Brushfire Reviews - Page 3

I like the Ease of setup and Reporting. the Customer support is Outstanding

The Groups Function Needs to Be 1 and above not 2 The Documents could use a refresher

Jeffrey, thank you! Updates are coming soon!

Brushier is easy to use, and great customer support.

at this time brushfire is well equip to deal with all our needs.

The system, process, and support are second to none. We sold 25,000 tickets with ease. Will never use anyone or anything else.

A small learning curve for new users, however, tech support is available and goes above and beyond.

Brushfire makes it extremely easy for people to register for events as well as manage those registrations and communicate with registrants.

Setting up registrations is deep and can be complicated with a pretty steep learning curve. However, there is excellent customer support that can help users through the process.

Thanks for the kind words! We're looking forward to partnering with you and all of your events!

Ease of use. Appealing and clear presentation. Service support is EXCEPTIONAL.

Nothing comes to mind.

I like that different unrelated events are all accessible on one site. If I register for a training with my job, a church event, and concert, all unrelated events, they all show up in one spot so that I can keep up with dates, registration, tickets, etc. I like when events offer Brushfire as a way to register. It makes it simple!

I do not have any dislikes for Brushfire. It has worked very well for me thus far.

Thank you for the review! As Karina said, we can handle all types of events.

Easy to use . Functionality is amazing!

At times it ran a little slow, but nothing too inconvenient

The versatility and functionality of the software are unparalleled in the event field! You can make it do almost anything that you want. I've managed volunteers, multiple breakout groups, lunches, everything pertaining to my event through Brushfire - AND it allows me to pull data and reports on all of those functions. I've never seen anything like it. The support team and customer service have always been so prompt and helpful that I literally can't complain.

No cons were added to this review

The team at Brushfire is incredibly responsive (and always has been). My organization has worked with them several times in the past, but recently my team needed some intense customization done for a project and the Brushfire team knocked it out of the park. We needed their help and they came through. Can't say enough about their development team or their company...you need Brushfire in your corner!

There is nothing to dislike. Read on, reader.

We have been using Square payments for a while before we started using Brushfire. It’s been such an easy addition to our business that I would highly recommend.

That payment isn’t taken automatically from tickets to Brushfire

Thank you, Jessica!

From the onboarding demonstration with [SENSITIVE CONTENT] to the frequent contact with Brushfire's customer service reps [SENSITIVE CONTENT] were AWESOME! Customer service of this caliber is so uncommon these days. Brushfire sets a new standard for customer service!!

Nothing yet. Buying group tickets is a bit confusing but customer service reps were able to help us get through it.

Brushfire's team of customer service representatives are so helpful and responsive. They help my team with ticketing and event registration. They have even helped with virtual attendance!

I would like more reporting options and to be able to pull certain groups with "if/thens" to email and contact for promo.

Kristin, we're so pleased that our customer support team was able to help! Thank you so much for the feedback regarding reporting. We'll definitely take a look at this, as we're continually innovating.

The is all inclusive from start to finish and takes care of your ticketing needs from the beginning of the process all the way to check in

the mobile experience needs to be a little more user-friendly as well as it would be nice to be able to see what is available in the diagram you send (make the diagram dynamic).

The program is easily adaptable and very user friendly, they really have thought of everything! The support team were very accessible and prompt with replies.

Having to use a payment gateway, it is an added cost and another step in the reconciliation process.

Brushfire es muy útil porque permite realizar análisis de sensibilidad y optimización de modelos matemáticos.

Es una buena plataforma que resulta de gran ayuda.

Thank you so much for taking the time to write a review! We're so glad you're enjoying the optimization and analysis that the platform provides. We love to hear it! Thank you!

Excellent customer support. Every time we call or email with a questions. Brushfire is on it! We sell or distribute over 40,000 tickets for our Singing Christmas Tree and we're very pleased with Brushfire.

it's all good

Thanks for the review, Steve! Merry Christmas!

The customer service at Brushfire is top notch. They answer your questions very quickly! Great people to work with!

Finding where information is located can be confusing at times. You can find what you need, but you have to sometimes keep clicking items until you get there.

Simple to use for selling tickets, reporting options are good. Learning curve is easy even for those who are not computer people.

The return/exchange interface is kind of clunky. It would also it seems like we used to be able to click multiple seats to add to cart rather then having to add them one at a time but made that is a set up issue and not a software issue.

The customer service and the price is the best! I am always able to speedy response with a clear answer!

I dont like that I had to sign up for a different payment gateway than we already had. I would rather just link my regular PayPal instead of having to use Stripe

The site has a clear interface; we like the options of choose your own seats or best available; the site is easy to use; prompt and friendly customer service.

Tickets are held in the cart for up to 30 minutes. This may be convenient for some, but holds seats "hostage" that may not end up being purchased.

We have the ability to edit tickets, issue refunds and change information. The best advantage of the software is that attendants have the capability to resend misplaced tickets, change names and forward tickets as gifts.

When we used the service we did not have the ability to utilize the app for registration. Recently, BF change things! We can now utilize the app for registration.

Brushfire enabled our church to open in May 2020 when most churches were closed. The COVID-19 pandemic was just getting started and we were able to make reservations for the congregation members that still wanted to attend service in person. Great tool to use for events.

No problems except operator error at times. Anytime I had a problem [SENSITIVE CONTENT] was always an email away and fixed the problem within minutes. Always gave great customer service!!!

Not sure what I like best, so here are a few things: great website, lots of options, excellent service & website and G-dly owners Gateway people!

There is not anything I did not like Brushfire website!