Bookwhen Reviews - Page 5

Easy integration into a website build, and the look of the system is professional. The support team are also really helpful and even though it takes a long time to set up it does what it says on the tin.

The flexibility an administrator has to change sessions with dates and times is very limited and when you need to change descriptions of play sessions, you have to be extremely careful about which ones the system changes when you make a change

Thanks for the review, Ashleigh! Glad to hear the integration was straight forward for you. Thanks for the feedback too - it's really easy to change details of an event, but we are adding in enhancements soon to make it easy for the change to happen as an exception within a recurring schedule of events. Thanks for using Bookwhen!

Simple to use and loads of features

No cons were added to this review

Thanks for the positive review, Chris! It's great to be able to support you. If your requirements get more demanding and you need to take payments online, then we offer 20% off all subscriptions for charities :) Thanks, the Bookwhen team.

Pretty much easy to use and set up , and can personalise so looks less off of the shelf

clients are a little confused on the passes button , as it looks like there is only one pass available

Easy to set up and any issues I had were addressed quickly and well by the Bookwhen team who are friendly, efficient and professional

There are really no negative comments that I can make regarding the system or the customer service team. It's all been good

I wanted to create a website so that clients could book and pay in advance of my classes. The costs of creating one from scratch were mounting, a friend suggested bookwhen and this proved a much cheaper and easier way of bringing my yoga business online.

The only negative is that it doesn't look as 'sexy' as wanted it to. It is a little boring in it's over all look. But it does the job and does it well.

Super easy to use for technophobes! Customer service is super quick and friendly

I can’t move people into classes from the waiting list

I love the fact that you can add future dates for classes at the same venues, without needing to set it up each time. Really easy to cancel bookings or transfer places if you need to. A really clear user interface and easy to switch between public view and admin view!

I honestly can't think of any downsides from me! The only minor point I can think of is that it'd be great to be able to have the 'send reminders' option I the basic package too, as I just don't run enough classes to warrant paying for more, but I appreciate something has to give

Thanks very much for the love, Claire! Always great to hear how happy people are with the system :) Cheers, the Bookwhen team.

I decided to use this software after another trainer recommended it to me. It's worked very well for me when I've needed it and would recommend it to any trainer doing online classes.

I've had no problems using this software and nothing obvious that needs improved

Easy to use, great customer support, affordable.

An option where people can confirm their email address when booking would be great. Also, a "book" button etc when choosing a class/product would be great. Some people dont realise how to book.

It's easy to use, navigate and adapt to your business and needs. The customer service is responsive, swift and efficient and it just makes bookings, ticketing and scheduling so much easier.

The cost is still quite high for a monthly service especially for a small sole trader business like myself, a scale of payment options would be great whereby individuals, start ups and small scale businesses could pay a lower rate than bigger businesses - anything to keep costs low would be welcome. Loyalty and referral discounts too

Great software , everything you need for booking in , follow up , emails and more

Takes you a while to get use to setting up events and can be fiddly But once you’ve got it very good

Capping certain number of attendees for an event is the best feature so far. Alongside unique attendees is definitely another best feature we require. Customizing public pages is worth the mention as well.

Everything works perfect except its UI feels like it could definitely use a complete design overhaul.

Hi Keshav, thank you so much for your review! Saving you time and easy bookings is what we're here for, and your feedback about our UI is very valuable. - Jenny

Being a charity we wanted a solution to aid our volunteers to book their training requirements. Bookwhen has offered a simple to set up and use solution, it has also meant we have reduced workloads of other volunteers by having a one stop centralised booking system

So far only found a couple of small minor improvements that I would like to see however the benefits far outway any cons. I am also sure that once submitted the company will look to incorporate into future versions

Thanks for the great review, Steven! Hopefully one day Bookwhen can get their booking systems Scout badge :)

As a small not for profit group, we needed something fast, easy, with good support. Bingo! - bookwhen is all of this. Its easy to get started and to maintain, as the system is very intuitive.

No cons were added to this review

Thanks for the review, Mary - great to have you on board!

Easy to use for my business and easy for my customers to book a class with me.

Probably only the options for a header and positioning of logos etc. it would be great to have more editing functions on the header and logo options

Hi Sheryle, thanks so much for taking the time and giving us a lovely review. We are always looking into making improvements, and more options when customising your public page is certainly one of those areas! - Jenny

The software was easy to set up and use ( even for not technical persons like me) It looks super professional and gave our events a quality feel. [SENSITIVE CONTENT HIDDEN] who helped us through the whole process was fantastic!

There are a few things we would have liked to do with the software for set up and changing events, but for the value of the product it does almost everything we need!

I love how easy it is to create new recurring events

I found rescheduling recurring events a little tricky but I got there in the end

Students can book, pay, and receive Zoom link

sometimes in schedule people don't realise they have to scroll down for more options

Easy to use and set up - good value with great service.

Wish I could click a button to add photos. I know there is a way to do it but I never took the time to work out how.

Thanks for the wonderful review, Debra! It's pretty easy to add in photos to event descriptions, and you can host an unlimited number of photos on your Bookwhen account too :) For the time being it requires some very simple 'Markdown' coding, but in the future we will be introducing an interface to make this event easier. Thanks for using Bookwhen!

I recently started art classes and this software was game-changing. You just have to create your event and send the link to whoever wants to register. You don't have to worry about forgetting someone's email or having the class overcrowded or try to remember who paid and who didn't. Bookwhen has every feature you might need. It's extremely easy to use and even easier for the clients to book.

Although I'm not using the payment feature yet, I wish there were more payment options.

Easy to use (on the whole with a few areas for improvement), well priced and good functionality for a small business.

The block booking options are decent but have room for improvement as a little clunky and the design feels a little dated.

Hi Juliana, Thanks very much for the review :) Great to have some feedback on the system. I know we've released quite a few new features in terms of class passes since you wrote this review so I'm confident these issues are resolved for you now. I also know from our conversations over support that things are working well for you too :) Thanks for being a Bookwhen customer!

I think its great being able to add multiple ticket types to an event. The process for setting up a new event is explained very clearly. I have had great feedback from customers since we upgraded

No cons were added to this review

Great to hear about the positive feedback from your customers on the system :) It's nice that our multiple schedule pages are helping you take bookings for different aspects/faces of your business too. Good to have you on board - love from the Bookwhen team

relatively easy to set up and its integration with other third party software such as Zoom

maybe too much information displayed to the end user can cause some confusion. May be away to have universal settings for each class entry that can be accessed and changed. This may be available I just did not find it, as I am a relatively new user.

Thank you for your feedback Christopher, we'll be sure to consider this on for future developments - Jen