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BookingBug Logo

BookingBug

Simple, secure & seamless online booking for all businesses

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BookingBug Pricing, Features, Reviews and Alternatives

BookingBug product overview

Price starts from

19.95

What is BookingBug?

BookingBug is a multi-channel online scheduling and appointment system that enables organizations to market and sell their services through multiple channels, spanning online, mobile, in-branch and call-centre. BookingBug has been built from the ground up to work for all businesses types, with clients spanning from sole traders all the way through to governments and enterprises, across the UK, Europe, US and beyond.

Key benefits of using BookingBug

  • Taking bookings directly from the business website means customers do not have to leave the website to make a transaction, resulting in a quick purchasing journey.

  • BookingBug supports a variety of popular payment providers, allowing users to take payments and deposits online, reduce no shows, and allows customers to securely complete their purchase.

  • Customizable widgets ensure that the whole booking process seamlessly integrates with the rest of the organization's website and brand.

  • BookingBug is simple to set up and manage, even for those who consider working with technology as not one of their strong points.

  • With BookingBug's automated email and SMS reminders, organizations can solidify their relationship with customers, reduce admin and gain feedback to ensure repeat bookings.

  • BookingBug integrates with a range of platforms, such as payment providers like PayPal and Sage Pay to manage finance and accounts, and MailChimp to run marketing campaigns.

  • With BookingBug's reporting tools users can analyze booking, customer and business data to get a detailed picture of how the business is doing on a daily, weekly or monthly basis.

  • The mobile app for iOS and Android allows users to manage their business and its bookings from any device on the go, 24 hours a day.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    FAQs/Forum

    Training options

    Videos

    BookingBug pricing information

    Value for money

    3.2

    /5

    17

    Starting from

    19.95

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    BookingBug features

    Functionality

    3.5

    /5

    17

    Total features

    27

    3 categories

    Most valued features by users

    API
    Third Party Integrations
    Alerts/Notifications
    Email Marketing
    Mobile Access
    Customizable Branding
    CRM
    Calendar Management

    Functionality contenders

    BookingBug users reviews

    Overall Rating

    3.1

    /5

    17

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6.2/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    1

    2

    4

    4

    Pros
    How flexible and powerful it is. Responsive and effective team based in London.

    WS

    Wesley S.

    But overall, its a pretty good system that still meets most of my business needs, so I would recommend this product.

    DY

    Dean Y.

    Customer service and care for the client is top notch. Versatile for many different fields of business.

    AR

    Anonymous Reviewer

    Cons
    There doesn't appear to have been any development in the longest time. I'm sick of it and desperate to find a decent alternative that doesn't cost the earth.

    HF

    Helen F.

    Unless you do your own customisation (which appears to be their priority) the interface is off-putting for clients, GDPR implementation is defective.

    MR

    Michael R.

    Unless it is changed immediately any customer would be crazy to use this service as it puts their clients financial security at serious risk.

    DE

    DJ E.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use and great features booking platform

    Reviewed 4 years ago

    excellent software at a low monthly price, would like to see more regular updates

    Pros

    How easy it is to setup and control the system

    Cons

    The online booking widget is not responsive and therefore the guest booking system is not as good as it could be

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Sophisticated, very customisable standard emails with reasonable support

    Reviewed 7 years ago

    I have been using booking bug for the past 18 months to manage 6 mobile laser tag teams for a birthday party business. I have found the system quite easy to use to start off, and it has sufficient flexibility such that now all my emails (for confirmations, cancellations, payment reminders, follow up emails for reviews etc) are all fully customised and automated. The software allows each product or...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Glitchy and terrible customer service

    Reviewed 4 years ago
    Pros

    Quick to set up. This box needs me to put in more text to meet minimum characters but don't have any more good points. We are now transferring our clients to a different booking software to avoid the problems.

    Cons

    It doesn't have the functionality that they state, and when things go wrong the customer service is terrible.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great customer service!

    Reviewed 4 years ago

    Ease of business administration

    Pros

    Customer service and care for the client is top notch! Versatile for many different fields of business.

    Cons

    Product is a little complicated to use, it has quite a steep learning curve at the beginning but is well worth it!

    Vendor response

    Thank you for the review. We are delighted that the software is adding value to your business. We¿d love to delve a little more into the detail of the cons you¿ve highlighted so we can look to simplify in the future. If you¿d be interested in taking part please email marketing@bookingbug.com. Thanks.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

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    2+ years of pain and loss of revenue...

    Reviewed 6 years ago

    The absolute worst system I have worked with! So not intuitive, customers were always calling me because it is very glitchy and has constant problems. Customer service is the worst and they never fixed the problems I contacted them about repeatedly. Their system says it does things that don't actually work, so I lost money and it didn't end up saving me time.

    Pros

    It was the only booking system at the time that did specific things I needed for my business but it was never easy or intuitive.

    Cons

    Very unfriendly system all around both on the backside and customer side.

    BookingBug FAQs and common questions

    Q. What type of pricing plans does BookingBug offer?

    BookingBug has the following pricing plans:
    Starting from: $19.95


    Q. Who are the typical users of BookingBug?

    BookingBug has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does BookingBug support?

    BookingBug supports the following languages:
    English


    Q. Does BookingBug support mobile devices?

    BookingBug supports the following devices:
    Android, iPad, iPhone


    Q. Does BookingBug offer an API?

    Yes, BookingBug has an API available for use.


    Q. What other apps does BookingBug integrate with?

    BookingBug integrates with the following applications:
    Microsoft Outlook, PayPal, Google Analytics 360, Oracle CRM On Demand, Salesforce Sales Cloud, Mailchimp, Zoho Analytics, Xero


    Q. What level of support does BookingBug offer?

    BookingBug offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

    Common BookingBug comparisons

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