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Caterease vs Listen360 Comparison

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Overview

Conceived by need, developed by experience and driven by innovation. Caterease is event planning & catering software for...

Listen360 is a customer engagement software designed to help businesses of all sizes collect and manage client feedback,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

35

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

68

17

4

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.8

5

4

3

2

1

27

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It is so nice to work with a company that cares, listens and learns!!! Kudos to everyone on the Caterease Support team, thank you.

LH

Laura H.

It is very intuitive, and once you put in the pertinent data, you can create many different and useful documents. Also the reporting options are outstanding.

DW

David W.

Awesome customer service and great training available. Video tips are always accessible to learn a new feature or to review how to do something.

JB

Jet B.

Pros

Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.

AR

Anonymous Reviewer

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.

MF

Michael F.

L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.

DG

Dan G.

Cons

The only thing you can do is view your current calendar and contact list. And to make it worse, it doesn't store your password AND they have a forced password reset EVERY TWO WEEKS.

MB

Mark B.

You have to save everything you do along the way so if you accidentally close out one of your 5 windows you loose your work. Even starting the program takes about 6 different steps.

ss

sarah s.

Reporting: Reporting is a joke. Very limited, very complicated, and overall useless.

MB

Mark B.

Cons

I can't think of anything that I dislike about the software.

AR

Anonymous Reviewer

The number of clicks to get to the screen to address a at risk user.

Matt H.

The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point.

DH

Diana H.

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features34
  • 360 Degree Feedback
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendee Management
  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reporting
  • Communication Management
  • Complaint Monitoring
  • Contract/License Management
  • Cost Management
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Discount Management
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Marketing
  • Event Calendar
  • Event Management
  • Facility Management
  • Feedback Management
  • Forecasting
  • Inventory Management
  • Kitchen / Menu Management
  • Live Chat
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Order Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Notifications
  • Recipe Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Waitstaff Management
  • Website Management
  • Weddings/Parties
  • Total features31
  • 360 Degree Feedback
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendee Management
  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reporting
  • Communication Management
  • Complaint Monitoring
  • Contract/License Management
  • Cost Management
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Discount Management
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Marketing
  • Event Calendar
  • Event Management
  • Facility Management
  • Feedback Management
  • Forecasting
  • Inventory Management
  • Kitchen / Menu Management
  • Live Chat
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Order Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Notifications
  • Recipe Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Waitstaff Management
  • Website Management
  • Weddings/Parties

Integrations

  • Total integrations11
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk