Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be...
Outreach is a cloud-based sales automation tool that helps sales teams create, optimize & repeat sales campaigns with email...
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Computer Software, 11-50 employees
Used daily for 2+ years
Review source: Capterra
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Overall, Capsule seems middle-of-the-road. It's been useful as a database to keep our pipeline and outreach organized at a base level but hasn't impressed beyond that.
The ability to export to Mailchimp has been very useful, it allows us to immediately update lists without having to go through multiple extra steps.
Certain features I'm used to in a CRM are missing. The only way to correlate multiple organizations (as a subsidiary or similar case) is to make a note of it in the organization description and that doesn't link through. You're also unable to categorize a contact under multiple organizations, so you need to create a new person with the same name if you want to put them under more than one company....
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