BookingBug Reviews

I have been using booking bug for the past 18 months to manage 6 mobile laser tag teams for a birthday party business. I have found the system quite easy to use to start off, and it has sufficient flexibility such that now all my emails (for confirmations, cancellations, payment reminders, follow up emails for reviews etc) are all fully customised and automated. The software allows each product or service to have its own set of questions, some of which can adjust pricing on the service - really great to give clients clear bookings of the exact options they have chosen along with pricing for the option and a total price. The system has many different e payment options (paypal, banks etc) and links into Xero. It also allows resources to be booked separately to staff. It differentiates between normal bookings and events - we use the events section for online bookings for school fetes. So there is a full online booking capability, which can be used as a widget in my website. I only take online bookings for school fetes, but the system can also take bookings for all services. It has waitlists, scheduled times etc - list is quite comprehensive. So I am pretty happy with the system. There are a few issues that could be improved. 1. The system doesn't have an option for mobile services - mainly fixed address businesses. 2. The customisation of standard emails is really good, but there is no test mode 3. Sometimes the software development process can be a bit irritating - e.g. a feature to send payment reminders to clients was recently "tightened" so that only systems configured for online payments could use the payment reminder feature (irritating because I don't take online payments) Generally I have found the email support to be quite acceptable (tho there is variation between different staff), with issues acknowledged and addressed - often there is something in the system that I needed to know about in order to get an outcome. Other times, the staff have been clear that system cannot do what I wanted, but have been happy to forward the idea to development. And I have been pleasantly surprised when the ideas were actually implemented (tho this can take quite a while!). But overall, its a pretty good system that still meets most of my business needs, so I would recommend this product.

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My business is Athena Tuition, based in London, and we use BookingBug to schedule tutor interviews which we need to do all the time. Because we deal with so many, we needed some software to make it easy to organize, and chose Bookingbug. We specify the location and timings were available on and then press "invite to interview" in our software. Our customers get a link to click and book their time from among the available slots. When they book, we all get an email, and then we have reminder emails set up too. Naturally, you can edit every type of automated email response.

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Quick to set up. This box needs me to put in more text to meet minimum characters but don't have any more good points. We are now transferring our clients to a different booking software to avoid the problems.

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Ease of business administration

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The absolute worst system I have worked with! So not intuitive, customers were always calling me because it is very glitchy and has constant problems. Customer service is the worst and they never fixed the problems I contacted them about repeatedly. Their system says it does things that don't actually work, so I lost money and it didn't end up saving me time.

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There are lots of optional settings which means you can tailor your classes and what information you can capture.

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excellent software at a low monthly price, would like to see more regular updates

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Depending on your business and your needs for making appointments, it is nice to have an option to have software make your appointments. I don't have to take phone calls.

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Very configurable, integration with Xero before this was widely available, wide range of payment providers

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I have used this product for a few years. It has some of the best customization I've seen in the booking engine space and is so far the only one I can find that can accommodate my company's particular needs. However it does not integrate with Google Analytics so we've been flying blind forever. And the just don't respond to requests for it. Very frustrating.

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The customer support is the worst feature of this company, they take weeks to reply or even understand your problems. I've lost countless sales as a result. Also, their gift certificate system (which I have to pay extra for) has been broken for all of January (a busy time, as people cash in their Christmas presents). Don't be tricked by all the spangly looking features, this system is way more trouble than it's worth.

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The system has everything you ever need for your online bookings. And is still improving and developing. Worth your money. And if you need anything, they are here for you. Highly recommending.

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Booking Bug has an information system to document a customers booking. At the bottom of this information in a section entitled "Note". In that Note section they PUBLISH ALL of the customer's credit card information, including their security code! IT IS ACCESSIBLE WHEN ANYONE ACCESSES THIS CUSTOMERS BOOKING! This is an incredibly serious breach of every customers privacy. Unless it is changed immediately any customer would be crazy to use this service as it puts their clients financial security at serious risk.

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They don't offer phone support for my account, and don't bother to properly read the emails I send them, so problems can take weeks to fix, meaning I'm losing money while my booking system is broken. I've only stayed with them as long as I have as it's too much effort changing to a new system.

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When working on the system it takes you to a blank page asking you to logout or refresh.

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Rating breakdown