Capsule vs Airtable Comparison

Overview

Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be...

Airtable is a mobile friendly organization & collaboration platform designed to provide any sized team with the tools to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$18.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(94)

5

4

3

2

1

55

31

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

735

249

30

6

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Capsule is a CRM system that delivers excellent support for a small cost. It is more customizable and has more features and greater ease of use than others in its price range.
The clean user interface and calendar tools / follow-up task management features are great to get things organized and your business focused on driving sales.
We can track contacts, organizations, and opportunities, as well as opportunity stages and milestones, while customizing categories and notes for all of it.

Pros

A great web solution that helps you make beautiful sheets without the hassles of excel.
The UI is what people first comment on when I invite them to our shared set of bases--either "it looks great" or "this is easy" or something like that.
I love the low price-point and the amazing customer service they have, by far one f the most powerful low-cost database/spreadsheet tool out there.

Cons

It ended up paying off, because they swear by Capsule now.
No integration with Office 365. No mass mailouts in capsule for marketing purpose.
I can only upload one document at a time which is annoying. The automatic email BCC doesn't work for me to record in my notes so I always have to copy and paste.

Cons

We had problems with the mobile app not working at times. This was frustrating for our teams in the field, especially since this was a big selling point for us.
The input fields to gantt view can be confusing at times. Also, filtering by projects due is also confusing if all team members do not synchronize their way of project management.
I also very much dislike the amount of e-mails my colleagues and I receive from AirTable, a lot of which are requesting that we upgrade (and pay for) their software.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features103
  • @mentions
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Advertising Management
  • Agile Software Development
  • Applicant Tracking
  • Application Integration
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Budgeting
  • Bug Tracking
  • Built-In Database
  • Bulk Send
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Catalog Management
  • Categorization
  • Charting
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Compensation Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Conversion Tracking
  • Custom Charts
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Event Management
  • File Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Full Text Search
  • Geographic Maps
  • History Tracking
  • Inbox Management
  • Inventory Management
  • Labeling
  • Lead Assignment
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Multi-Department / Project
  • Multiple Projects
  • Offline Access
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Product Catalog
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • To-Do List
  • Video Management
  • Visual Analytics
  • Web Forms
  • Workflow Management
  • Total features90
  • @mentions
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Advertising Management
  • Agile Software Development
  • Applicant Tracking
  • Application Integration
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Scanning
  • Budgeting
  • Bug Tracking
  • Built-In Database
  • Bulk Send
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Catalog Management
  • Categorization
  • Charting
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Compensation Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Conversion Tracking
  • Custom Charts
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Event Management
  • File Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Full Text Search
  • Geographic Maps
  • History Tracking
  • Inbox Management
  • Inventory Management
  • Labeling
  • Lead Assignment
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Multi-Department / Project
  • Multiple Projects
  • Offline Access
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Product Catalog
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking