Most popular features of all Customer Management apps
13 reviewers had the following to say about BookingBug's features:
Pros
Very configurable, integration with Xero before this was widely available, wide range of payment providers
Cons
Unless you do your own customisation (which appears to be their priority) the interface is off-putting for clients, GDPR implementation is defective.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
I have been using booking bug for the past 18 months to manage 6 mobile laser tag teams for a birthday party business.
However it does not integrate with Google Analytics so we've been flying blind forever.
When they book, we all get an email, and then we have reminder emails set up too.
Pros
How flexible and powerful it is. Responsive and effective team based in London. Low cost for small business.
Cons
that it's not cheaper, though it's still quite cheap.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering BookingBug
they have excellent enterprise support and can build highly bespoke systems to customers demands, so although we are a small business, I think big business can benefit significantly from Bookingbug- they have had a lot of success in this department already.
Customer service is the worst and they never fixed the problems I contacted them about repeatedly.
Pros
It was the only booking system at the time that did specific things I needed for my business but it was never easy or intuitive.
Cons
Very unfriendly system all around both on the backside and customer side.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering BookingBug
Don't waste your time with it, there are much easier and prettier systems out there for the same price!
The customer support is the worst feature of this company, they take weeks to reply or even understand your problems.
Pros
Lots of customisation
Cons
Key features break Overly complex Poor customer support Customer support is poor Low quality level of customer support Badly let down by the customer support provided Needs much better customer support Get the picture yet?
Time used: Free Trial
excellent software at a low monthly price, would like to see more regular updates
Pros
How easy it is to setup and control the system
Cons
The online booking widget is not responsive and therefore the guest booking system is not as good as it could be
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
They don't offer phone support for my account, and don't bother to properly read the emails I send them, so problems can take weeks to fix, meaning I'm losing money while my booking system is broken.
Pros
There are lots of optional settings which means you can tailor your classes and what information you can capture.
Cons
Can I let my customers see all the classes that are coming up in one place on a calendar like I can?
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Pros
Quick to set up. This box needs me to put in more text to meet minimum characters but don't have any more good points. We are now transferring our clients to a different booking software to avoid the problems.
Cons
It doesn't have the functionality that they state, and when things go wrong the customer service is terrible.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Ease of business administration
Pros
Customer service and care for the client is top notch!
Cons
Product is a little complicated to use, it has quite a steep learning curve at the beginning but is well worth it!
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thank you for the review. We are delighted that the software is adding value to your business. We¿d love to delve a little more into the detail of the cons you¿ve highlighted so we can look to simplify in the future. If you¿d be interested in taking part please email marketing@bookingbug.com. Thanks.
Pros
Depending on your business and your needs for making appointments, it is nice to have an option to have software make your appointments. I don't have to take phone calls.
Cons
I require a fifty percent deposit to book an appointment at my business. Customers would think they had made an appointment but never made it to the screen to pay the deposit.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Hi Conrad, thanks for your message.
This functionality is currently available at our platform, please contact support@bookingbug.com and our team will help you set up your account.
Thank you!
