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Bookwhen

Flexible online booking system for SMBs

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Bookwhen Pricing

Pricing overview

Value for money rating

4.9

/5

165

Price starts from

9

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Lite: €9/month with 300 bookings/month, 1 admin user and 1 booking page.
Standard: €19/month with 800 bookings/month, 5 admin users and 3 booking pages.
Plus: €39/month with 1800 bookings/month, 10 admin users and 6 booking pages.
Gold: €69/month with 4000 bookings/month, 25 admin users and 15 booking pages.
Annual subscriptions receive a two-month discount.
Bookwhen also offers a free plan, with 150 bookings/month, 1 admin user and 1 booking page.

What users say

Awesome solution to class tickets with good support & very good pricing.

KN

Kat N.

As a small business wanting to take bookings with prepayment it is ideal. I love the class pass feature, discount code options and that payments are taken through stripe.

VS

Vikki S.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A truly 5-star Booking System *****

Reviewed 4 years ago

We ran a successful Parents' Evening that was supported by an excellent product.

Pros

The software is great and does exactly what you would expect from a booking system. It is extremely easy to navigate for both an administrator and from a users perspective. As well as the basic features you can also get the bells and whistles depending on your plan (at a more than reasonable price). We have managed to run our parents' evening event for a College in Central London at what quite frankly...

Cons

No cons were added to this review

Vendor response

Thanks for the amazing review, Carl! I'm really happy we turned out to be a good solution for your parents evening. Looking forward to welcoming you onto the system for more of your needs at the college in September (we also handle course registration/inductions really well too). Thanks from the Bookwhen team :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome solution to class tickets with good support & very good pricing

Reviewed a year ago

I am so delighted every day we found Bookwhen. We were using Mindbody before and paying over £200 month, now we are paying £23 a month for a better less complicated booking system. It's so easy to upload courses, add extra dates etc. The support is very good and fast email response, they even offer to call me when I'm really stuck

Pros

The class passes is a great system, enabling students to bulk buy then use up as they go. The discount codes are good. the schedule is so easy to link up to our website. I LOVE that students can easily see how many spaces are left on a course

Cons

The only thing I struggle with is the discount codes have to be either for tickets or class passes, I wish they could be used on either. It also doesn't have gift cards facility but actually this is fine because we use GiftUP, a separate app widget on our site to sell the cards, then as people buy them we add the generated code into Bookwhen as a discount code

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Top service, great price

Reviewed 8 days ago
Pros

Really easy to use as admin & a user. Setting up the initial time table & making changes is really easy.

Cons

Log in for users could be made more simplified with less info required after original set up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bookwhen are amazingly supportive

Reviewed a year ago

my website looks more professional. Customers are now able to view, book and pay for their classes via my site and once they've booked they receive an automated email from me with links to videos or zoom meetings if applicable. I am keeping on top of the health screening forms and waiver documents. Also I'm finding my accounts quicker to produce. Bookwhen have a team of lovely people. I would love to meet them in person. They have been extremely patient and kind to me. I feel like they are my friends

Pros

I am the thickest person on the planet when it comes to using computers. I have been a Bookwhen customer since June 2020. They have held my hand from day one and still continue to do so. It is so lovely to have a team of wonderful people there to help me out when I get stuck. Finding your way around the system to do the basics is pretty easy. When you get stuck there are a team of experts to help...

Cons

A couple of times I've wished the system worked in a slightly different way. The great thing is that there is a feedback button that you can press and suggest these changes to them. I have noticed some changes since I've been a user. I hope eventually that the system will text my clients as well as email them to remind them of their bookings but I think that this facility will be extremely hard to find at an affordable price for someone like me who works by themselves to runs a few fitness classes a week.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BOOKING SYSTEM EXCELLENCE

Reviewed 5 years ago

I considered many different booking systems for my fitness business - but none of them offered the simplicity and user clarity that Bookwhen does. I can create recurring events with customer payment facilities attached easily, run detailed reports to understand booking trends, collect customer information for mail outs. Bookwhen even offers creativity to make the customer facing pages the same colours...

Pros

Its simple to understand, offers lots of features, its support team is always available.

Cons

Nothing.

Vendor response

Thanks for the review, Kim! It's been so exciting watching Bounce go from strength to strength with bookwhen - you're scaling so fast now! A great partnership where you've really helped us with innovation on the software. All the best for 2017!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing for Small Business Users

Reviewed 3 years ago
Pros

Bookwhen saves me so much time every single day!! It has completely taken away the headache from my booking procedures, it allows me to take prepayments, have class waiting lists, sends automatic reminders. All these things I personally used to do manually on pen and paper, through phone contact with each client. Now the bookings just roll in everyday with ease! It is tremendous value for money, in fact it’s the only bill I see coming in every month that brings a smile to my face, knowing it’s money well invested.

Cons

There are some minor technicalities that occasionally crop up but the customer service response is so efficient that it doesn’t bother me. They also seem to be improving functionality constantly so if they notice something not working to a great standard you can be sure they will improve it soon!

Vendor response

Thank you so much for this amazing review Claire! We really appreciate you taking the time and providing such useful insight into how Bookwhen has transformed the day to day of running your business. Here's to many more successful years of working together in the future :-) - Jenny

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple to set up, affordable, great features, great customer support. Ticks all the boxes for me!

Reviewed 2 years ago

I've been using Bookwhen for a week now and I'm struggling to find something I don't like about it after having spent weeks searching for affordable software that actually does what I need. I'm loving it!

Pros

A price that is affordable for my small freelance business, ease of use with some really great features such a several ticket types/earlybird options, multiple locations for classes/events, showing how many spaces are still available for each ticket type, very quick and helpful support. I also love that I can embed the calendar onto my website's 'What's On' page and clients book directly from there. Highly recommended! Thank you BookWhen!!!

Cons

Yet to find any to be honest! I finding it's offering me everything I was looking for in a booking system.

Vendor response

Hi Ruth, thank you so much for your kind words, it's really great to hear there's nothing you'd change about Bookwhen :-) If you do think of anything in the future, let us know! - Jenny

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Superb Customer Service!

Reviewed a year ago

Overall I'm just thrilled with being able to take all my booking through this site because of its simple platform and the phenomenal customer service help at hand.

Pros

Setting up my Bookwhen account was very easy with step-by-step instructions to follow. I had researched many booking sites and just wanted something simple to book classes and some private training sessions and this was it. Its front end is clean and easy for clients to use. The backend is also pretty easy with a slight learning curve for a couple items but nothing inhibitive. Plus - and here's the...

Cons

There are a couple places where I feel like the scheduling software could be more intuitive, but once you've figured out the way it's set up it's just a matter of remembering where to go for what.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EXCEPTIONAL CUSTOMER SERVICE - A lovely company to deal with

Reviewed a year ago

Pleasure to work with a UK based business that is growing and developing all the time and seem to be adding new features according to customer demands.

Pros

As a yoga, pilates & somatics business sole trader, I do not NEED or desire complex tech. This booking platform suits me as it has all the features I require at a good value monthly price integrating also with zoom and allowing me to promote my class schedule with ease. My clients find this system easy to book as well. The Class Schedule Listing looks professional and with online bookings there is much reduced admin in my own business.

Cons

There does not seem to be an UNDO feature like one button to Undo a mistake like ctrl=Z ; BUT if you run into ANY queries or problems, the customer service TEAM are on hand to fully help at all times with patience and efficiency. For EXISTING CUSTOMERS - I think the Invalid Customer email could be improved so that the System identified this so that client would be alerted to their wrong email upon booking otherwise they do not receive the confirmation of the booking from BookWhen and do not receive eg their zoom link....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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No need to look anywhere else, Bookwhen is the best option!

Reviewed 3 years ago

Bookwhen has enabled me to run my tiny yoga studio with a lot less stress. I had been thinking of just doing bookings by SMS etc, but within 48 hours, Bookwhen had already demonstrated its value. There is zero chance I would remember everyone's bookings/cancellations/changes if it was done by SMS. With Bookwhen, my customers can make their own changes whenever they need to, meaning I don't need to get involved.

Pros

Ease of use, excellent customer service and fantastic pricing.

Cons

There are minor limitations... eg it doesn't integrate with Mailchimp yet. But this is offset by the excellent customer service - willing to listen to suggestions, always respond quickly to confirm whether your idea is already on their list of things to look at etc...

Vendor response

Hi Claire, thank you so much for your wonderful review. We're really pleased you didn't go with the SMS idea and chose Bookwhen instead! :D We always welcome your suggestions and feedback and look forward to many more years of working together! - Jenny

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bookwhen - if you want one headache off your mind

Reviewed a year ago

This is a great tool and I would thoroughly recommend it to anyone wanting to manage bookings in a way that looks professional. Bookwhen are speedy when responding to questions and are a pleasure to deal with from a customer service perpective.

Pros

The ease of creating a booking process, which feels like its ours, is simple to use but gives us everything we need. It has made it significantly easier for me to manage training. The ability to create time bookable time slots within an event has been useful.

Cons

I think the pricing might be a little more nuanced. That said, I would have to acknowledge that Bookwhen were very accommodating when we came on board and did let us use functions at a reduced rate. It is a big jump to the next level if we want more functionality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Booking Software Ever!

Reviewed 4 years ago

It's easy to use, affordable, has great features and customer support is always great.

Pros

Not being very tech savvy, I find this system so easy to use. I run a small home-based business so it's great that Bookwhen is not and expensive to have. Excellent Customer Support. It has all the features that I need.

Cons

I would say that the TROLLEY symbol should be bigger or a CART function needs to be applied as when some customers want to make multiple bookings, they don't always notice the trolley symbol near the class and so they book and pay for each class seperately. This causes an inconvenience.

Vendor response

Hi Leonie, Thanks very much for this amazing review! Regarding the basket system, we've actually introduced a banner at the top of all booking pages with a live update on number of tickets and price, so I think this resolves the particular issue you raised :) It should be even clearer for your customers now! Thanks, Luke

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Customer Service

Reviewed 5 years ago

The book when team are always on hand to offer fantastic help and customer service without making you feel inept! The 'new' version is very easy to use with a great looking customer interface. There are a couple of things that could be improved or added but the team are always welcome to feedback. Very happy and suits my small business perfectly!

Pros

Lovely interface, helpful staff and good value for money

Cons

Exporting lists to excel etc is untidy so end up having to do copy and paste which is dull and time consuming, hard to search back for particular customers e.g. by name.

Vendor response

Hi Lucie, Thanks very much for your positive review :) To address your points: - We do have an attendee sheet function. I'm not sure if you're aware? This would save having to rely on booking exports from the system. - The homepage allows you to customise colour, header image, logo and add a title and text about your offering. You can also include business contact details in the footer. This...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product!

Reviewed 4 years ago

We schedule all of our companies events through Bookwhen and are very pleased with this software. The software is fast, reliable and easy to use and customize. Plus, the prices are great!

Pros

I like that Bookwhen is easy to use, allows for customization and is affordable.

Cons

We like just about everything about this software. The only thing we would change is allow for duplicate emails when registering guests.

Vendor response

Hi Kelly, Thanks for taking the time to provide a review. Glad to hear that you are happy with Bookwhen! Thanks also for your comment regarding allowing duplicate emails when registering guests, I have passed this on to our development team for consideration. Your feedback is invaluable to improving Bookwhen so please do let me know if you think of anything else you would like to see.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Love it

Reviewed 4 years ago
Pros

I absolutely adore this booking system. It is super easy to use and is great value for money. It is easy to set everything up and take payment online or cash payments. Groups of bookings is possible, continual bookings and course bookings are available.

Cons

I would like to be able to see past bookings for longer periods of time. Being able to see bookings from a month ago would be fantastic and a way of printing out the booking sheet with contact details of my clients would be great too. I don't know if this is already an option and I just haven't found it yet.

Vendor response

Hi Liz, Thanks very much for the love - much appreciated! I'm glad to say you can view bookings from the past and attendee sheets too - this has always been the case from day 1 with the system. You can consult our support library at support.bookwhen.com to find out more :) Thanks for using Bookwhen!

Overall Rating
  • Value for money
  • Ease of use
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Great, easy to use

Reviewed 4 years ago
Pros

Easy to set up Easy to manage Saves time Good price Reply quickly to messages Simple Easy to adjust

Cons

Would like a membership option where clients can book 1 or 2 classes per week anywhere on the timetable and this currently isn't possible. Would like client profiles to enter info about current members and prospects. Link to MailChimp would be amazing.

Vendor response

Thanks for the review, Debbie! Memberships are something that's coming towards the end of the year :) In the meantime there are some really strong workarounds that we'd be happy to explain if you get in touch. We're also going to have an auto-upload to Mailchimp lists soon too, and it's all GDPR proof :) Thanks, Luke

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It works perfect for my small business.

Reviewed 4 years ago
Pros

I like the ease of use for my side and the customers side as well. Also the charge for using the service is affordable.

Cons

Wish I could sell products on it. I would sell my artwork products. Once in awhile when a customer cancels a class it does not refund their money.

Vendor response

Hi Renee, Thank you for taking the time to provide a review, we really appreciate it! Glad to hear that Bookwhen works well for you and your customers. You can refund your customers through your payment gateway (Stripe, Paypal, Worldpay) but unfortunately we cannot push this through for you. However, I have noted your comments on this and your wish to sell products through Bookwhen (if the products you sell are similar you could set up a separate ticket for them, but this wouldn't work for unique items). We are continually innovating and looking for the next feature to add so let me know if there is anything else you need.

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Great customer support and great for small businesses like mine.

Reviewed 4 years ago
Pros

It's a good price for what I get and it works well for my purposes generally. I like to use the voucher system but don't think I get the most out of it because I don't know how.

Cons

I really want to have reminders and waiting lists but will never need the extra bookings or admins so the package is limiting for my use. The landing page could look smarter and some of the print is too small or not obvious. eg voucher code and select number should be easier.

Vendor response

Hi Lisa, thank you so much for taking the time to provide valuable feedback. Please do reach out to us for any questions around vouchers - we would be very happy to help. - Jenny

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall an excellent product, affordable option for small and tiny businesses

Reviewed 4 years ago
Pros

The cost: I teach CPR as a hobby and net profit is only a few hundred a year. Bookwhen has been an excellent low cost option that meets my needs well. My customers can pay online if they want, they can see my scheduled classes and the details and locations for those classes.

Cons

Just minor things: There is a little bit of confusion when there is the option to pay at class - the checkmark to pay later is kind of buried for the user. Also, some of the more advanced scheduling could be a little smoother, but overall it's very good.

Vendor response

Thanks for the review, Andrea! We'd like to think the 'pay later' option is as prominent as the online payment option when activated. You could maybe consider adding some more text to the offline payment instructions to make it clearer? We'd love to hear your feedback on the advanced scheduling too - we're always looking to optimise. Thanks for being such a committed Bookwhen customer! Here's to many more years of CPR training.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bookwhen Software Rocks

Reviewed 5 years ago

As a small non-profit ticketing software can be overly expensive for our organization. Bookwhen offers a great product that meets our needs at an affordable price. There customer service is fantastic, they are very helpful and we found them to be quite responsive. They continue to add new features each year which has given us additional functionality. Highly recommend this product!!!

Pros

Ease of using the product.

Cons

There needs to be an easier way to manage people that are on the wait list. Both in terms of viewing a list of all people on the wait list without having to scroll through all bookings and in terms of contacting them and booking them into a different time slot.

Vendor response

Hi Tanya, Thanks very much for your review :) Thanks for the feedback regarding the waiting list. The function works really well for the vast majority of our customers, but I can see how things would be a bit trickier in your case as you had around 40 appointment slots per day. You're welcome to get in touch as we'd love to make the waiting list process work even better for appointment set ups like yours! Thanks, Luke

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A awesome product. I have been using it for the past 2 years and never had a problem

Reviewed 4 years ago

Value for money. Easy to set up amd navigate.

Pros

Easy to follow. If i had ever had a problem i can access FAQ or contact support and support returns very quickly

Cons

I have nothong to criticize for this product. It is perfect for my bookings and is money for value. .

Vendor response

Thanks for your review Matthew. Glad to hear that you are happy with Bookwhen! We will continue to innovate and add new features so please do let us know if there is anything else you need.

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Excellent features, service and value for money

Reviewed 4 years ago
Pros

Great range of features and ease of use. Perfect for smaller and bigger enterprises. Fantastic customer service v

Cons

Public face could be more visual. When there are lots of classes I think visually it might be hard to select an option for users.

Vendor response

Thanks for the great review, Angie! In terms of the public side of Bookwhen, you can actually use HTML in your event descriptions to edit the text, or insert images and videos. Many of our businesses also use emoji's in the event titles to help visually differentiate different events on the schedule page. I hope that helps? Please follow up with support if you need any further advice :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Online Reservation System

Reviewed 2 years ago

Overall we love Book When. It is a great product at a solid price. I can't recommend them enough.

Pros

Man, we were so happy to find BookWhen.com. We had an immediate need to apply a software reservation system for a client and manage it for them. They were starting from scratch and didn't have anything in mind. We looked around are really loved BookWhen.com. The software is easy to use, the implementation for our first event took less than 30 minutes total, that is with us learning how it worked to getting the links online where our users could reserve tickets for our event. It integrated perfectly with Stripe payments which we were already using. Payments taken through it worked perfectly.

Cons

We can't find an easy way to take a deposit payment for an event and then have the user pay off the balance at a later date. The only way we have found to do this so far is to either create a "deposit event" and then a hidden pay your balance event, or we ask the user to make a payment through our standard gateway form. While not a huge issue it would be nice to have one payment and page where a user could see their event, along with any deposit(s) they had posted and the remaining balance.

Vendor response

Thank you for your feedback Joel! The deposit feature is something we'll be hopefully working on in the future so keep your eyes peeled :-) Jen

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Bookwhen: To Use or Not to Use?

Reviewed 4 years ago

Overall, I was disappointed with what Bookwhen had to offer. I only used it during a free trial period and quickly switched back to a program that had the features I liked.

Pros

Bookwhen is extremely easy to setup! This super user friendly platform can help you with group events such as, meetings or classes. Bookwhen also offers email reminders to help reduce the amount of "no shows."

Cons

Even with the most expensive package, Bookwhen does not have the ability to integrate with other apps that supply text reminders. While they do have some integration capabilities with payment processors and such, those capabilities are very limited. Bookwhen is also very limited on its personalization options.

Vendor response

Hi Melissa, thank you so much for taking the time to leave us a review. Your feedback around text reminders and customisation will help us prioritise what we focus on next year, and we hope to be able to address both of these needs. For what its worth, you can already customise your public booking page by adding a header image, changing the colour and adding a logo. All of our forms also accept Markdown, making it possible to edit text format, add in photos and many other HMTL elements. Thanks for trialling Bookwhen, hopefully we can win you back one day! If you think you'd benefit from a demo then please just give us a shout! Thanks, Jenny

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use and good customer service

Reviewed 2 years ago

Keep detailed track of my bookings.

Pros

Great price, as we are an NGO. I find it easy to use and to keep track of. I like the customisable functions.

Cons

The interface could be prettier. I'd love to be able to use my webpage as an interface instead.

Vendor response

Hi Jasmine, thank you so much for leaving us such a great and honest review :-) If you're not using our integrated iFrame on your website yet and are interested, just drop us a message on the live chat so we can talk you through it! - Jenny