Capsule vs monday.com Comparison

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Overview

Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be...

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$18.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(94)

5

4

3

2

1

55

31

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

1,436

574

64

12

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Capsule is a CRM system that delivers excellent support for a small cost. It is more customizable and has more features and greater ease of use than others in its price range.
The clean user interface and calendar tools / follow-up task management features are great to get things organized and your business focused on driving sales.
We can track contacts, organizations, and opportunities, as well as opportunity stages and milestones, while customizing categories and notes for all of it.

Pros

The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean.
The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration.
Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.

Cons

It ended up paying off, because they swear by Capsule now.
No integration with Office 365. No mass mailouts in capsule for marketing purpose.
I can only upload one document at a time which is annoying. The automatic email BCC doesn't work for me to record in my notes so I always have to copy and paste.

Cons

There's no way to "dumb it down" and only display the information and screens you truly need. We had lots of views that were superfluous to our workflow.
The layout was poor and difficult to set up and manage. I tried to implement it with my team of managers (12 other people) and they did not get the idea of it, mostly because they did not understand.
The CEO wanted to be able to see a lot more detail around the various projects in my department. I was collecting that data manually and it was killing me.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features103
  • @mentions
  • API
  • Access Control
  • Accounting Integration
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Advertising Management
  • Affiliate Management
  • Agile Software Development
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Attendance Management
  • Automated Scheduling
  • Automatic Notifications
  • Benefits Management
  • Bonus Management
  • Brainstorming
  • Budget Control
  • Bug Tracking
  • Burndown Charts
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Callback Scheduling
  • Campaign Management
  • Campaign Planning
  • Case Management
  • Categorization
  • Change Management
  • Change Order Management
  • Channel Management
  • Charting
  • Chat
  • Class Scheduling
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Management
  • Contract Management
  • Contractor Management
  • Conversion Tracking
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Desktop Notifications
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Event Calendar
  • Event Management
  • Event Tracking
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Financial Management
  • Forecasting
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gantt Charts
  • Geographic Maps
  • Grants Management
  • History Tracking
  • Ideation
  • Interview Scheduling
  • Inventory Management
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Management
  • Lead Nurturing
  • Lifecycle Management
  • Meeting Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Department / Project
  • Offline Access
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Process Control
  • Production Tracking
  • Productivity Reporting
  • Progress Tracking
  • Project Budgeting
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Pulse Surveys
  • Purchasing Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates