BookingBug serves even the smallest business whilst offering all of the power and flexibility required by larger businesses. BookingBug offers a range of pricing plans that start at just $19.95 / month. An enterprise plan is available for those looking for a system which is more tailored to their requirements.
How flexible and powerful it is.
Responsive and effective team based in London.
Low cost for small business.
There are lots of optional settings which means you can tailor your classes and what information you can capture.
Cons
that it's not cheaper, though it's still quite cheap.
The online booking widget is not responsive and therefore the guest booking system is not as good as it could be
Key features break
Overly complex
Poor customer support
Customer support is poor
Low quality level of customer support
Badly let down by the customer support provided
Needs much better customer support
Get the picture yet? ;)
The basics are so awful. Can I let my customers see all the classes that are coming up in one place on a calendar like I can? No! Can I change dates once a course is booked or modify start times? No! And don't get me started on that waste of time app. It's pointless. There doesn't appear to have been any development in the longest time. I'm sick of it and desperate to find a decent alternative that doesn't cost the earth.
Overall rating
3.1
/5
41%
positive reviews
50%
recommended this to a friend or a colleague
5 reviewers had the following to say about BookingBug's pricing:
Wesley Sanders
Industry: Education Management
Company size: 1-10
An incredibly flexible and useful booking system
Used daily for 2+ years
Reviewed 2016-12-14
Review Source: Capterra
My business is Athena Tuition, based in London, and we use BookingBug to schedule tutor interviews which we need to do all the time. Because we deal with so many, we needed some software to make it easy to organize, and chose Bookingbug. We specify the location and timings were available on and then press "invite to interview" in our software. Our customers get a link to click and book their time from among the available slots. When they book, we all get an email, and then we have reminder emails set up too. Naturally, you can edit every type of automated email response.
My business is Athena Tuition, based in London, and we use BookingBug to schedule tutor interviews which we need to do all the time. Because we deal with so many, we needed some software to make it easy to organize, and chose Bookingbug. We specify the location and timings were available on and then press "invite to interview" in our software. Our customers get a link to click and book their time from among the available slots. When they book, we all get an email, and then we have reminder emails set up too. Naturally, you can edit every type of automated email response.
Pros How flexible and powerful it is.
Responsive and effective team based in London.
Low cost for small business.
Cons that it's not cheaper, though it's still quite cheap.
The customer support is the worst feature of this company, they take weeks to reply or even understand your problems. I've lost countless sales as a result. Also, their gift certificate system (which I have to pay extra for) has been broken for all of January (a busy time, as people cash in their Christmas presents). Don't be tricked by all the spangly looking features, this system is way more trouble than it's worth.
The customer support is the worst feature of this company, they take weeks to reply or even understand your problems. I've lost countless sales as a result. Also, their gift certificate system (which I have to pay extra for) has been broken for all of January (a busy time, as people cash in their Christmas presents). Don't be tricked by all the spangly looking features, this system is way more trouble than it's worth.
Pros Lots of customisation
Cons Key features break
Overly complex
Poor customer support
Customer support is poor
Low quality level of customer support
Badly let down by the customer support provided
Needs much better customer support
Get the picture yet? ;)
Sophisticated, very customisable standard emails with reasonable support
Reviewed 2015-11-18
Review Source: Capterra
I have been using booking bug for the past 18 months to manage 6 mobile laser tag teams for a birthday party business. I have found the system quite easy to use to start off, and it has sufficient flexibility such that now all my emails (for confirmations, cancellations, payment reminders, follow up emails for reviews etc) are all fully customised and automated. The software allows each product or service to have its own set of questions, some of which can adjust pricing on the service - really great to give clients clear bookings of the exact options they have chosen along with pricing for the option and a total price.
The system has many different e payment options (paypal, banks etc) and links into Xero. It also allows resources to be booked separately to staff. It differentiates between normal bookings and events - we use the events section for online bookings for school fetes.
So there is a full online booking capability, which can be used as a widget in my website. I only take online bookings for school fetes, but the system can also take bookings for all services. It has waitlists, scheduled times etc - list is quite comprehensive.
So I am pretty happy with the system. There are a few issues that could be improved.
1. The system doesn't have an option for mobile services - mainly fixed address businesses.
2. The customisation of standard emails is really good, but there is no test mode
3. Sometimes the software development process can be a bit irritating - e.g. a feature to send payment reminders to clients was recently "tightened" so that only systems configured for online payments could use the payment reminder feature (irritating because I don't take online payments)
Generally I have found the email support to be quite acceptable (tho there is variation between different staff), with issues acknowledged and addressed - often there is something in the system that I needed to know about in order to get an outcome. Other times, the staff have been clear that system cannot do what I wanted, but have been happy to forward the idea to development. And I have been pleasantly surprised when the ideas were actually implemented (tho this can take quite a while!).
But overall, its a pretty good system that still meets most of my business needs, so I would recommend this product.
I have been using booking bug for the past 18 months to manage 6 mobile laser tag teams for a birthday party business. I have found the system quite easy to use to start off, and it has sufficient flexibility such that now all my emails (for confirmations, cancellations, payment reminders, follow up emails for reviews etc) are all fully customised and automated. The software allows each product or service to have its own set of questions, some of which can adjust pricing on the service - really great to give clients clear bookings of the exact options they have chosen along with pricing for the option and a total price.
The system has many different e payment options (paypal, banks etc) and links into Xero. It also allows resources to be booked separately to staff. It differentiates between normal bookings and events - we use the events section for online bookings for school fetes.
So there is a full online booking capability, which can be used as a widget in my website. I only take online bookings for school fetes, but the system can also take bookings for all services. It has waitlists, scheduled times etc - list is quite comprehensive.
So I am pretty happy with the system. There are a few issues that could be improved.
1. The system doesn't have an option for mobile services - mainly fixed address businesses.
2. The customisation of standard emails is really good, but there is no test mode
3. Sometimes the software development process can be a bit irritating - e.g. a feature to send payment reminders to clients was recently "tightened" so that only systems configured for online payments could use the payment reminder feature (irritating because I don't take online payments)
Generally I have found the email support to be quite acceptable (tho there is variation between different staff), with issues acknowledged and addressed - often there is something in the system that I needed to know about in order to get an outcome. Other times, the staff have been clear that system cannot do what I wanted, but have been happy to forward the idea to development. And I have been pleasantly surprised when the ideas were actually implemented (tho this can take quite a while!).
But overall, its a pretty good system that still meets most of my business needs, so I would recommend this product.
Pros There are lots of optional settings which means you can tailor your classes and what information you can capture.
Cons The basics are so awful. Can I let my customers see all the classes that are coming up in one place on a calendar like I can? No! Can I change dates once a course is booked or modify start times? No! And don't get me started on that waste of time app. It's pointless. There doesn't appear to have been any development in the longest time. I'm sick of it and desperate to find a decent alternative that doesn't cost the earth.
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