App comparison

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Cayzu Logo

Cayzu

5.0
(31)

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Cloud Based Ticket Management & Help Desk Software

(14)

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Cayzu Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Vivantio logo
4.3
(177)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Cayzu logo

76

160

77

features in common

76

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real-Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Real-Time Monitoring

    N/A

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.6

Cayzu logo
4.9

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Cayzu logo

69

182

77

features in common

69

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Inbox Management

    N/A

  • Access Controls/Permissions

    N/A

  • Contact Database

    N/A

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.7

Cayzu logo
4.9

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Cayzu logo

65

115

77

features in common

65

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Visual Analytics

    N/A

  • Autoresponders

    N/A

  • Real Time Reporting

    N/A

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.5

Cayzu logo
4.9

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
TeamSupport logo
4.5
(844)

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
Cayzu logo

67

109

77

features in common

67

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(844)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Change Management

    N/A

  • Visual Analytics

    N/A

  • Inbox Management

    N/A

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.5

Cayzu logo
4.9

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
TOPdesk logo
4.4
(87)

The service management platform that makes service happen

Features

Total

TOPdesk logo
Cayzu logo

55

119

77

features in common

55

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.3
(87)

Top features

  • Customizable Fields

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Real Time Data

    N/A

  • Customer Segmentation

    N/A

  • Inbox Management

    N/A

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.3

0.6

Cayzu logo
4.9

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
ServiceTonic logo
4.0
(1)

ServiceTonic targets small and medium size enterprises

Features

Total

ServiceTonic logo
Cayzu logo

30

45

77

features in common

30

features in common

ServiceTonic logo

ServiceTonic user ratings

Functionality

(1)

Unique features

  • For Insurance Industry

  • Service Reporting

  • Chatbot

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Social Media Integration

  • Contact Database

  • Widgets

Issuetrak logo
4.6
(187)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

Issuetrak logo
Cayzu logo

71

169

77

features in common

71

features in common

Issuetrak logo

Issuetrak user ratings

Functionality

4.4
(187)

Top features

  • Remote Access/Control

    5.0

  • Incident Management

    5.0

  • Help Desk Management

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Tagging

    N/A

  • Macros/Templated Responses

    N/A

  • Negative Feedback Management

    N/A

Pricing

Starting from

$26/month

Value for money

Issuetrak logo
4.6

0.3

Cayzu logo
4.9

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
JIRA Service Management logo
4.5
(660)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Cayzu logo

55

114

77

features in common

55

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(660)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Real Time Data

    N/A

  • Employee Management

    N/A

  • Inbox Management

    N/A

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.6

Cayzu logo
4.9

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
C2-ITSM logo
4.3
(14)

The ultimate ITSM platform

Features

Total

C2-ITSM logo
Cayzu logo

67

119

77

features in common

67

features in common

C2-ITSM logo

C2-ITSM user ratings

Functionality

4.0
(14)

Top features

  • Queue Management

    5.0

  • Knowledge Base Management

    5.0

  • Interaction Tracking

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Contact Database

    N/A

  • Widgets

    N/A

  • Negative Feedback Management

    N/A

Pricing

Starting from

$44/month

Value for money

C2-ITSM logo
4.3

0.6

Cayzu logo
4.9

What users say about C2-ITSM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
SolarWinds Service Desk logo
4.6
(570)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Cayzu logo

54

95

77

features in common

54

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(570)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Real-Time Updates

    N/A

  • Event Triggered Actions

    N/A

  • Interaction Tracking

    N/A

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.4

Cayzu logo
4.9

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
SysAid logo
4.5
(440)

The most advanced AI-powered ITSM platform in the market

Features

Total

SysAid logo
Cayzu logo

60

123

77

features in common

60

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(440)

Top features

  • Knowledge Management

    5.0

  • Prioritization

    5.0

  • Service Reporting

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Widgets

    N/A

  • Inbox Management

    N/A

  • Multiple User Accounts

    N/A

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.6

0.3

Cayzu logo
4.9

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Capacity logo
4.5
(14)

Artificial Intelligence-based knowledge management solution

Features

Total

Capacity logo
Cayzu logo

41

99

77

features in common

41

features in common

Capacity logo

Capacity user ratings

Functionality

4.1
(14)

Unique features

  • Remote Access/Control

    5.0

  • Task Management

    4.0

  • Knowledge Management

    N/A

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Customizable Fields

    N/A

  • Client Portal

    N/A

  • Customer Database

    N/A

Pricing

Starting from

$25,000/year

Value for money

Capacity logo
4.2

0.7

Cayzu logo
4.9

What users say about Capacity's value for money

I was impressed with how easy it was to integrate the software with our existing website. The Capacity team is very helpful.
Our overall experience has been great. Great team to work with and they really helped set us up or configure our platform with any updates.
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Cayzu logo

69

179

77

features in common

69

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Email Templates

    5.0

  • Change Management

    5.0

  • Video Conferencing

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • IT Asset Management

    N/A

  • Employee Management

    N/A

  • Issue Auditing

    N/A

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.2

Cayzu logo
4.9

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
BOSSDesk logo
4.6
(110)

BOSSDesk a FrontRunner in Help Desk Software

Features

Total

BOSSDesk logo
Cayzu logo

57

103

77

features in common

57

features in common

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.5
(110)

Top features

  • Task Management

    5.0

  • Change Management

    5.0

  • Surveys & Feedback

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Search/Filter

    N/A

  • Multiple User Accounts

    N/A

  • Queue Management

    N/A

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.7

0.2

Cayzu logo
4.9

What users say about BOSSDesk's value for money

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
Freshservice logo
4.5
(571)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
Cayzu logo

52

132

77

features in common

52

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(571)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Real Time Reporting

    N/A

  • Employee Management

    N/A

  • Inbox Management

    N/A

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.5

Cayzu logo
4.9

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Cayzu logo

68

158

77

features in common

68

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Change Management

    N/A

  • Contact Management

    N/A

  • Incident Management

    N/A

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.4

Cayzu logo
4.9

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Bitrix24 logo
4.2
(829)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Cayzu logo

60

425

77

features in common

60

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(829)

Top features

  • Client Database

    5.0

  • HR Management

    5.0

  • Drag & Drop

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Tagging

    N/A

  • Problem Management

    N/A

  • Real Time Reporting

    N/A

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.7

Cayzu logo
4.9

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
HelpSpace logo
4.8
(28)

Customer Support Software for SMBs

Features

Total

HelpSpace logo
Cayzu logo

44

96

77

features in common

44

features in common

HelpSpace logo

HelpSpace user ratings

Functionality

4.5
(28)

Top features

  • Knowledge Base Management

    5.0

  • Real-Time Notifications

    5.0

  • Customizable Branding

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Customizable Forms

    N/A

  • Email Templates

    N/A

  • Client Portal

    N/A

Pricing

Starting from

$25/month

Value for money

HelpSpace logo
5.0

0.1

Cayzu logo
4.9

What users say about HelpSpace's value for money

Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier.
The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients.
ManageEngine ServiceDesk Plus logo
4.4
(207)

Cloud IT Help Desk Software

Features

Total

ManageEngine ServiceDesk Plus logo
Cayzu logo

38

79

77

features in common

38

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus user ratings

Functionality

4.4
(207)

Top features

  • Prioritization

    5.0

  • Reporting & Statistics

    5.0

  • Service Reporting

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Customer Segmentation

    N/A

  • Client Portal

    N/A

  • Contact Management

    N/A

Pricing

Starting from

$120/year

Value for money

ManageEngine ServiceDesk Plus logo
4.3

0.6

Cayzu logo
4.9

What users say about ManageEngine ServiceDesk Plus' value for money

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.
EcholoN logo
4.7
(35)

Helpdesk software for managing customer service processes

Features

Total

EcholoN logo
Cayzu logo

71

189

77

features in common

71

features in common

EcholoN logo

EcholoN user ratings

Functionality

4.8
(35)

Top features

  • Document Storage

    5.0

  • Activity Dashboard

    5.0

  • Task Management

    5.0

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Negative Feedback Management

    N/A

  • Communication Management

    N/A

  • Event Triggered Actions

    N/A