BookingBug Pricing, Features, Reviews & Comparison of Alternatives

BookingBug Reviews

BookingBug

Simple, secure and seamless online booking for all businesses

3.09/5 (11 reviews)
1,174     2,343

Founded in 2009, BookingBug is a fully flexible, feature rich, specialist multi-channel appointment booking platform. BookingBug has been built from the ground up to work for all businesses types, with clients spanning from sole traders all the way through to governments and enterprises, across the UK, Europe, US and beyond.

Customer examples include; Tower Hamlets Tennis, Shepherd Neame, Pets at home and John Lewis.

For more information about BookingBug and to start your 14 day free trial, then please visit our website.
www.bookingbug.com

BookingBug Reviews (11)

Latest reviews

 An incredibly flexible and useful booking system

My business is Athena Tuition, based in London, and we use BookingBug to schedule tutor interviews which we need to do all the time. Because we deal with so many, we needed some software to make it easy to organize, and chose Bookingbug. We specify the location and timings were available on and ...

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Reviewed 14th of December, 2016 by Wesley Sanders

 

 2+ years of pain and loss of revenue...

The absolute worst system I have worked with! So not intuitive, customers were always calling me because it is very glitchy and has constant problems. Customer service is the worst and they never fixed the problems I contacted them about repeatedly. Their system says it does things that don't ...

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Reviewed 14th of September, 2016 by Brittany G.

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BookingBug Screenshots (8)

BookingBug screenshot: An example of mobile app on an iPadBookingBug screenshot: A customer widget exampleBookingBug screenshot: A customer widget exampleBookingBug screenshot: A customer example of our booking calendarBookingBug screenshot: A customer widget exampleBookingBug screenshot: A customer widget exampleBookingBug screenshot: An example of our booking dashboard BookingBug screenshot: Example of our mobile app

Security and privacy

Encryption

No
Encryption of sensitive data at rest
No
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

No
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

BookingBug Pricing

Starting from: $19.95/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

We want to make sure that our system is affordable to even the smallest business whilst offering all of the power and flexibility required by the largest business. That's why we have a range of pricing plans that start at just $19.95 / month. We also offer an enterprise plan, for those looking for a system which is more tailored to their requirements.

All of our plans come with a free 14 day trial.

Competitors Pricing

Regiondo Pro

Starting from: €29.95
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Checkfront

Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

BookedIN

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited BookingBug also visited

Key Features of BookingBug

  • Take bookings direct from your website
  • Take deposits and payments direct from your website
  • Customisable and embeddable booking widget
  • Automated email and SMS reminders
  • Data analysis and reporting tools
  • Marketing and promotional tools
  • Venue locator tools
  • Gift certificates and daily deals
  • iPhone and Android apps
  • Easy to use
  • Integration with multiple payment providers
  • 'Book Now' button for your website
  • Calendar sync for Outlook, iCal and Google
  • Facebook booking application
  • Range of support methods

Benefits

- Taking bookings directly from your website, means customers do not have to leave your website to transact with you. Resulting in a quick and easy to use purchasing journey.
- We support more payment providers than any other online scheduling system. Taking payments and deposits online, reduces no shows and allows customers to securely complete their purchase with you.
- Customisation of your widget, ensures that the whole booking process seamlessly integrates with the rest of your website and brand.
- BookingBug is simple to set up and manage, even for those who consider working with technology as not one of their strong points.
- Customer communication is a key part of any successful business. With BookingBug's automated email and SMS reminders you can solidify your relationship with customers, reduce admin and gain feedback to ensure repeat bookings.
- BookingBug integrates with a range of platforms, such as payment proivders like PayPal and Sage Pay to manage your finance and accounts, and MailChimp to run marketing campaigns.
- With BookingBug's reporting tools you can analyse your booking, customer and business data to get a detailed picture of how your business is doing on a daily, weekly or monthly basis.
- Our mobile app for iOS and Android allows you to manage your business and its bookings from any device on the go, 24 hours a day.

Alternatives to BookingBug

Videos

Wesley Sanders

An incredibly flexible and useful booking system

14/12/2016

My business is Athena Tuition, based in London, and we use BookingBug to schedule tutor interviews which we need to do all the time. Because we deal with so many, we needed some software to make it easy to organize, and chose Bookingbug. We specify the location and timings were available on and then press "invite to interview" in our software. Our customers get a link to click and book their time from among the available slots. When they book, we all get an email, and then we have reminder emails set up too. Naturally, you can edit every type of automated email response.

Pros

How flexible and powerful it is. Responsive and effective team based in London. Low cost for small business.

Cons

that it's not cheaper, though it's still quite cheap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering BookingBug

they have excellent enterprise support and can build highly bespoke systems to customers demands, so although we are a small business, I think big business can benefit significantly from Bookingbug- they have had a lot of success in this department already.

Source: Capterra
Helpful?   Yes   No
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Brittany G.

2+ years of pain and loss of revenue...

14/09/2016

The absolute worst system I have worked with! So not intuitive, customers were always calling me because it is very glitchy and has constant problems. Customer service is the worst and they never fixed the problems I contacted them about repeatedly. Their system says it does things that don't actually work, so I lost money and it didn't end up saving me time.

Pros

It was the only booking system at the time that did specific things I needed for my business but it was never easy or intuitive.

Cons

Very unfriendly system all around both on the backside and customer side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering BookingBug

Don't waste your time with it, there are much easier and prettier systems out there for the same price!

Source: Capterra
Helpful?   Yes   No
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Nathan Glover

Verified Reviewer

Overly complex

11/02/2016

The customer support is the worst feature of this company, they take weeks to reply or even understand your problems. I've lost countless sales as a result. Also, their gift certificate system (which I have to pay extra for) has been broken for all of January (a busy time, as people cash in their Christmas presents). Don't be tricked by all the spangly looking features, this system is way more trouble than it's worth.

Pros

Lots of customisation

Cons

Key features break Overly complex Poor customer support Customer support is poor Low quality level of customer support Badly let down by the customer support provided Needs much better customer support Get the picture yet? ;)

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
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Dean You Lee

Sophisticated, very customisable standard emails with reasonable support

18/11/2015

I have been using booking bug for the past 18 months to manage 6 mobile laser tag teams for a birthday party business. I have found the system quite easy to use to start off, and it has sufficient flexibility such that now all my emails (for confirmations, cancellations, payment reminders, follow up emails for reviews etc) are all fully customised and automated. The software allows each product or service to have its own set of questions, some of which can adjust pricing on the service - really great to give clients clear bookings of the exact options they have chosen along with pricing for the option and a total price. The system has many different e payment options (paypal, banks etc) and links into Xero. It also allows resources to be booked separately to staff. It differentiates between normal bookings and events - we use the events section for online bookings for school fetes. So there is a full online booking capability, which can be used as a widget in my website. I only take online bookings for school fetes, but the system can also take bookings for all services. It has waitlists, scheduled times etc - list is quite comprehensive. So I am pretty happy with the system. There are a few issues that could be improved. 1. The system doesn't have an option for mobile services - mainly fixed address businesses. 2. The customisation of standard emails is really good, but there is no test mode 3. Sometimes the software development process can be a bit irritating - e.g. a feature to send payment reminders to clients was recently "tightened" so that only systems configured for online payments could use the payment reminder feature (irritating because I don't take online payments) Generally I have found the email support to be quite acceptable (tho there is variation between different staff), with issues acknowledged and addressed - often there is something in the system that I needed to know about in order to get an outcome. Other times, the staff have been clear that system cannot do what I wanted, but have been happy to forward the idea to development. And I have been pleasantly surprised when the ideas were actually implemented (tho this can take quite a while!). But overall, its a pretty good system that still meets most of my business needs, so I would recommend this product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Nathan Glover

Poor customer service, mostly unintuitive and complex interface.

09/10/2015

They don't offer phone support for my account, and don't bother to properly read the emails I send them, so problems can take weeks to fix, meaning I'm losing money while my booking system is broken. I've only stayed with them as long as I have as it's too much effort changing to a new system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Lamb

Customer support terrible

28/09/2015

When working on the system it takes you to a blank page asking you to logout or refresh.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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DJ Eastwood

Serious, serious, serious flaw: customer privacy at risk!

03/05/2015

Booking Bug has an information system to document a customers booking. At the bottom of this information in a section entitled "Note". In that Note section they PUBLISH ALL of the customer's credit card information, including their security code! IT IS ACCESSIBLE WHEN ANYONE ACCESSES THIS CUSTOMERS BOOKING! This is an incredibly serious breach of every customers privacy. Unless it is changed immediately any customer would be crazy to use this service as it puts their clients financial security at serious risk.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Steve Kasher

Does a lot but lacks Google Analytics integration and terrible support

20/04/2015

I have used this product for a few years. It has some of the best customization I've seen in the booking engine space and is so far the only one I can find that can accommodate my company's particular needs. However it does not integrate with Google Analytics so we've been flying blind forever. And the just don't respond to requests for it. Very frustrating.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Klara Vanova

Best online booking site around

23/04/2014

The system has everything you ever need for your online bookings. And is still improving and developing. Worth your money. And if you need anything, they are here for you. Highly recommending.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Steve Gurney

Verified Reviewer

02/02/2016

Time used: Free Trial

Source: GetApp
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