Bookwhen Pricing

Bookwhen saves me so much time every single day!! It has completely taken away the headache from my booking procedures, it allows me to take prepayments, have class waiting lists, sends automatic reminders. All these things I personally used to do manually on pen and paper, through phone contact with each client. Now the bookings just roll in everyday with ease! It is tremendous value for money, in fact it’s the only bill I see coming in every month that brings a smile to my face, knowing it’s money well invested.

There are some minor technicalities that occasionally crop up but the customer service response is so efficient that it doesn’t bother me. They also seem to be improving functionality constantly so if they notice something not working to a great standard you can be sure they will improve it soon!

Thank you so much for this amazing review Claire! We really appreciate you taking the time and providing such useful insight into how Bookwhen has transformed the day to day of running your business. Here's to many more successful years of working together in the future :-) - Jenny

Man, we were so happy to find BookWhen.com. We had an immediate need to apply a software reservation system for a client and manage it for them. They were starting from scratch and didn't have anything in mind. We looked around are really loved BookWhen.com. The software is easy to use, the implementation for our first event took less than 30 minutes total, that is with us learning how it worked to getting the links online where our users could reserve tickets for our event. It integrated perfectly with Stripe payments which we were already using. Payments taken through it worked perfectly.

We can't find an easy way to take a deposit payment for an event and then have the user pay off the balance at a later date. The only way we have found to do this so far is to either create a "deposit event" and then a hidden pay your balance event, or we ask the user to make a payment through our standard gateway form. While not a huge issue it would be nice to have one payment and page where a user could see their event, along with any deposit(s) they had posted and the remaining balance.

Thank you for your feedback Joel! The deposit feature is something we'll be hopefully working on in the future so keep your eyes peeled :-) Jen

I like that the software and service charges a flat rate for transactions and not a percentage rate on ticket prices.

The user flow for admins is a little choppy, including the search functions and calendar views. I think there could be a more intuitive way for the layout of the the settings menus.

Thanks for your feedback on the system and glad to hear you appreciate the transparent, flat monthly fees :) Based on the consensus from most customers, we'd like to think the system is pretty intuitive already. However, we have actually spent the summer making the system even more intuitive for mobile/tablet users and consolidating some of the admin options into more sensible places. We hope you appreciate the updates and please give us a shout if you have any more suggestions on changes to the system :) Love from Bookwhen.

I like that Bookwhen is easy to use, allows for customization and is affordable.

We like just about everything about this software. The only thing we would change is allow for duplicate emails when registering guests.

Hi Kelly, Thanks for taking the time to provide a review. Glad to hear that you are happy with Bookwhen! Thanks also for your comment regarding allowing duplicate emails when registering guests, I have passed this on to our development team for consideration. Your feedback is invaluable to improving Bookwhen so please do let me know if you think of anything else you would like to see.

I absolutely adore this booking system. It is super easy to use and is great value for money. It is easy to set everything up and take payment online or cash payments. Groups of bookings is possible, continual bookings and course bookings are available.

I would like to be able to see past bookings for longer periods of time. Being able to see bookings from a month ago would be fantastic and a way of printing out the booking sheet with contact details of my clients would be great too. I don't know if this is already an option and I just haven't found it yet.

Hi Liz, Thanks very much for the love - much appreciated! I'm glad to say you can view bookings from the past and attendee sheets too - this has always been the case from day 1 with the system. You can consult our support library at support.bookwhen.com to find out more :) Thanks for using Bookwhen!

I like the ease of use for my side and the customers side as well. Also the charge for using the service is affordable.

Wish I could sell products on it. I would sell my artwork products. Once in awhile when a customer cancels a class it does not refund their money.

Hi Renee, Thank you for taking the time to provide a review, we really appreciate it! Glad to hear that Bookwhen works well for you and your customers. You can refund your customers through your payment gateway (Stripe, Paypal, Worldpay) but unfortunately we cannot push this through for you. However, I have noted your comments on this and your wish to sell products through Bookwhen (if the products you sell are similar you could set up a separate ticket for them, but this wouldn't work for unique items). We are continually innovating and looking for the next feature to add so let me know if there is anything else you need.

Lovely interface, helpful staff and good value for money

Exporting lists to excel etc is untidy so end up having to do copy and paste which is dull and time consuming, hard to search back for particular customers e.g. by name.

Hi Lucie, Thanks very much for your positive review :) To address your points: - We do have an attendee sheet function. I'm not sure if you're aware? This would save having to rely on booking exports from the system. - The homepage allows you to customise colour, header image, logo and add a title and text about your offering. You can also include business contact details in the footer. This...

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The class passes is a great system, enabling students to bulk buy then use up as they go. The discount codes are good. the schedule is so easy to link up to our website. I LOVE that students can easily see how many spaces are left on a course

The only thing I struggle with is the discount codes have to be either for tickets or class passes, I wish they could be used on either. It also doesn't have gift cards facility but actually this is fine because we use GiftUP, a separate app widget on our site to sell the cards, then as people buy them we add the generated code into Bookwhen as a discount code

A price that is affordable for my small freelance business, ease of use with some really great features such a several ticket types/earlybird options, multiple locations for classes/events, showing how many spaces are still available for each ticket type, very quick and helpful support. I also love that I can embed the calendar onto my website's 'What's On' page and clients book directly from there. Highly recommended! Thank you BookWhen!!!

Yet to find any to be honest! I finding it's offering me everything I was looking for in a booking system.

Hi Ruth, thank you so much for your kind words, it's really great to hear there's nothing you'd change about Bookwhen :-) If you do think of anything in the future, let us know! - Jenny

Setting up my Bookwhen account was very easy with step-by-step instructions to follow. I had researched many booking sites and just wanted something simple to book classes and some private training sessions and this was it. Its front end is clean and easy for clients to use. The backend is also pretty easy with a slight learning curve for a couple items but nothing inhibitive. Plus - and here's the...

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There are a couple places where I feel like the scheduling software could be more intuitive, but once you've figured out the way it's set up it's just a matter of remembering where to go for what.

Ease of use, excellent customer service and fantastic pricing.

There are minor limitations... eg it doesn't integrate with Mailchimp yet. But this is offset by the excellent customer service - willing to listen to suggestions, always respond quickly to confirm whether your idea is already on their list of things to look at etc...

Hi Claire, thank you so much for your wonderful review. We're really pleased you didn't go with the SMS idea and chose Bookwhen instead! :D We always welcome your suggestions and feedback and look forward to many more years of working together! - Jenny

The software is great and does exactly what you would expect from a booking system. It is extremely easy to navigate for both an administrator and from a users perspective. As well as the basic features you can also get the bells and whistles depending on your plan (at a more than reasonable price). We have managed to run our parents' evening event for a College in Central London at what quite frankly...

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No cons were added to this review

Thanks for the amazing review, Carl! I'm really happy we turned out to be a good solution for your parents evening. Looking forward to welcoming you onto the system for more of your needs at the college in September (we also handle course registration/inductions really well too). Thanks from the Bookwhen team :)

The ease of creating a booking process, which feels like its ours, is simple to use but gives us everything we need. It has made it significantly easier for me to manage training. The ability to create time bookable time slots within an event has been useful.

I think the pricing might be a little more nuanced. That said, I would have to acknowledge that Bookwhen were very accommodating when we came on board and did let us use functions at a reduced rate. It is a big jump to the next level if we want more functionality.

Not being very tech savvy, I find this system so easy to use. I run a small home-based business so it's great that Bookwhen is not and expensive to have. Excellent Customer Support. It has all the features that I need.

I would say that the TROLLEY symbol should be bigger or a CART function needs to be applied as when some customers want to make multiple bookings, they don't always notice the trolley symbol near the class and so they book and pay for each class seperately. This causes an inconvenience.

Hi Leonie, Thanks very much for this amazing review! Regarding the basket system, we've actually introduced a banner at the top of all booking pages with a live update on number of tickets and price, so I think this resolves the particular issue you raised :) It should be even clearer for your customers now! Thanks, Luke

It's simple but effective to use and saves me a whole heap of time with client bookings!

I'd like to see an option to have client notes on there, eg stiff low back etc

Easy to set up Easy to manage Saves time Good price Reply quickly to messages Simple Easy to adjust

Would like a membership option where clients can book 1 or 2 classes per week anywhere on the timetable and this currently isn't possible. Would like client profiles to enter info about current members and prospects. Link to MailChimp would be amazing.

Thanks for the review, Debbie! Memberships are something that's coming towards the end of the year :) In the meantime there are some really strong workarounds that we'd be happy to explain if you get in touch. We're also going to have an auto-upload to Mailchimp lists soon too, and it's all GDPR proof :) Thanks, Luke

It's a good price for what I get and it works well for my purposes generally. I like to use the voucher system but don't think I get the most out of it because I don't know how.

I really want to have reminders and waiting lists but will never need the extra bookings or admins so the package is limiting for my use. The landing page could look smarter and some of the print is too small or not obvious. eg voucher code and select number should be easier.

Hi Lisa, thank you so much for taking the time to provide valuable feedback. Please do reach out to us for any questions around vouchers - we would be very happy to help. - Jenny

The cost: I teach CPR as a hobby and net profit is only a few hundred a year. Bookwhen has been an excellent low cost option that meets my needs well. My customers can pay online if they want, they can see my scheduled classes and the details and locations for those classes.

Just minor things: There is a little bit of confusion when there is the option to pay at class - the checkmark to pay later is kind of buried for the user. Also, some of the more advanced scheduling could be a little smoother, but overall it's very good.

Thanks for the review, Andrea! We'd like to think the 'pay later' option is as prominent as the online payment option when activated. You could maybe consider adding some more text to the offline payment instructions to make it clearer? We'd love to hear your feedback on the advanced scheduling too - we're always looking to optimise. Thanks for being such a committed Bookwhen customer! Here's to many more years of CPR training.

Ease of using the product.

There needs to be an easier way to manage people that are on the wait list. Both in terms of viewing a list of all people on the wait list without having to scroll through all bookings and in terms of contacting them and booking them into a different time slot.

Hi Tanya, Thanks very much for your review :) Thanks for the feedback regarding the waiting list. The function works really well for the vast majority of our customers, but I can see how things would be a bit trickier in your case as you had around 40 appointment slots per day. You're welcome to get in touch as we'd love to make the waiting list process work even better for appointment set ups like yours! Thanks, Luke

Easy to follow. If i had ever had a problem i can access FAQ or contact support and support returns very quickly

I have nothong to criticize for this product. It is perfect for my bookings and is money for value. .

Thanks for your review Matthew. Glad to hear that you are happy with Bookwhen! We will continue to innovate and add new features so please do let us know if there is anything else you need.

Great range of features and ease of use. Perfect for smaller and bigger enterprises. Fantastic customer service v

Public face could be more visual. When there are lots of classes I think visually it might be hard to select an option for users.

Thanks for the great review, Angie! In terms of the public side of Bookwhen, you can actually use HTML in your event descriptions to edit the text, or insert images and videos. Many of our businesses also use emoji's in the event titles to help visually differentiate different events on the schedule page. I hope that helps? Please follow up with support if you need any further advice :)

Great price, as we are an NGO. I find it easy to use and to keep track of. I like the customisable functions.

The interface could be prettier. I'd love to be able to use my webpage as an interface instead.

Hi Jasmine, thank you so much for leaving us such a great and honest review :-) If you're not using our integrated iFrame on your website yet and are interested, just drop us a message on the live chat so we can talk you through it! - Jenny

I really like the fact that it can be sync with Google calendar to ensure that our bookings are incorporated with current schedules without any hiccups. The initial setup is very straightforward and I really appreciate the responsiveness and helpfulness of the support team.

I would say that having a wide range of features can be a little overwhelming for some users, especially for a company like us with just simple booking needs.

Cost effective Efficient Good customer care team

Hoping for an app in very near future Nothing negative to say really

Thank you for your amazing review Toni, we really appreciate you taking the time! - Jenny