Brushfire Features

Brushfire

Your platform to create the digital connection

4.73/5 (113 reviews)

Brushfire Feature Summary

  • Access codes
  • Activity management
  • Activity tracking
  • Assigned/reserved seating
  • Attendee assignment management
  • Attendee communication
  • Background checks
  • Box office management
  • Branded event page
  • Conditional registration forms
  • Customizable tickets
  • Customized thermal tickets
  • Data visualization
  • Demographic information collection
  • Drag-and-drop interface
  • Electronic payment processing
  • Email marketing tool integration
  • Event ticketing
  • General admission
  • Groups management
  • In-depth interviews
  • Individual seat management
  • Intensive reporting tool
  • Kiosk ticketing
  • Media library
  • Mobile ticketing
  • Multiple delivery methods
  • Onsite ticketing
  • Overall capacity management
  • PCI compliant
  • Payment gateway integration
  • Print-at-home tickets
  • Promotion codes
  • REST HTTP API
  • Season tickets
  • Seating layout management
  • Social sharing & analytics
  • Ticket printer & scanner rentals
  • Ticket scanning
  • User management
  • VIP & discount tickets
  • WiFi hotspot rental
  • iOS & Android check-in app

Competitor Feature Comparison

API
Activity Management
Activity Tracking
Administrative Reporting
Application Integration
Assignment Management
Attendance Management
Background Screening
Barcode Scanning
Chat
Communication Management
Content Library
Customizable Branding
Data Visualization
Discount Management
Drag & Drop Interface
Electronic Payments
Email Integration
Email Marketing Management
Event Management
Event Ticketing
Forms Management
PCI DSS Compliance
Presentation Streaming
Promotions Management
Registration Management
Reporting & Statistics
Support Ticket Management
Third Party Integration
User Management
Video Streaming
Web Traffic Reporting
Learn moreCompare App
API
Activity Management
Activity Tracking
Administrative Reporting
Application Integration
Assignment Management
Attendance Management
Background Screening
Barcode Scanning
Chat
Communication Management
Content Library
Customizable Branding
Data Visualization
Discount Management
Drag & Drop Interface
Electronic Payments
Email Integration
Email Marketing Management
Event Management
Event Ticketing
Forms Management
PCI DSS Compliance
Presentation Streaming
Promotions Management
Registration Management
Reporting & Statistics
Support Ticket Management
Third Party Integration
User Management
Video Streaming
Web Traffic Reporting
Visit WebsiteCompare App
API
Activity Management
Activity Tracking
Administrative Reporting
Application Integration
Assignment Management
Attendance Management
Background Screening
Barcode Scanning
Chat
Communication Management
Content Library
Customizable Branding
Data Visualization
Discount Management
Drag & Drop Interface
Electronic Payments
Email Integration
Email Marketing Management
Event Management
Event Ticketing
Forms Management
PCI DSS Compliance
Presentation Streaming
Promotions Management
Registration Management
Reporting & Statistics
Support Ticket Management
Third Party Integration
User Management
Video Streaming
Web Traffic Reporting
Visit WebsiteCompare App

Mobile apps

iOS App


20 reviews

Requires iOS 9.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5 reviews

Brushfire Feature Reviews

25 reviewers had the following to say about Brushfire's features:

Jessica Brady

Customer service IT are so quick and helpful. The front end interface is simple yet effective

2017-05-25

Speeds up check in process, makes data input more effective and streamlined

Pros

Scanning function for front end and sales Flexibility to add questions and gather information desired. Customer service is fast and very helpful

Cons

Limited integration into F1 and prior to updates caused issues on database end. Integrating payment function with registration is a struggle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine Cape

Very helpful in navigating our specific needs for an event.

2017-05-16

It's nice to have all the information in one spot and where we can email those who have registered.

Pros

I like that is has capabilities beyond just tickets like email, a database, customizable fields.

Cons

It would be helpful to have a record of which emails were sent (like a distribution report) to verify the email addresses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Christina Lowe

We love Brushfire's customer service, and report features, interface isn't the easiest for customers

2017-05-18

We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year.

Pros

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Cons

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Charitha Munasinghe

A Great system For Events

2020-06-11

We use this as a ticketing and attendee data management suite that is integrated with our database

Pros

With many events we've held so far this software helped us to streamline ticketing and integration and summarizing data of attendees with our existing database where we can add new records with ease and make event planning and maintenance of records a hassle free exercise.

Cons

Comparatively expensive with respect to similar services and certain functions are unavailable for free events. Other than that not much to dislike about

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah Etsebeth

We love Brushfire. They feel like family.

2017-05-24

Pros

Thank you for all you do to customize it.

Cons

Also, when I need data it's just hard to know which report presents it best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Don Champion

Easy to use, great customer service!

2017-05-17

Pros

Brushfire is a full service event software that is easy to use and has flexible features to customize to your specific event needs.

Cons

We'd love to see more integration with other web platforms we utilize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Alexia Pham

Brushfire Review

2019-10-16

Pros

Easily customizable for our event.

Cons

Reports are not easily created or reviewed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Brushfire Technology


Alexia, we're glad you were able to easily customize your event! Also, we're excited to say that reports will be completely updated in 2020!

Read more
Samantha Kleingeltink

amazing software, user friendly and excellent customer service!

2018-05-24

Pros

- Very customizable (for example: plug and play reports, multiple registration paths etc

Cons

- Limited options for e-marketing - App is not developed yet - Does not have the ability to automate waitlists

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie Howard

Support is a great quality!

2017-05-16

Keeping track of attendees and campers and able to reports very quickly

Pros

Pulling reports is easy.

Cons

Attaching documents to emails would be a nice feature. I know that we can do a link to a document but some things would be nice as an attachment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
juliette bush

Next level platform!

2019-01-25

Initially, I had problems with keeping all of my data organized, sending out emails and keeping track of registrants.

Pros

I like the daily notification of sign-ups, automatic welcome email, and all the back end details that the software provides.

Cons

However, that is solved by customer service call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tommie Armenta

Great Value, Customer Service, and Technology. I'd highly recommend Brushfire.

2017-05-23

online vs. paper/mail in registrations ... no brainer!

Pros

We love the ease and highly customizable software.

Cons

Also, the defaults reports always include all the events.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Beth Golik

Why we switched to Brushfire

2019-12-17

The customer service has been excellent.

Pros

The integration of registration form and payment platform was seamless.

Cons

However, the response time has been extremely good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Brushfire Technology


Beth, thank you for the kind words. Stay tuned for updates to the event setup process!

Read more
Anonymous
(Higher Education company, 201-500 employees)

We use this for payments of special event tickets and ongoing donations & student deposits

2018-02-13

Flexible registrations and ease of reports. Ease of refunds.

Pros

Very versatile - ticket registrations, payments, easy to refund, downloads into excel.

Cons

Only one email can be set up to receive the alerts & immediate payments for each event.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Katherine Harrold

I've used Brushfire several times to manage large events with different moving dynamics.

2017-05-16

The major benefits have been reporting, tracking attendance and financials, sending communication to attendees, etc.

Pros

The versatility and functionality of the software are unparalleled in the event field! You can make it do almost anything that you want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brent Anderson

Easy to set-up, easy to manage

2019-12-28

Very easy to navigate overall and users reported a very easy experience as well.

Pros

Customizing an event and being able to easily post the link and have people sign up.

Cons

Once I asked customer service and familiarized myself with the software more, no more issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Perky

Feature Rich and Powerful

2019-12-17

The "customers" tell us how easy it is to use.

Pros

It has an robust API that integrates well with our Church Management System.

Cons

This is where the 5 star customer service makes up for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Brushfire Technology


Thank you, Steve! Stay tuned for a new setup process coming next quarter!

Read more
Tim Peterson

Brushfire has made our ticketing process real easy with full integration into our existing website.

2017-05-18

Pros

The backend is real powerful with a bunch of customizations, options, and reporting.

Cons

We would like to be able to create events instantly without interaction with the staff and wish there was more payment gateway options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Katrina Ballentine

We have throughly enjoyed using Brushfire for our church events and registrations this past year.

2017-05-22

It has made our book keeping easier and streamlined our paper process.

Pros

It has been so helpful knowing you can contact someone 24/7 to help!

Cons

Running reports can be a bit cumbersome but having great customer support to set them up for you is so helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Valerie Stearns

Brushfire has all of the qualities of a great software!

2017-05-16

Also the ease of reporting for accounting purposes is excellent.

Pros

Great reports for our staff to give updates and great accounting reports!

Cons

Some visual designs for our customers are a little cumbersome - maybe less "clean" and simple than we would like, but overall very functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey Fuhrman

Just flat out Awesome Sofware and Support

2019-12-17

BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There Support People are just awesome and very helpful

Pros

I like the Ease of setup and Reporting. the Customer support is Outstanding

Cons

The Groups Function Needs to Be 1 and above not 2 The Documents could use a refresher

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Brushfire Technology


Jeffrey, thank you! Updates are coming soon!

Read more
Mwaka Namuchimba

Great Software

2019-12-17

Pros

Check-ins, name badge printing, online payments etc and the customer service was very helpful.

Cons

Well, there is no payment integration with our local banking system here in Africa.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Brushfire Technology


Mwaka, thanks for the kind words!

Read more
Lori McNaughton

Brushfire Software

2019-01-09

Pros

It's very customizable to different events, different venues and different prices or add-on's within an event.

Cons

It would be helpful for the email confirmations you receive to include the event name along with the event number.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Russ Lugo

Brushfire has made managing three distinct events - very easy and very organized.

2017-05-23

Brushfire met the complex need with an easy, user-friendly solution.

Pros

The fast customer service response, the clarity, ease and logic of working within the software to design your reg and reporting needs.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mikel Howard

Absolutely Incredible.

2019-12-17

The customization in form creation is amazing and the team helps in bringing the desires to life!

Pros

I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views.

Cons

I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Brushfire Technology


Mikel, thanks for the kind words! We're releasing an update to the app soon and looking to take it even further in 2020!

Read more
Jonathan Kendall

I absolutely love Brushfire. The system is super easy to use and understand.

2017-05-16

I also save so much time with the reporting system.

Pros

I love the flexibility and all the options for setting up attendee registrations and event data. It makes things so easy.

Cons

The promo code system is a little bit constraining. I would like to be able to set a number to limit code uses. currently the date option to limit codes is good for most situations but this would be the main thing I would like fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more