation calls the day before, then a text reminder notification 3 hours before their Appt which cuts down on no shows, and late cancellations. I love it!!

Cons

I have 2 locations and Booker does not have a place to differentiate either location. So when my clients book on line, there is no way of telling them which days I am at one location and which days I am at the other. So when they are looking at my open appts, they don't know which location they are booking for. This kind of takes my 5 star Status and brings it down to a 3 because this causes my clients much confusion when trying to book, and me soooo much stress, because what good is it if I always have to call them anyway when they are trying to schedule on line?? This defeats the whole purpose of online scheduling. This needs to be fixed and upgraded. Another thing. The mobile app is limited to its back of the house functionality. It's very easy to schedule appts, but looking up Gift Certificate numbers and entering them for payment after a client redeems them is time consuming and not user friendly. I also wish I had Email/ text Marketing built in so I could send my clients daily, weekly and monthly specials. There are days that I would love to send out a quick text telling my clients what time slots I have available. This would be soooooo easy since all of their contact info is already in the system. I would also like to see yearly reports and just imagine how great it would be if the accounting software was built right in! All in one place! Now that would make Booker the leader in the industry!

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JENNIFER ERICKSON

Pretty good, need a more affordable tier for solo practitioners

18/08/2017

In general I already covered the benefits....but one thing I forgot to complain about is the difficulty in moving a client with multiple treatments!!! I may have a client booked for 3-4 treatments lasting 2-3 hours, and say the opportunity comes up for them to come in an hour earlier. I can't just move the whole appt up! I have to edit each item one by one, updating the appt after each adjustment!!! or just cancel the whole damned-able thing and reenter it?!

Pros

Seems to be everything I need, like that it's cloud-based, like that it tracks inventory and gives me reports, allows me to keep great notes....I do think it provides all that's needed.

Cons

Problems with SPEED this past year! Especially if you are in minimum itier. I will say that I'm seriously interested in switching to another company. mindbody offers ASCP/ABMP members a program. It doesn't have as much capability as booker, I think I wouldn't be able to sell products online, etc., but that's not something I use very much anyway.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Booker


Hi Jennifer - Thank you for your feedback. We've made a lot of in speed/stability this year so you should continue to see improvements there.

We'll share your feedback with our product team regarding appointments as well. We're always working to make Booker better and take your suggestions very seriously.

Thank you for sharing and for using Booker.

- The Booker Team

Read more
Amber Vodden

Easy to set up and easy to use.

18/08/2017

Pros

Very easy to train new staff in how to use the system. It makes sense in how you process appointments and collect for services. Good inventory management system.

Cons

It will not process returns for products purchased. It does not close out a gift certificate once it is used fully.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Johnny Harris

Booker has always been bug-ridden. It works most of the time but when it doesn't, it's bad.

18/08/2017

Pros

I think the calendar layout is good and clear. I like the right-click options list and appreciate that it covers most client/user needs.

Cons

The fact that when you are ringing up someone with Clover, the lag between both sides during the few stages of processing is sometimes very tedious. Somewhat related: Entering in multiples of any item takes way to long since you must enter them separately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
jonell weiser

most days good some days its worthless

18/08/2017

Pros

Email and text reminders, series and packages, the link features to use in my own marketing products.

Cons

Have to make sure to use correct web browers, font changes or color feature in SOAP note section. Alot of down time, the app is really basic. Would like weekly email software (constantcontact) and text message marketing to be added to the plans without costing extra.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Loeb

Well organized software to run a busy schedule!

18/08/2017

A much more organized business system and schedule.

Pros

I love how the software is able to tie so many different factors into one system, customers-credit cards-scheduling. Employees-schedules-payroll and more...

Cons

I wish that the notifications were a bit more customizable. I also wish that the software was a bit more intuitive regarding repeating series and the rooms that the appointments are placed in, but I'm not sure if that is a possibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more

GetApp Analysis

Booker is a cloud-based business management platform providing local service businesses with a fully redundant infrastructure that helps them run their businesses around the clock from a computer, tablet, or smartphone. Booker helps businesses grow their client base, book customer appointments, process payments, manage employees, track inventory, and build long-term customer relationships. Customers who use Booker can book appointments and class schedules, even after business hours, from the company’s website, social media accounts, or mobile app.

Booker makes the daily demands of running a local business easier while eliminating the need for ongoing technology updates and troubleshooting. Every data point captured is backed up and secured online, so business owners never have to worry about defective or stolen hard drives. Some of Booker’s core features include the Booker Marketing Network, Facebook booking app, integrated credit card processing, comprehensive data management, and its suite of customer retention tools.

What is Booker Software?

For organizations looking for a technology platform that can address the many different aspects of running a business – attracting customers, booking clients, processing payments, managing employees, and nurturing client relationships – Booker provides a full-featured ecommerce and business management system, all in one place. It enables businesses to sell their services online through their website, mobile app, at their business location, and through a network of partner sites.

It simplifies payment processing, automatically keeps track of inventory, manages staff scheduling, and generates real-time reports, among other things. Because the Booker platform is all-in-one, every client interaction – from booking to payment method to upsell to retention – is tied back to a customer record, affording businesses a clear insight into when and why customers patronize them, allowing them to serve their customers better.

Main Features

Booker Marketing Network

Paying customers are the lifeblood of any business. Booker helps businesses attract new clients and book customers through the Booker Marketing Network, which makes your business bookable on top-rated sites and apps like Yelp, MapQuest, and SpaJour. Once signed up, customers can book directly from your profile page through a “Book Now” button.

Partner sites in the Booker Marketing Network have a combined estimated total of 160 million customer visits per month, which dramatically expands your presence. And unlike other online advertising platforms, the Booker Marketing Network doesn’t require upfront payment, as it’s strictly pay-for-performance. If you get no bookings, you pay nothing.

Facebook Booking App

With Booker, customers are free to book appointments from whenever and wherever it’s convenient for them. Booker’s Facebook booking app gives social media users the ability to make appointments or schedule classes and services through your Facebook business page's “Book Now” button.

A “Buy Now” button for gift certificates can also be installed.

Integrated Credit Card Processing

Booker’s integrated credit card processing and point-of-sale solution provides businesses with the requisite tools to successfully sell their services. It comes with a comprehensive sales management system that facilitates transaction processing, tracking, and reporting.

It enables businesses to accept credit and debit card payments, create customized gift certificates that can be made available online, in-store, and on the company’s Facebook page, and turn mobile devices into instant payment processors, making the checkout process virtually pain-free for your customers.

Comprehensive Data Management

Because data is captured and stored in one facility, Booker makes it easy for businesses to manage key data pertaining to clients, employees, inventory, and bookings. Schedules are seamlessly integrated across all booking channels, and the mobile app allows managers to manage staff schedule anywhere, anytime, and from any device.

Booker’s reporting and analytics feature lets businesses discover trends and gain solid insight into the factors affecting customer behavior and business processes. Access to customer and business data is regulated through role-based access controls. For example, in a spa or salon, therapists or stylists are given varying levels of access to customer data, including reporting and management functions that largely depend on their managerial level and degree of responsibility.

Customer Retention Tools

Retaining existing customers is less costly than acquiring new ones. Booker allows businesses to build long-lasting relationships with customers through its suite of retention tools. Booker’s dedicated mobile appointment app, the Booker Customer App, works on iOS, Android and Kindle devices. It lets your customers book appointments from their mobile device anywhere, anytime.

The loyalty points program gives companies the ability to devise customer reward campaigns for referrals, online bookings, and product purchases. Membership plans and prepaid bundles (e.g., five-pack yoga class, 10-pack massage, five eyebrow waxes), called series, can also be launched to secure repeat business. Survey tools help streamline the process of creating, distributing, and analyzing customer surveys.

Integrations

Booker has ready-made integrations with merchant processors like Clover, Mercury, subLyme, Integrity, and Web2Pay. MailChimp is Booker’s email partner. Booker also has partnerships with sites like Google, Yelp, AOL’s MapQuest, SpaFinder Wellness, BeautyBooked, BeautyNow by Groupon, Lifebooker, Locality.com, and SpaJour.

Booker is also directly integrated with Frederick, the smart automated marketing platform that fills your empty appointment slots. Frederick offers a no-risk, 14-day free trial. To learn more about Frederick and get started today, click here .

Pricing

Depending on what your business needs, Booker offers several subscription options. Basic costs $85 a month and includes unlimited logins, online appointment book and bookings, integrated point of sale, detailed customer records, package and series management, gift certificates and ecommerce, optional credit card processing, and offers add-ons like Frederick, Booker Customer App, and Booker Marketing Network.

Standard, which costs a monthly $135, includes all Basic features plus unlimited document storage, loyalty points and rewards, and membership management. Booker also offers customization options for multi-location businesses through Plus. It includes all Standard features plus multi-location options, custom customer fields, IP lock, quick login, and Booker API access options. Plus pricing can be discussed with the Booker sales team.

Bottom Line

  • All-in-one business management platform for local service and class-based businesses
  • Contains tools that automate the process of attracting and booking customers, simplify the sales experience, manage various data types, and create meaningful customer relationships
  • Has native mobile apps for iPhones, iPads, and Androids for on-the-go business management
  • Integrates with merchant processors, MailChimp, and various online booking services
  • Offers scalable subscription options to meet the demands of your business

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