Capsule vs User.com Comparison

Overview

Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be...

User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$18.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(94)

5

4

3

2

1

55

31

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

(21)

5

4

3

2

1

15

4

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Capsule is a CRM system that delivers excellent support for a small cost. It is more customizable and has more features and greater ease of use than others in its price range.
The clean user interface and calendar tools / follow-up task management features are great to get things organized and your business focused on driving sales.
We can track contacts, organizations, and opportunities, as well as opportunity stages and milestones, while customizing categories and notes for all of it.

Pros

User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful.
If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.
M a fan -- their WordPress integration is great and is able to pick up on user signups automatically.

Cons

It ended up paying off, because they swear by Capsule now.
No integration with Office 365. No mass mailouts in capsule for marketing purpose.
I can only upload one document at a time which is annoying. The automatic email BCC doesn't work for me to record in my notes so I always have to copy and paste.

Cons

Bad customer support, administration and misleading information.
They have bad customer support and administration.
Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features103
  • "What If" Scenarios
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Action Planning
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Applications Management
  • Appointment Management
  • Assignment Management
  • Authentication
  • Auto-Responders
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Campaign Analysis
  • Campaign Scheduling
  • Campaign Segmentation
  • Categorization
  • Chat
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Duplicate Detection
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Forecasting
  • Forms Management
  • Full Text Search
  • Geographic Maps
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Meeting Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Currency
  • Multiple User Accounts
  • Offline Access
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Productivity Reporting
  • Progress Tracking
  • Project Tracking
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • To-Do List
  • Transaction History
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Workflow Management
  • eCommerce Integration
  • Total features99
  • "What If" Scenarios
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Action Planning
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Applications Management
  • Appointment Management
  • Assignment Management
  • Authentication
  • Auto-Responders
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Campaign Analysis
  • Campaign Scheduling
  • Campaign Segmentation
  • Categorization
  • Chat
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Duplicate Detection
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Forecasting
  • Forms Management
  • Full Text Search
  • Geographic Maps
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Meeting Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Currency