BookingBug Features

BookingBug

Simple, secure & seamless online booking for all businesses

3.06/5 (17 reviews)

Competitor Feature Comparison

API
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Billing & Invoicing
Booking Management
Business Coaching
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Confirmation/Reminders
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Data Import/Export
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
For Salons and Spas
Gift Card Management
Group Scheduling
HIPAA Compliant
Instructor Management
Life Coaching
Maintenance Scheduling
Member Management
Membership Management
Mobile Access
Mobile Alerts
Mobile App
Monitoring
Multi-Location
Multi-Provider Practice
On Call Scheduling
Online Booking
Online Payments
Online Registration
PCI Compliance
Patient Intake
Patient Management
Patient Scheduling
Payment Processing
Performance Metrics
Practice Management
Queue Management
Real Time Data
Real-time Scheduling
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Resource Scheduling
SMS Messaging
SMS Reminders
Scheduling
Social Media Integration
Sport Coaching
Team Calendars
Template Management
Third Party Integrations
Treatment Packages
User Management
Website Integration
Widgets
Workflow Management
iCalendar Support
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API
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Billing & Invoicing
Booking Management
Business Coaching
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Confirmation/Reminders
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Data Import/Export
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
For Salons and Spas
Gift Card Management
Group Scheduling
HIPAA Compliant
Instructor Management
Life Coaching
Maintenance Scheduling
Member Management
Membership Management
Mobile Access
Mobile Alerts
Mobile App
Monitoring
Multi-Location
Multi-Provider Practice
On Call Scheduling
Online Booking
Online Payments
Online Registration
PCI Compliance
Patient Intake
Patient Management
Patient Scheduling
Payment Processing
Performance Metrics
Practice Management
Queue Management
Real Time Data
Real-time Scheduling
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Resource Scheduling
SMS Messaging
SMS Reminders
Scheduling
Social Media Integration
Sport Coaching
Team Calendars
Template Management
Third Party Integrations
Treatment Packages
User Management
Website Integration
Widgets
Workflow Management
iCalendar Support
Visit WebsiteCompare App
API
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Billing & Invoicing
Booking Management
Business Coaching
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Confirmation/Reminders
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Data Import/Export
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
For Salons and Spas
Gift Card Management
Group Scheduling
HIPAA Compliant
Instructor Management
Life Coaching
Maintenance Scheduling
Member Management
Membership Management
Mobile Access
Mobile Alerts
Mobile App
Monitoring
Multi-Location
Multi-Provider Practice
On Call Scheduling
Online Booking
Online Payments
Online Registration
PCI Compliance
Patient Intake
Patient Management
Patient Scheduling
Payment Processing
Performance Metrics
Practice Management
Queue Management
Real Time Data
Real-time Scheduling
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Resource Scheduling
SMS Messaging
SMS Reminders
Scheduling
Social Media Integration
Sport Coaching
Team Calendars
Template Management
Third Party Integrations
Treatment Packages
User Management
Website Integration
Widgets
Workflow Management
iCalendar Support
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Mobile apps

iOS App


0 reviews

Android App


0 reviews

BookingBug Feature Reviews

13 reviewers had the following to say about BookingBug's features:

Michael R.

Small businesses do not seem to be a priority for them. There are better options

2018-06-29

Pros

Very configurable, integration with Xero before this was widely available, wide range of payment providers

Cons

Unless you do your own customisation (which appears to be their priority) the interface is off-putting for clients, GDPR implementation is defective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Dean Y.

Sophisticated, very customisable standard emails with reasonable support

2015-11-18

I have been using booking bug for the past 18 months to manage 6 mobile laser tag teams for a birthday party business.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Steve K.

Does a lot but lacks Google Analytics integration and terrible support

2015-04-20

However it does not integrate with Google Analytics so we've been flying blind forever.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Wesley S.

An incredibly flexible and useful booking system

2016-12-14

When they book, we all get an email, and then we have reminder emails set up too.

Pros

How flexible and powerful it is. Responsive and effective team based in London. Low cost for small business.

Cons

that it's not cheaper, though it's still quite cheap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering BookingBug

they have excellent enterprise support and can build highly bespoke systems to customers demands, so although we are a small business, I think big business can benefit significantly from Bookingbug- they have had a lot of success in this department already.

Source: Capterra
Helpful?   Yes   No
Read more
Brittany G.

2+ years of pain and loss of revenue...

2016-09-14

Customer service is the worst and they never fixed the problems I contacted them about repeatedly.

Pros

It was the only booking system at the time that did specific things I needed for my business but it was never easy or intuitive.

Cons

Very unfriendly system all around both on the backside and customer side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering BookingBug

Don't waste your time with it, there are much easier and prettier systems out there for the same price!

Source: Capterra
Helpful?   Yes   No
Read more
Nathan G.

Verified Reviewer

Overly complex

2016-02-11

The customer support is the worst feature of this company, they take weeks to reply or even understand your problems.

Pros

Lots of customisation

Cons

Key features break Overly complex Poor customer support Customer support is poor Low quality level of customer support Badly let down by the customer support provided Needs much better customer support Get the picture yet?

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
DJ E.

Serious, serious, serious flaw: customer privacy at risk!

2015-05-03

IT IS ACCESSIBLE WHEN ANYONE ACCESSES THIS CUSTOMERS BOOKING!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chris H.

Easy to use and great features booking platform

2018-11-01

excellent software at a low monthly price, would like to see more regular updates

Pros

How easy it is to setup and control the system

Cons

The online booking widget is not responsive and therefore the guest booking system is not as good as it could be

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan G.

Poor customer service, mostly unintuitive and complex interface.

2015-10-09

They don't offer phone support for my account, and don't bother to properly read the emails I send them, so problems can take weeks to fix, meaning I'm losing money while my booking system is broken.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Helen F.

I don't think any effort has gone into this app for years

2017-06-19

Pros

There are lots of optional settings which means you can tailor your classes and what information you can capture.

Cons

Can I let my customers see all the classes that are coming up in one place on a calendar like I can?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anna J.

Glitchy and terrible customer service

2018-11-28

Pros

Quick to set up. This box needs me to put in more text to meet minimum characters but don't have any more good points. We are now transferring our clients to a different booking software to avoid the problems.

Cons

It doesn't have the functionality that they state, and when things go wrong the customer service is terrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great customer service!

2018-03-13

Ease of business administration

Pros

Customer service and care for the client is top notch!

Cons

Product is a little complicated to use, it has quite a steep learning curve at the beginning but is well worth it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from BookingBug


Thank you for the review. We are delighted that the software is adding value to your business. We¿d love to delve a little more into the detail of the cons you¿ve highlighted so we can look to simplify in the future. If you¿d be interested in taking part please email marketing@bookingbug.com. Thanks.

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Conrad W.

Clients thought they had made appointments but hadn't

2017-11-17

Pros

Depending on your business and your needs for making appointments, it is nice to have an option to have software make your appointments. I don't have to take phone calls.

Cons

I require a fifty percent deposit to book an appointment at my business. Customers would think they had made an appointment but never made it to the screen to pay the deposit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from BookingBug


Hi Conrad, thanks for your message.
This functionality is currently available at our platform, please contact support@bookingbug.com and our team will help you set up your account.
Thank you!

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