Bookwhen Reviews - Page 3

It's a good price for what I get and it works well for my purposes generally. I like to use the voucher system but don't think I get the most out of it because I don't know how.

I really want to have reminders and waiting lists but will never need the extra bookings or admins so the package is limiting for my use. The landing page could look smarter and some of the print is too small or not obvious. eg voucher code and select number should be easier.

Hi Lisa, thank you so much for taking the time to provide valuable feedback. Please do reach out to us for any questions around vouchers - we would be very happy to help. - Jenny

The whole system is extremely easy to navigate and offers everything a fitness studio requires. Any questions and the fab support team get back to you asap and are all super friendly. I'd definitely recommend the software to anyone and I already have.

Integration was simple. I'm not a tech person at all but setting up the system was fairly easy and any questions were either in the brill FAQ section or was answered quickly by one of the excellent support agents

Bookwhen was the only booking software I found that was really tailored for running children's clubs and classes, not primarily an appointment booking system, which I didn't want. It is simple for my customers to use and although it has taken me a while to get all of my information on and work my way round the system (but then don't they all?) it does everything I need it to do. The help service is really good, offering help articles, live chat or on the phone. They are UK based and real quick to respond.

Just the time it took to work it all out, but all the other trials I did were the same, I don't think there is any quick fix!

Thanks for the love, Laura! Really happy to hear we're supporting your business. We agree - we've made lots of iterations to ensure we fit like a glove when it comes to Children's Activity businesses! Love from the Bookwhen team.

The cost: I teach CPR as a hobby and net profit is only a few hundred a year. Bookwhen has been an excellent low cost option that meets my needs well. My customers can pay online if they want, they can see my scheduled classes and the details and locations for those classes.

Just minor things: There is a little bit of confusion when there is the option to pay at class - the checkmark to pay later is kind of buried for the user. Also, some of the more advanced scheduling could be a little smoother, but overall it's very good.

Thanks for the review, Andrea! We'd like to think the 'pay later' option is as prominent as the online payment option when activated. You could maybe consider adding some more text to the offline payment instructions to make it clearer? We'd love to hear your feedback on the advanced scheduling too - we're always looking to optimise. Thanks for being such a committed Bookwhen customer! Here's to many more years of CPR training.

Customers can make their own purchases with ease. This has given me lots of free time as before they always had to contact me directly

I would like to be able to write comments on my registers

Bookwhen is very user friendly and an easy way for my customers to book their classes and walks. If I ever get stuck with anything the team at Bookwhen always respond quickly and are always so nice about everthing. Highly recommend I like that there is a button to return customers to our own website

Would be nice to know whether cancellations have been made by me or the customer and for what reason with an easy way of tracking.

Hi Joanne, thank you very very much for leaving a great review and mentioning our team in such a positive way :-) Your feedback about making it clear how the cancellation occurred has been passed on to the team for future development. Best, Jenny

Ease of using the product.

There needs to be an easier way to manage people that are on the wait list. Both in terms of viewing a list of all people on the wait list without having to scroll through all bookings and in terms of contacting them and booking them into a different time slot.

Hi Tanya, Thanks very much for your review :) Thanks for the feedback regarding the waiting list. The function works really well for the vast majority of our customers, but I can see how things would be a bit trickier in your case as you had around 40 appointment slots per day. You're welcome to get in touch as we'd love to make the waiting list process work even better for appointment set ups like yours! Thanks, Luke

I love how they have thought of everything I might need, and even included things that I didn't realise that I needed - like the waiting list with a time limit. I tried another booking site and it didn't have anything close to the functionality of Bookwhen. I soon learnt my way around and found it very easy to use and really could not be running my business without it now. It has taken away so much of my stress.

I haven't found anything yet that I don't like.

The automated system that enables customers to determine availabilty and book in themselves 24/7.

Would like to more easily amend booking infomration if there are changes e.g. to attendees. Also wouold like to be able to transfer payment if a booking is cancelled before a transfer is made. Also cannot currently transfer to booking of higher vale and pay the difference.

Good choice of Plans with reasonable costs. Easy to add , delete and amend booking pages Online help is very good

I have not found anything i don't like about bookwhen

Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface

Filtering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.

Thanks for taking the time to provide your feedback, James! We agree that a proper interface for filtering on events would be a good addition. However, we think the ability to use Markdown to create very customisable options/layouts for filtering is a good substitute in the meantime. We appreciate some of this can feel a bit advanced, so if our help articles aren't enough then we're always here to help you with the code! Thanks very much for using the system :) Cheers, Bookwhen

Simple to use for the clients and for me. I find adding classes or changes times easy to do. Email confirmation is fantastic, also easy option to cancel. The help I have been given by their team has been second to none. I always recommend Bookwhen when people ask about it.

When I started I had the waiting list option and someone on list would be contacted if a place became available. I cannot afford that any more as my business is very small and I don't earn enough to have that.

It's so great to hear how useful Bookwhen has been for your business, Rosemary! Thank you so much for taking the time to provide a review. Speak soon - Jenny

Flexible. Excellent support options and easy to use

As Admin we should be allowed to amend emails without contacting Bookwhen support

User friendly functions on both sides, customer and consumer. The calendar function, and POS is very transparent and easy to use.

None that I can think of. Since I've started using the system they've listened to user suggestions and update accordingly.

Hi Jason, It's been a pleasure having you as a long standing customer on the system. Thanks very much for your great review - it's really appreciated :) Luke

I find that this software is very easy to use, making it is easy for our staff to use - who may or may not be very computer literate. Overall it is simple, yet effective.

That I, as the administrator, can't change delegate's details e.g. incorrect email addresses - Bookwhen have to do this.

Thanks for such a great review, Tamsin! Its been great supporting you over the years. I'm very pleased to say we're launching an email fix function within the next week :)

Easy to follow. If i had ever had a problem i can access FAQ or contact support and support returns very quickly

I have nothong to criticize for this product. It is perfect for my bookings and is money for value. .

Thanks for your review Matthew. Glad to hear that you are happy with Bookwhen! We will continue to innovate and add new features so please do let us know if there is anything else you need.

I like the automation of the software. It saves me a lot of extra work, I can just concentrate on what I'm good at, delivering the classes and making my members sweat!

Takes a little time to get used to. I'm not the greatest with online stuff anyway so it took me a little while to get my head around some of the features but I suppose that's the same with learning anything new.

Thanks very much for the wonderful review, Craig! It's been great watching you scale with our unique franchise function, here's to many more locations launching in the near future :)

Great range of features and ease of use. Perfect for smaller and bigger enterprises. Fantastic customer service v

Public face could be more visual. When there are lots of classes I think visually it might be hard to select an option for users.

Thanks for the great review, Angie! In terms of the public side of Bookwhen, you can actually use HTML in your event descriptions to edit the text, or insert images and videos. Many of our businesses also use emoji's in the event titles to help visually differentiate different events on the schedule page. I hope that helps? Please follow up with support if you need any further advice :)

Easy and convenient and helping us to improve admin tasks such as class scheduling, member management.

We are currently changing things at Shanti but will get back to you with an answer to your question , we will need for clients to bok and pay for classes, courses and membership through the portal and connect with social media accounts.

It is easy and manageable for both me and the customers. It has transformed my business, booking and paying online for courses has removed the need for invoicing/purchase orders/supplier detail forms and payment chasing. fantastic!

No cons were added to this review

Thanks for the great review, Gina! Always happy to hear we've relieved someone of boring chores! Love from the Bookwhen team.

The software is easy to use and adaptable. The waiting list function is brilliant and the reminders sent before an event works well for us. The customer support response is excellent, we never have to wait very long before receiving a response which is always dealt with efficiently.

Bookwhen has worked very well for us so far so nothing to report in this section - all working brilliantly for us.

Wow - thanks for such an amazing review, Trish! Great to have you on board :)

It ease for me to set up and for my clients to use. I have had all positive feedback from using this system

I have nothing negative to say about this software

Great price, as we are an NGO. I find it easy to use and to keep track of. I like the customisable functions.

The interface could be prettier. I'd love to be able to use my webpage as an interface instead.

Hi Jasmine, thank you so much for leaving us such a great and honest review :-) If you're not using our integrated iFrame on your website yet and are interested, just drop us a message on the live chat so we can talk you through it! - Jenny