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Mikel H.
Religious Institutions, 51-200 employees
Used daily for 2+ years
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My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!
I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.
I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!
Mikel, thanks for the kind words! We're releasing an update to the app soon and looking to take it even further in 2020!
Benjamin F.
Nonprofit Organization Management, 1,001-5,000 employees
Used daily for 2+ years
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Fantastic would highly recommend this product.
Brushfire is an outstanding multi-use ticketing platform perfect for all sized events and loaded with great reporting, registration, and check in tools. Its very easy to use compared to other platforms on the market and gives you multiple personalisation tools in the ticketing space to make your event run smoothy. I would highly recommend this platform and the customer service and support is better then the majority of software companies on the market.
Lack of triggers to automate email communication or customised forms to collect additional information (and only additional information) post registration.
Benjamin, Thank you so much for taking the time to share your thoughts! Your feedback is greatly appreciated and we're delighted to hear that you've had a positive experience utilizing Brushfire for your events!