I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.
Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.
If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well.
Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster.
We are in process of integration an ERP system with the bpm'online system with help of Partner of bpm'online so that no data was lost or missed out.
Didn't provide a modular pricing that we can adjust according to what we needs. Design features in marketing is limited.