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BookingLive vs Acuity Scheduling Comparison

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Overview

BookingLive is an award winning, UK based, industry specific modular booking and management system, which facilitates managing...

Category Leaders

Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes online,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(26)

5

4

3

2

1

13

8

2

0

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

3,935

718

96

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Vinnie and his team are a huge help and able to guide you through every step of the set up. Thank you booking live for all of your help.
Professional friendly people to deal with, good client process, prompt after care.
Students can also book when they want without having to wait for a response within our opening times. The system has been a great success for us.

Pros

They have been very helpful and accommodating to us small business owners prices are super affordable and budget friendly.
I didn’t have enough free time to take full advantage of the free trial but what I’ve witnessed thus far is great. M able to set my availability/services/payment arrangements all with ease.
I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Cons

The biggest problem with the booking side of things is the size and power of the system.
You'll just end up chasing them. Customer service is very poor.
Its frustrating to have to go through so many steps to get new events up, or add dates to existing event types.

Cons

To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.
It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.
  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features32
  • API
  • Accounting Integration
  • Activities Booking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Colleges / Universities
  • Confirmation/Reminders
  • Consent Management
  • Contact Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Practice Management
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Rules-Based Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduled / Automated Reports
  • Scheduling
  • Single Provider Practice
  • Social Media Integration
  • Social Promotion
  • Sport Coaching
  • Student Management
  • Subscription Management
  • Surveys & Feedback
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Treatment Packages
  • Web Forms
  • Website Integration
  • Website Management
  • iCalendar Support
  • Total features106
  • API
  • Accounting Integration
  • Activities Booking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Colleges / Universities
  • Confirmation/Reminders
  • Consent Management
  • Contact Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Practice Management
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Rules-Based Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduled / Automated Reports
  • Scheduling
  • Single Provider Practice
  • Social Media Integration
  • Social Promotion
  • Sport Coaching
  • Student Management
  • Subscription Management
  • Surveys & Feedback
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Treatment Packages
  • Web Forms
  • Website Integration
  • Website Management
  • iCalendar Support

Integrations

  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations97
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

BookingLive vs. Acuity Scheduling

See how BookingLive and Acuity Scheduling stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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