Booksy Reviews - Page 5

I like to see the variety of business on this app don't need to google the business to see how good they are all you need to do is find a salon look at the reviews and book! Love it

Not much publicity people don't know what booksy is! Need to spend a little more money advertising so people know what this application is all about

It is very easy to use for both me and my clients. It helps promote, and advertise my business.

I haven't had any issues with it. Everything has been great so far

I love the ease of this product as I can use everyday

I don’t like that we don’t get text messages as when someone books an appointment

I like that I can create a document to be completed by my clients right online when they create an appointment

I have no idea where or how to find the features I am used to. Documentation is lacking.

Thank you for the feedback! We never want to leave anyone feeling like they can't get in touch with us. Checkout out our webinar series specifically for Genbook users coming to Booksy. They are a great platform to ask questions, get answers, and engage with the Booksy team.

It helps me manage my appointments better.

When my client needed a refund, I didn't understand the process & felt that it took too long to refund the money.

Being a barber stylist, it's not always easy to field phone calls. With the app doing the booking for me I only have to confirm

I like the old layout better. However the only real complaint is when finished with an appointment the notification icon continues to persist and touching it doesn't make it go away

Pretty simple to use. When problems arise there is always someone to help

The text message reminders have the booksy name first so clients get confused about who they are from. The booksy name should be at the back or not at all

Super easy to use and also easy for clients to book appointments and not have to contact me.

Wish there is a way to double book certain appointments.

I love it most because I do not have to receive phone calls! It works by itself and you just book and show up, sends out reminders to help you remember your appt

No cons were added to this review

Booksy allows barbers to be very organized. I love how it keeps track of my finances and services.

There is nothing I don't like about Booksy.

I do like the option you can add forms as I'd like to get away from paper. I haven't used theirs as I'm looking for alternative software, but it was the one thing that appealed to me.

As others have stated, there is zero customer support. They want you to watch their webinars...um seriously?? The chat people will say "hi" then maybe answer your question 10 hours later. If ever. There's really too many things that make this software the worst ever, just trust the bad reviews with recent ratings.

We're sorry the transition to Booksy did not meet your expectations. It is never our intention to deliver a less-than stellar experience when they need answers. We've dramatically expanded our support team to reduce wait times. Please continue to reach out via the in-app chat or by email at info.us@booksy.com

I don’t have to be answering phone calls losing my time and stealing time for my clienta. Also give me a weekly Cash Summary disclosure. Love it

I wish the Message blast were free i had a lot of clients and i upgrade to a more messages plan but still can’t reach all my clients. I mean if i am already paying for the app why charge more for messages?

I had an account originally with Genbook (which I loved). They were bought out by Booksy. The only positive thing I can say is that they were able to transfer everything from Genbook to Booksy, so I didn't have to re-create any services.

I literally could not get ANYONE on the phone to help when my account was migrated from Genbook. They completely... and I mean COMPLETELY... shut down their phone support. The absolute only option for support was their chat feature, and most of the time I had to wait days for a response, and one time I literally waited WEEKS for a response. There was no option to start a new chat conversation... I was just stuck with no answers, when trying to run my business.

Thank you for the feedback! We never intend to deliver a less-than stellar experience and we're sorry to have not met your expectations. We understand the frustration and have taken action to build up our support team to be more responsive to users on our platform.

Booksy keeps my business ordered and flowing smoothly.

There are times when it wont allow logins or for users to book.

Covers everything i need with great customer support and with boosky boost for new clients

missing the ability to save emails to send to clients

Thank you for this great review! We're so glad you're enjoying using Booksy, that Boost is helping you find new clients in our Marketplace, and that our support team has been able to provide guidance when you have questions.

I really like everything booksy offers, it's like a personal assistant!

So far there isn't anything that I dislike, everything on the app works wonders!

The convenience of scheduling. And timing

when you have a cancelation fee in place there is no communication about your payments and at times you don't receive it at all.when you click no show it doesn't give any details about ur fee and that is the main reason I set it up!

So easy to use and i can make changes in a snap. Not to mention I can block my undesirables. The customer support is A one

I would want it to also work by my location in real time not just my job location I would want people to see that i am home and be able to come to my home if needed

Its very convenient. Im terrible with schduling and this just makes life easier.

Im not able to select which customers id like to charge deposits. I don't want to feel like im punishing all my clients because of others. Id like to charge only the clients that are no shows.

I love that it saves time, being a salon owner and a one man show its not always possible to answer my clients right away, which used to lead to losing new potential clients or clients getting impatient. I also love the fact that double Bookings are a thing of the past.

I honestly can say that I have any complaints

It makes my job easy for myself and my clients

At the beginning it had its little defaults but they got fixed

Everything. The way it works and the continued customer support and ease of use.

If client books 2 spots at once their not able to cancel just one. They have to cancel both and redo the one they wanted to keep.

Save time, organized, convenient and affordable

Should be easier to use for clients when trying to book