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BookingBug vs Zen Planner Comparison

Overview

BookingBug is a multi-channel online scheduling and appointment system that enables organizations to market and sell their...

Zen Planner is a member management software including Staff & Member Apps, billing, appointments, virtual training, skills...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$117/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.1

(17)

5

4

3

2

1

6

1

2

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
50%
would recommend this app

5

4

3

2

1

130

55

19

7

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

How flexible and powerful it is. Responsive and effective team based in London.
Excellent software at a low monthly price, would like to see more regular updates.
Easy to use and great features booking platform.

Pros

Super easy integration and the customer service is outstanding. They are regularly updating and upgrading features and respond positively to feature requests and feedback.
I am love the people at ZP. There isn't one person I've come in contact with that hasn't been helpful, positive, encouraging, understanding and cheerful.
Whenever I have an issue the support team is always there to help and they solve the issue very quickly which is super ideal due to more than 1/2 of my work is accomplished on Zen.

Cons

Unless you do your own customisation (which appears to be their priority) the interface is off-putting for clients, GDPR implementation is defective.
Unless it is changed immediately any customer would be crazy to use this service as it puts their clients financial security at serious risk.
Serious, serious, serious flaw: customer privacy at risk.

Cons

Their front house version of their software is crap. Their customer service is terrible, they basically tell you that there isn't a way to do what you are asking.
The Dashboard processes the sale, then you have to process the payment separately in a different step. In the beginning we lost sales because our staff was confused.
Email function does not work. After sending several email out to my clientele, I discovered today that all they were getting was the title and no body.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features41
  • API
  • Absence Management
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Check Processing
  • Class Scheduling
  • Client Portal
  • Commenting
  • Conversion Tracking
  • Credit Card Processing
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Design Management
  • Digital Signature
  • Discount Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Tracking
  • Expense Tracking
  • Facility Scheduling
  • File Management
  • Gift Card System
  • Instructor Scheduling
  • Inventory Management
  • Inventory Tracking
  • Lead Nurturing
  • Milestone Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Location
  • PCI DSS Compliance
  • POS
  • Payroll Management
  • Performance Reports
  • Prescribing
  • Progress Tracking
  • Queue Manager
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Recurring Billing
  • Recurring Tasks
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Retail Inventory Management
  • SMS Integration
  • Scheduled Reporting
  • Secure Login
  • Self Service Portal
  • Shopping Cart
  • Skills Tracking
  • Social Media Integration
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Time Clock
  • Transaction History
  • User Management
  • User Photos
  • Visitor Registration
  • Website Integration
  • Website Management
  • Widgets
  • Workflow Management
  • iCalendar Support
  • Total features72
  • API
  • Absence Management
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Check Processing
  • Class Scheduling
  • Client Portal
  • Commenting
  • Conversion Tracking
  • Credit Card Processing
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Design Management
  • Digital Signature
  • Discount Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Tracking
  • Expense Tracking
  • Facility Scheduling
  • File Management
  • Gift Card System
  • Instructor Scheduling
  • Inventory Management
  • Inventory Tracking
  • Lead Nurturing
  • Milestone Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Location
  • PCI DSS Compliance
  • POS
  • Payroll Management
  • Performance Reports
  • Prescribing
  • Progress Tracking
  • Queue Manager
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Recurring Billing
  • Recurring Tasks
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Retail Inventory Management
  • SMS Integration
  • Scheduled Reporting
  • Secure Login
  • Self Service Portal
  • Shopping Cart
  • Skills Tracking
  • Social Media Integration
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • Time Clock
  • Transaction History
  • User Management
  • User Photos
  • Visitor Registration
  • Website Integration
  • Website Management
  • Widgets
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

BookingBug vs. Zen Planner

See how BookingBug and Zen Planner stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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