I have been using booking bug for the past 18 months to manage 6 mobile laser tag teams for a birthday party business. I have found the system quite easy to use to start off, and it has sufficient flexibility such that now all my emails (for confirmations, cancellations, payment reminders, follow up emails for reviews etc) are all fully customised and automated. The software allows each product or service to have its own set of questions, some of which can adjust pricing on the service - really great to give clients clear bookings of the exact options they have chosen along with pricing for the option and a total price. The system has many different e payment options (paypal, banks etc) and links into Xero. It also allows resources to be booked separately to staff. It differentiates between normal bookings and events - we use the events section for online bookings for school fetes. So there is a full online booking capability, which can be used as a widget in my website. I only take online bookings for school fetes, but the system can also take bookings for all services. It has waitlists, scheduled times etc - list is quite comprehensive. So I am pretty happy with the system. There are a few issues that could be improved. 1. The system doesn't have an option for mobile services - mainly fixed address businesses. 2. The customisation of standard emails is really good, but there is no test mode 3. Sometimes the software development process can be a bit irritating - e.g. a feature to send payment reminders to clients was recently "tightened" so that only systems configured for online payments could use the payment reminder feature (irritating because I don't take online payments) Generally I have found the email support to be quite acceptable (tho there is variation between different staff), with issues acknowledged and addressed - often there is something in the system that I needed to know about in order to get an outcome. Other times, the staff have been clear that system cannot do what I wanted, but have been happy to forward the idea to development. And I have been pleasantly surprised when the ideas were actually implemented (tho this can take quite a while!). But overall, its a pretty good system that still meets most of my business needs, so I would recommend this product.
Rating breakdown
My business is Athena Tuition, based in London, and we use BookingBug to schedule tutor interviews which we need to do all the time. Because we deal with so many, we needed some software to make it easy to organize, and chose Bookingbug. We specify the location and timings were available on and then press "invite to interview" in our software. Our customers get a link to click and book their time from among the available slots. When they book, we all get an email, and then we have reminder emails set up too. Naturally, you can edit every type of automated email response.
Pros
How flexible and powerful it is.
Responsive and effective team based in London.
Low cost for small business.
Cons
that it's not cheaper, though it's still quite cheap.
Rating breakdown
Likelihood to recommend: 9/10
Pros
Quick to set up. This box needs me to put in more text to meet minimum characters but don't have any more good points. We are now transferring our clients to a different booking software to avoid the problems.
Cons
It doesn't have the functionality that they state, and when things go wrong the customer service is terrible.
Rating breakdown
Likelihood to recommend: 0/10
Ease of business administration
Pros
Customer service and care for the client is top notch! Versatile for many different fields of business.
Cons
Product is a little complicated to use, it has quite a steep learning curve at the beginning but is well worth it!
Thank you for the review. We are delighted that the software is adding value to your business. We¿d love to delve a little more into the detail of the cons you¿ve highlighted so we can look to simplify in the future. If you¿d be interested in taking part please email marketing@bookingbug.com. Thanks.
Rating breakdown
Likelihood to recommend: 8/10
The absolute worst system I have worked with! So not intuitive, customers were always calling me because it is very glitchy and has constant problems. Customer service is the worst and they never fixed the problems I contacted them about repeatedly. Their system says it does things that don't actually work, so I lost money and it didn't end up saving me time.
Pros
It was the only booking system at the time that did specific things I needed for my business but it was never easy or intuitive.
Cons
Very unfriendly system all around both on the backside and customer side.
Rating breakdown
Likelihood to recommend: 1/10
BookingBug serves even the smallest business whilst offering all of the power and flexibility required by larger businesses. BookingBug offers a range of pricing plans that start at just $19.95 / month. An enterprise plan is available for those looking for a system which is more tailored to their requirements.
All plans come with a free 14 day trial.
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