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BookingBug vs Acuity Scheduling Comparison

Overview

BookingBug is a multi-channel online scheduling and appointment system that enables organizations to market and sell their...

Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes online,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.1

(17)

5

4

3

2

1

6

1

2

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
50%
would recommend this app

5

4

3

2

1

3,788

690

90

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

How flexible and powerful it is. Responsive and effective team based in London.
Excellent software at a low monthly price, would like to see more regular updates.
Easy to use and great features booking platform.

Pros

They have been very helpful and accommodating to us small business owners prices are super affordable and budget friendly.
I didn’t have enough free time to take full advantage of the free trial but what I’ve witnessed thus far is great. M able to set my availability/services/payment arrangements all with ease.
I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Cons

Unless you do your own customisation (which appears to be their priority) the interface is off-putting for clients, GDPR implementation is defective.
Unless it is changed immediately any customer would be crazy to use this service as it puts their clients financial security at serious risk.
Serious, serious, serious flaw: customer privacy at risk.

Cons

To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.
It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features41
  • API
  • Accounting Integration
  • Alerts / Escalation
  • Appointment Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • Instructor Scheduling
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • PCI DSS Compliance
  • Performance Reports
  • Queue Manager
  • Real Time Data
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • SMS Integration
  • Social Media Integration
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integration
  • User Management
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • iCalendar Support
  • Total features52
  • API
  • Accounting Integration
  • Alerts / Escalation
  • Appointment Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • Instructor Scheduling
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • PCI DSS Compliance
  • Performance Reports
  • Queue Manager
  • Real Time Data
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • SMS Integration
  • Social Media Integration
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integration
  • User Management
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations97
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

BookingBug vs. Acuity Scheduling

See how BookingBug and Acuity Scheduling stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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