Bookwhen Reviews - Page 4

Easy to use both for my company and for my users, customer service is brilliant.

If I want to to run a pre-recorded class is has to be listed under a specific day so I have had to list these on a Sunday. It would be great to have a pre-recorded facility which means it doesn't have to fall on a certain day.

This software meets my needs perfectly. As a small business wanting to take bookings with prepayment it is ideal. I love the class pass feature, discount code options and that payments are taken through stripe. The customer service and support has always being outstanding- this was so important when I was setting up and had lots of questions.

I can't think of anything particularly that I don't like.

Hi Vikki, thank you very very much for leaving such a lovely review. It's always great to hear our customers are making full use of our features and support team ! - Jenny

The ease of use. I was able to schedule multiple events in minutes and save time in comparison to other booking services. The customer support via live chat is amazing and gives you a chance to ask any questions to help you make the most of Book When. The updates on support information are brilliant and it is clear that the customer service team listen to issues raised in order to provide a clearer guidance for future usage. I am very impressed with the software.

I have yet to find any thing negative to say about the software. I suppose it would be nice to customise my booking site slightly more but it is not necessary.

Hi Laura, so happy to hear Bookwhen has saved you so much time :) Please get in touch if you need any advice on customising your booking page. All of our forms accept 'Markdown' so it's really easy to adapt colours, font, formatting and add in photos to event descriptions! Thanks for using Bookwhen.

It's so easy to use. It does what it says on the tin and if you ever need help support is readily available and very responsive. Customers love being able to book and pay in one place and we can maintain our branding on our booking page too.

No cons were added to this review

Thanks for the great review, Rebecca! Here's to many more years of Little-fit and Bookwhen :)

It offers everything you need and the support is quick and excellent

Sometimes it can be tricky to use but the support is amazing

I really like the fact that it can be sync with Google calendar to ensure that our bookings are incorporated with current schedules without any hiccups. The initial setup is very straightforward and I really appreciate the responsiveness and helpfulness of the support team.

I would say that having a wide range of features can be a little overwhelming for some users, especially for a company like us with just simple booking needs.

It is so easy and straightforward to use.

None.

Glad to have you onboard Jackie! Happy booking - Jen

Cost effective Efficient Good customer care team

Hoping for an app in very near future Nothing negative to say really

Thank you for your amazing review Toni, we really appreciate you taking the time! - Jenny

I like it that is free and quite easy to use, we have been using it for some time and feed back is good! i like the recursive dates too!

users find it challenging to cancel bookings and they have to explore deep to find it

Thank you Louis! It's really valuable to hear what does and doesn't work for you, and it will feed straight into our product development. - Jenny

Ease of use and support when setting up.Quick response of support team to Amy queries

Nothing! So far I’ve been able to ask the team and find a solution to any queries I’ve had

Ease of use Flexible Addition of new options Cost

Hard to think of any.

Thanks, Jonathan! Good to see you're still going strong with bookwhen after so many years - here's to many more successful workshops!

This software is brilliant! The fact is generates zoom links for me, i can use pre-recorded material also, the class pass option for my clients, makes it all very convient to use.

The biggest problem was getting my clients accustomed to it!

Easu of use, ability to embed

Nothing really

Thanks for the review, Johan! Great to hear that Bookwhen is working well within your current website too! Thanks, Bookwhen.

Once set up, it is very quick and easy to use.

I do not understand the analytics side. It could be a little more user friendly for absolute beginners.

Integrated seamlessly into a Squarespace website I built. Looks very slick and scrolls with the page.

As. user it has 2 main flaws. 1. bookings for online events, when you add the event to your calendar, there's no link. You need to go to your email to link to the event online. 2. when you cancel an event it can be a bit of a maze to actually find your booking and cancel it. It's not at all obvious. I know my client has had lots of complaints about people not being able to cancel her classes.

One feature I have found nowhere else: the ability to book multiple sessions in one transaction which allows me to offer flexible booking. All other systems I've found require my users to check out each session individually.

I can see little tweaks that might improve front end usability (allowing front end users to search tickets) and some extra features that I think would compliment/improve functionality (membership & subscription options) but am happy to see that many of these points are earmarked for development.

Thanks for the review, Odile! Yes, we're really proud of our 'basket' booking checkout. It makes it really easy to sell pick and mix tickets and offers. You're right on the money with your feedback - we're launching memberships/subscriptions in late Spring! Great to have you on board :)

This software has everything we require to set up a booking system for our customers. I have been really impressed with how easy it is to use and also how responsive the customer care have been if I have got stuck with anything. The cost too is so reasonable.

The only thing I liked least was the fact that paypal did not allow our customers to use their cards, however as the customer support team explained this is a common issue with paypal and they advised an alternative banking system to use which we shall be looking into.

Bookwhen is extremely easy to setup! This super user friendly platform can help you with group events such as, meetings or classes. Bookwhen also offers email reminders to help reduce the amount of "no shows."

Even with the most expensive package, Bookwhen does not have the ability to integrate with other apps that supply text reminders. While they do have some integration capabilities with payment processors and such, those capabilities are very limited. Bookwhen is also very limited on its personalization options.

Hi Melissa, thank you so much for taking the time to leave us a review. Your feedback around text reminders and customisation will help us prioritise what we focus on next year, and we hope to be able to address both of these needs. For what its worth, you can already customise your public booking page by adding a header image, changing the colour and adding a logo. All of our forms also accept Markdown, making it possible to edit text format, add in photos and many other HMTL elements. Thanks for trialling Bookwhen, hopefully we can win you back one day! If you think you'd benefit from a demo then please just give us a shout! Thanks, Jenny

Covers all my booking needs, well thought out, flexible & reliable. I only receive good feedback on the booking process.

I started using this software about 8 months ago and honestly there isn't much it can't do with the service nor that the friendly service desk can't help with

Thanks for such an amazing review, Clinton! We really respect your opinion as a CTO so this is amazing to hear :) Thanks for all of your great feedback so far - it's really appreciated!

This is one of the most intuitive pieces of software I have ever used and it is very simple to get going. I had a few questions and these were answered promptly, clearly and with a no nonsense approach. This product saves me about 2 hours of admin time every week and I am recommending it to all my friends and acquaintances who organise similar regular and one off workshops

Some confusion among my users as to whether thy needed a password or not

Hi Janina, thank you so much for your review! It's great to hear how easy you find Bookwhen to set up and use! Saving you time is our main goal :-) In regards to your bookers being confused as to whether they need a password or not, this is something we are working on improving. As you know, they do not need an account or password to make a booking. Best wishes - Jenny

The ease of setting up events. Links to payment options. Help pages offered every step of the way. Option to transfer tickets. Range of payment plans to suit your business.

If someone gets stuck at the checkout for whatever reason. You can see that they've tried to book on but it hasn't worked, that's a bit frustrating from my point of view as I want them to be successful with booking.

Hi Justine, what a great review! Thank you so much, we really appreciate you taking the time and love hearing how easy you find Bookwhen is to use. - Jenny

Fairly easy to use, some options could be easier for the administrator to find but all in all worth every penny as taken away the need for Facebook group! And it’s hassle free. Retailer payments coming in - no cash to mess with .. for a busy person This has been a GOd send really .. Very very helpful staff.. [SENSITIVE CONTENT] has been brilliant from start to now

Information needing adjustments etc can be tricky to find on phone (iOS) flicking through pages to find where it is I need to be to change. As a lot of the viewing is in member format rather than administrator .. would be helpful to have different screen options knowing you are the admin rather than linking to the customer view ..

Once you set up the training/event, it takes care of things for you, it emails reminders, manages waiting list. I cuts the administration time managing these events down considerably

I would like to be able to copy a full event, as sometimes there are minor changes to a recurrence of the event. Or even be able to save templates for repeated events/training.

Hi Louise, Thanks very much for your feedback! Just to let you know - we've had a 'duplicate' function on the system for a long time, so it's really easy to copy old events and create templates. Just get in touch with us if you need more details on that :) Thanks, Luke