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BookingBug vs Upper Hand Comparison

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Overview

BookingBug is a multi-channel online scheduling and appointment system that enables organizations to market and sell their...

Upper Hand is a leading provider of sports and fitness management software that enables businesses to achieve more while...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.95
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$75/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.1

(17)

5

4

3

2

1

6

1

2

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
50%
would recommend this app

4.1

(77)

5

4

3

2

1

35

24

9

8

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

How flexible and powerful it is. Responsive and effective team based in London.
Excellent software at a low monthly price, would like to see more regular updates.
Easy to use and great features booking platform.

Pros

We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful.
I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.
I like the ease of this software, both for the customer and our company. It is super easy to send out marketing and information emails to all contact or select groups.

Cons

Unless you do your own customisation (which appears to be their priority) the interface is off-putting for clients, GDPR implementation is defective.
Unless it is changed immediately any customer would be crazy to use this service as it puts their clients financial security at serious risk.
Serious, serious, serious flaw: customer privacy at risk.

Cons

Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.
We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous.
I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features41
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Demographic Data
  • Discount Management
  • Dues Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Facility Scheduling
  • Family Memberships
  • Financial Management
  • Fitness Assessments
  • Forms Management
  • Fraud Detection
  • Gift Card Management
  • Group Registration
  • Group Scheduling
  • In-Game Analytics
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • PCI Compliance
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Program Management
  • Progress Tracking
  • Promotions Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SEO Management
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Sport Coaching
  • Staff Management
  • Student Management
  • Team Management
  • Third Party Integrations
  • Timesheet Management
  • Transaction History
  • User Management
  • Video Editing
  • Visitor Management
  • Visitor Registration
  • Visual Analytics
  • Wait List Management
  • Website Integration
  • Website Management
  • Widgets
  • Workflow Management
  • eCommerce Management
  • iCalendar Support
  • Total features132
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Demographic Data
  • Discount Management
  • Dues Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Facility Scheduling
  • Family Memberships
  • Financial Management
  • Fitness Assessments
  • Forms Management
  • Fraud Detection
  • Gift Card Management
  • Group Registration
  • Group Scheduling
  • In-Game Analytics
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • PCI Compliance
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Program Management
  • Progress Tracking
  • Promotions Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Room Booking
  • SEO Management
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Sport Coaching
  • Staff Management
  • Student Management
  • Team Management
  • Third Party Integrations
  • Timesheet Management
  • Transaction History
  • User Management
  • Video Editing
  • Visitor Management
  • Visitor Registration
  • Visual Analytics
  • Wait List Management
  • Website Integration
  • Website Management
  • Widgets
  • Workflow Management
  • eCommerce Management
  • iCalendar Support

Integrations

  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

BookingBug vs. Upper Hand

See how BookingBug and Upper Hand stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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