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Brushfire

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The go-to ticketing and registration platform.

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Brushfire Features

Features Summary

Functionality

4.4

/5

143

Total features

96

8 categories

Brushfire features

API
Access Controls/Permissions
Alerts/Notifications
Application Development
Attendee Management
Attendee Tracking
Audience Analytics
Audience Engagement

Common features of Hybrid Events software

Attendee Management
Attendee Profiles
Attendee Tracking
Audience Analytics
Audience Engagement
Badge Management
Breakout Rooms
Customizable Branding

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

143

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

96

Unique features

  • Customizable Reports

  • Season Tickets

  • Onsite Registration

  • Digital Signage

Functionality

4.5

/5

5K

Price starts from

0

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Total Features

57

Features in Common

51

Unique features

  • Attendance Management

  • CRM

  • Credit Card Processing

  • Social Media Integration

Functionality

4.7

/5

2K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

95

Features in Common

74

Unique features

  • Self Service Portal

  • Breakout Rooms

  • Visitor Registration

  • Feedback Management

Common Brushfire comparisons

Reviewers who mentioned features said:

MR
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Margarita R.

Religious Institutions, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brushfire

Reviewed 2 years ago

Brushfire delivers speedy, world class customer service. If there is anything I am unfamiliar with, the representatives are always so helpful and quick to respond. I have graduated from a beginner user to intermediate pretty quickly with the guidance of their team. This is my 3rd year using this program for our 1000+ person event and [SENSITIVE CONTENT] has been one of the main CSR's that has supported my many questions over the years. [SENSITIVE CONTENT] and the rest of his colleagues will guide you every step of the way with much professionalism and joy!

Pros

I appreciate the ease and convenience for the attendees and as the administrator for our program. I love the ability to create custom reports which allows us to send information to all the different departments.

Cons

I can't think of anything to comment on at this time as we love everything about Brushfire.

Vendor response

Margarita, thank you so much for your thoughtful feedback. We're so pleased that you and your attendees are enjoying the ease and convenience of the platform!

jb
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juliette b.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Next level platform!

Reviewed 5 years ago

Setting up an account on Brushfire is a life saver. Initially, I had problems with keeping all of my data organized, sending out emails and keeping track of registrants. However, through the help with my amazing customer agent, I was able to accomplish a successful set up with a professional and organized site. He even made me aware of options that I was not even aware of. I would say that the customer service was my highlight, as I felt that he was directly with my team. He literally set up calls with me until everything was working smoothly and to my complete liking. He was the most patient person I've worked with that wasn't directly tied to my ministry. He truly took on the care of ensuring a thorough set up as if it was his own. I truly value my whole experience!

Pros

I like the organization & variety of it all. It's not just a template site, but you can make it customized in how you want it with ease. I like the daily notification of sign-ups, automatic welcome email, and all the back end details that the software provides. Also, when registrants sign up, they can login back in and track their payments and amount owed.

Cons

It's very overwhelming because there are a lot of moving parts & options I didn't know about because it's very complex. However, that is solved by customer service call.

LB
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Lindsey B.

Religious Institutions, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Working with Brushfire has been a great experience! I love the product and the team behind it.

Reviewed 7 years ago

Better registration experience for our customers and organization for our team!

Pros

I love the reporting module! It is very user-friendly compared to some other reporting software that I have used. I also appreciate the ability to customize event set up for the needs of our organization. I think we do some wild things sometimes that Brushfire handles well and I have even had cases where the team changed the software to function better for our needs. Brushfire has LOTS features and helpful tools! Sometimes I feel as though we have just scratched the surface.

Cons

The many features Brushfire offers came with quite a learning curve for me (BUT, BF team is always quick to help me out!). It took me about 6 months to feel like a savvy admin. That being said though, I feel as though our organization does some intense things with ticketing that may add an element of complexity. :)

JK
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Jonathan K.

Nonprofit Organization Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I absolutely love Brushfire. The system is super easy to use and understand.

Reviewed 7 years ago

I have benefitted by reducing the time it takes for me to accomplish my tasks and updating registration information. I also save so much time with the reporting system.

Pros

I love the flexibility and all the options for setting up attendee registrations and event data. It makes things so easy.

Cons

The promo code system is a little bit constraining. I would like to be able to set a number to limit code uses. currently the date option to limit codes is good for most situations but this would be the main thing I would like fixed.

HE
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Hannah E.

Events Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Brushfire. They feel like family.

Reviewed 7 years ago
Pros

Customer service and adaptability are my favorite things about this software. Thank you for all you do to customize it.

Cons

Pulling reports feels confusing and hard. We had a hard time figuring out how many tickets were meal tickets versus tickets. Also, when I need data it's just hard to know which report presents it best. However, I'm not sure there is a better way. I just think it's sort of the way of the data reporting world.

LB
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Laura B.

Religious Institutions, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Saved us where other software lacked

Reviewed 3 years ago
Pros

My department went to this software when we found our new software lacking in the area of ticket registration. I have been very pleased with Brushfire as it has saved us in this area and surprised us! The options for the different ways to interpret the data have become very useful. Being able to take that data, extract it, and analyze it has helped us better understand our advertising campaigns, purchasing history, seat breakdown. The ability to create the details we want included (yes/no questions) and shift things around when changes happen, has been extremely helpful in collecting what we need to collect and fix human errors. All in all, a VERY good software.

Cons

The many data points and ways to interpret the data can be a bit overwhelming. While this is awesome, the sheer magnitude of the different options can come off as a big bite to chew (all this to say, it is learnable and the data interpretations are extremely helpful when following trends, gathering numbers, etc.).

KM
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Kim M.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brushfire has made all my event management needs extremely simple!

Reviewed 7 years ago

Increased ticket sales and excellent event management capabilities.

Pros

The Brushfire support team is extremely helpful and quick to respond. It has also helped increase ticket sales and is very easy to use. Very reasonably priced for the services offered.

Cons

No cons were added to this review

SP
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Steve P.

Religious Institutions, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feature Rich and Powerful

Reviewed 4 years ago

Our online event registrations and ticket sales have greatly increased since using Brushfire. The "customers" tell us how easy it is to use.

Pros

This system presents a beautiful UI for people registering/purchasing tickets. Free events are free to use. We only pay if we are charging for an event. The features are extremely rich. Easily upsell related merchandise or other events. Customer service is 5 star. Don't have time to set up an event or have an event with advanced needs? No problem. Send the information to customer service, and they will set up the event for you. It has an robust API that integrates well with our Church Management System.

Cons

Because it is so robust and powerful, setting up an event is not the easiest task. This is where the 5 star customer service makes up for it. They will set up any event for you.

Vendor response

Thank you, Steve! Stay tuned for a new setup process coming next quarter!

FP
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Fred P.

Events Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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These folks are AMAZING!!!

Reviewed 2 years ago

Top notch! Our last ticket platform went bankrupt robbing us of nearly $10,000. We were so discouraged but we now regret not starting with Brushfire. A great company!!

Pros

From the onboarding demonstration with [SENSITIVE CONTENT] to the frequent contact with Brushfire's customer service reps [SENSITIVE CONTENT] were AWESOME! Customer service of this caliber is so uncommon these days. Brushfire sets a new standard for customer service!!

Cons

Nothing yet. Buying group tickets is a bit confusing but customer service reps were able to help us get through it.

RL
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Ruth L.

Fine Art, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, does everything we need to manage our theatre events

Reviewed 5 years ago
Pros

I am the parent volunteer running the box office for our high school's School of the Arts. We produce events large and small. It is easy to set up events, promotional codes, ticket types -- everything we need. Reporting is great. Most importantly, the support provided by the BF team is absolutely excellent. If I send a question in, they respond promptly! I'm an IT professional for my "day job" -- I wish all of my vendors worked like Brushfire does!

Cons

It took a bit to learn all of the functionality, but even that was made easy by the excellent online help.

KN
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Kristin N.

Religious Institutions, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product!

Reviewed a year ago

I have used Brushfire since 2021 and have never had an issue with the product. From set up to execution and even customer interface, Brushfire is an excellent value when it comes to event management software!

Pros

Brushfire's team of customer service representatives are so helpful and responsive. They help my team with ticketing and event registration. They have even helped with virtual attendance!

Cons

I would like more reporting options and to be able to pull certain groups with "if/thens" to email and contact for promo.

Vendor response

Kristin, we're so pleased that our customer support team was able to help! Thank you so much for the feedback regarding reporting. We'll definitely take a look at this, as we're continually innovating.

CO
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Cristy O.

Religious Institutions, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great support and streamlined processes

Reviewed 7 years ago

Streamlined registration process, easy access to information.

Pros

The program is easily adaptable and very user friendly, they really have thought of everything! The support team were very accessible and prompt with replies.

Cons

Having to use a payment gateway, it is an added cost and another step in the reconciliation process.

MH
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Mikel H.

Religious Institutions, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Absolutely Incredible.

Reviewed 4 years ago

My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!

Pros

I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.

Cons

I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!

Vendor response

Mikel, thanks for the kind words! We're releasing an update to the app soon and looking to take it even further in 2020!

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Benjamin F.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A powerful multi use Registration Platform

Reviewed 7 months ago

Fantastic would highly recommend this product.

Pros

Brushfire is an outstanding multi-use ticketing platform perfect for all sized events and loaded with great reporting, registration, and check in tools. Its very easy to use compared to other platforms on the market and gives you multiple personalisation tools in the ticketing space to make your event run smoothy. I would highly recommend this platform and the customer service and support is better then the majority of software companies on the market.

Cons

Lack of triggers to automate email communication or customised forms to collect additional information (and only additional information) post registration.

Vendor response

Benjamin, Thank you so much for taking the time to share your thoughts! Your feedback is greatly appreciated and we're delighted to hear that you've had a positive experience utilizing Brushfire for your events!

KQ
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Kim Q.

Religious Institutions, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Event Management Tool

Reviewed 2 years ago

Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.

Pros

Honestly the Customer Support.... if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me. They also were the front line response team to most of our guests answering as many questions as they could on our behalf. This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions!

Cons

A lot of the locations of features are not intuitive. For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out!

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Daniel O.

Events Services, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So robust, yet so easy to use!

Reviewed 3 years ago

Amazing! We'll be using them again and again - and recommending them to others!

Pros

Ease of setting up new events, repeat events, and then sharing information with team members and collaborators - whether through users or automatic reports. In addition, the Support team is incredible, from simple changes to elaborate custom needs, they have been so helpful all along the way. The ability to hide/show what we need to for different attendee types is amazing. Also, love the integration between the in-person event registration and the online livestream event portal.

Cons

There are areas that are fairly locked in due trying to accomodate as many people as possible - for example, it'd be nice to be able to design our own e-ticket (rather than work through them). We've gotten it setup for our multi-day Homecoming event, but it's a little clunky. It is much better at single events/tickets, rather than multiple days with lots of varied events.

PC
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Patti C.

Entertainment, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best ticketing service available

Reviewed 7 years ago

Easy monitoring of entire system. This is especially important when using volunteers to take in money. It is web based and can be used or monitored from any computer or phone and offers multiple payment and delivery options. You can "see" which agents have placed orders. I also like the availability the patrons have to email me directly if there is a problem. The map and directions are also helpful.

Pros

I can monitor orders, agents and release seats from ANYWHERE at ANY TIME, including opening the balcony seating from my phone 200 miles away during a homecoming football event. It is flexible to include seating choices, dinners and other add-ons, and promotional codes. It is easy to create revenue reports and monitor volunteer agents who handle money. We scan tickets at the door from tickets, e-tickets, and smart phones. It also has e-Blast capabilities to communicate with patrons.

Cons

It doesn't automatically show orders as fulfilled when you print. You have to mark the will call orders as you print. It shows all events when creating reports...which for me is WAY too many. It has a function to uncheck all events but I'd like a function to hide anything that's not in my current season.

LM
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Lori M.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brushfire Software

Reviewed 5 years ago
Pros

We use Brushfire for ticketing for a number of events every year. The software is easy to set up and use. The fees are more reasonable than some other options that we looked at. It's very customizable to different events, different venues and different prices or add-on's within an event. We have utilized the coupon codes for special offers and I the reports are helpful for tracking income, attendees and for making settlement on shows that are based on doors sales or percentages of door sales. We also use the Brushfire app to "check in" people to an event, using mobile phones or ipads.

Cons

It would be helpful for the email confirmations you receive to include the event name along with the event number.

AR
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Verified reviewer

Higher Education, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We use this for payments of special event tickets and ongoing donations & student deposits

Reviewed 6 years ago

Flexible registrations and ease of reports. Ease of refunds.

Pros

Very versatile - ticket registrations, payments, easy to refund, downloads into excel. Love the ease of reporting & use.

Cons

Only one email can be set up to receive the alerts & immediate payments for each event. This isn't a big concern for myself but we have so many different departments using the software it is more complex for us because there are so many users. Love it though. Anyone can log in and find their own reports so this isn't a major con.

CL
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Christina L.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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We love Brushfire's customer service, and report features, interface isn't the easiest for customers

Reviewed 7 years ago

We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year.

Pros

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Cons

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

LG
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Liv G.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Next level features and service!

Reviewed 7 years ago
Pros

Brushfire took what was many complex processes for our team and were able to simplify them into an admin/user-friendly and flexible setup. We are able to adjust and manipulate events and data as required and the web-based nature of this software makes it accessible anywhere (including your phone!). The Brushfire team are outstanding in their commitment to our organisation winning and moving forward at every stage of the process and provide continual support especially when implementing new features or developing function areas.

Cons

No cons were added to this review

RK
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Rachel K.

Religious Institutions, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brushfire has been such an incredible company to work with for all of our events!

Reviewed 7 years ago

It is very helpful for us with all of the different events that we do! The call center is SO helpful and the team is so helpful and amazing to work with :)

Pros

We are able to customize all of our events in a way that best suit us! We have had many different types of events with different seating maps and locations and Brushfire has been such a big help as we explore new and better ways to plan for our events!

Cons

There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.

VS
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Valerie S.

Higher Education, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brushfire has all of the qualities of a great software!

Reviewed 7 years ago

Offering more options to our customers with making online purchases. Also the ease of reporting for accounting purposes is excellent.

Pros

Great reports for our staff to give updates and great accounting reports! Customer Service has a fast response time! Brushfire is easy to use and to make changes.

Cons

Some visual designs for our customers are a little cumbersome - maybe less "clean" and simple than we would like, but overall very functional.

NH
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Natalie H.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Support is a great quality!

Reviewed 7 years ago

Keeping track of attendees and campers and able to reports very quickly

Pros

We have had some very complicated events and they have walked me through each event with ease. Pulling reports is easy. Re-creating recurring events is great.

Cons

Attaching documents to emails would be a nice feature. I know that we can do a link to a document but some things would be nice as an attachment.

SM
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Starla M.

Religious Institutions, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brushfire is THE answer to your ticket management needs.

Reviewed 4 years ago

The customer service is absolutely amazing. When emailing questions, response time is almost immediate and if you need to chat in person, that is an easy process as well.

Pros

Ease of use, exceptional support, and quick response time.

Cons

For choosing seats at banquet-style round tables, we were not able to use Brushfire because you could not choose a seat AT the table. You had to go to a different screen and choose a seat--with all the seats in a row. We would LOVE to see this feature added so that we can use Brushfire for all our needs.