Chaordix Pricing, Features, Reviews & Comparison of Alternatives

Chaordix

Online community platform used by the world's best brands

4.57/5 (7 reviews)

Chaordix overview

What is Chaordix?

The Chaordix Community Platform is a white label SaaS solution that hosts branded communities for some of the world's largest brands so that they can improve customer engagement, build brand loyalty, improve customer experiences, gather consumer insights, and create new products or services.

The platform is a fully responsive web app, modelled after common social networks with an engagement feed that includes things for members to do that the community owner curates, things other members have done, and communications from the community owner.

Admins can launch multi-phase challenges to crowdsource new ideas, serve up activities like photo shares, surveys or discussions, and gather quick insights using polls and quizzes.

The platform has powerful segmentation, in-depth reports, a user-friendly administration panel, moderation, email management, a progressive web app, and Zapier integration so administrators can tie the community to thousands of other applications.
chaordix.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany

Supported languages

English
Chaordix screenshot: Build a vibrant online community that users love. Serve up interesting, valuable things to do and gather insights about your customers and products they want you to create. Image: Creator's Studio live community on tablet and mobileChaordix - Connect with Your CustomersChaordix screenshot: Kickstart innovation with crowdsourcing and co-creation functionality, built in an engaging, modern interface. Image: LEGO Ideas live community on tablet and mobileChaordix screenshot: The health dashboard allows administrators to stay on top of community performance, and in-depth reports allow admins to pull insights from the community.Chaordix screenshot: Image: New Crew by Decathlon live community on laptopChaordix screenshot: Members all get beautiful profiles, and gamification encourages ongoing contributions.Chaordix screenshot: A community directory allows members to find each other, and can be sorted and filtered. Groups allow admins to control what subsets of their users see what content, challenges and activities.Chaordix screenshot: Multi-phase challenges allow brands to co-create innovative solutions with their biggest fans, or simply entertain members so they become more brand-loyal.Chaordix screenshot: Program calendar functionality allows administrators to strategically schedule content and work towards objectives right in the platform.

Chaordix reviews

Excellent
4

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.7
  4.0
  5.0
Rachael Palmer

Crowdsourcing for Mental Health

Used occasionally for 2+ years
Reviewed 2020-08-04
Review Source: Capterra

Chaordix are easy to deal with, supportive, flexible and generous. They are passionate about their product and ensuring their clients can achieve great things with it.

Pros
The platform is incredibly versatile! It's origins are in innovation, but I've used it for very different projects - employee consultation, culture change, and now mental health and transition support.

Cons
There's always bells and whistles that can be added, but Chaordix take the ongoing development of their product seriously. Set up takes a while with IT security, privacy statements, communication plans, stakeholder engagement. This kind of technology is new for many organisations, and it can take them a while to get their heads around it.

Response from Chaordix


Thank you ever so much for the kind review, Rachael! We have loved seeing the various different ways you have used our platform, and we won't ever stop taking our ongoing product development seriously. Thanks for being an awesome partner :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Forrist Tanner Lytehaause

Great Company, Powerful Platform, Accelerate Innovation

Used daily for less than 6 months
Reviewed 2020-05-21
Review Source: Capterra

Using the Chaordix platform has caused us to grow substantially in all the areas of performance we are seeking, particularly engagement with our community and design of new products and strategy based on the feedback received.

Pros
The decade of continuous development really shows. The administrator section is largely intuitive while providing excellent flexibility. We are early in our design process so I know there is much more than we can do with the platform. Combining the power of stimulating interaction between the organization and their passionate fans provides a method of gaining insights faster and easier then the other methods we had been investigating.

Cons
Occasionally, having discovered a few bugs due to updates, I also found Chaordix staff to be quite responsive solving the problem quickly.

Response from Chaordix


Thanks Forrist!! We will pass along your review to the broader team :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pierre Gouineau

That's a big machinery !

Used weekly for 1-2 years
Reviewed 2020-07-09
Review Source: Capterra

The big benefit of using Chaordix is definitly the team and the support they provid !

Pros
I can't imagine using every functionality of this software. It is impressive how many different things I can do with Chaordix. For every questions I have for the community, I have a great tool to ask them.

Cons
The Design, I mean the looking design. This product would be perfect if not looking like a forum's design I used to use in the 2005's. The UX would be so much better with a relooking :-)

Response from Chaordix


Hi Pierre, thanks for your thoughtful review! I am glad you have found value in the powerful functionality and our friendly team of Canadians who are always ready to support your community goals.

On the design front, we are readying a full redesign and fresh skin for release in late summer 2020. We are confident the new skin will be both beautiful and also extremely user-friendly. We appreciate the critique and your feedback will be passed along to the design team.

Thanks again for being a wonderful partner to work with!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Andre Charitat

Great Value Add & Platform for Research

Used daily for less than 6 months
Reviewed 2019-07-17
Review Source: Capterra

We utilize Chaordix as our user feedback platform to gain insights on product use, key messaging, and consumer behaviors before launching a product in the market. The versatility of the tool means that I can do anything from a simple label survey all the way up to a full product test quickly and easily. The information that we gather is critical to many large-scale business decisions and by doing this internally, not only do we save money but we also get our data faster.

Pros
The flexibility and breadth of the capabilities of Chaordix makes this an incredibly valuable tool that I'm able to use in a variety of cases that I come across on a daily basis.

Cons
Sometimes generating your own reports can be confusing, but our dedicated account representative is extremely helpful and generates timely, consistent reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John Hauter

Chaordix online community

Used daily for less than 6 months
Reviewed 2019-07-23
Review Source: Capterra

Overall experience has been excellent.

Pros
Chaordix provides a good mix of community building experience with data analysis. The software is intuitive to use and the team is responsive to bug fixes, updates and overall upgrades. After doing an extensive and competitive search Chaordix provides good value for the available budget we have to spend.

Cons
Other vendors may be able to provide deeper analytics and some more tech-based services such as live-streamed video chats and seamless flow into Qualtrics survey software. These other services usually cost more upfront.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chaordix pricing

Pricing options
Subscription
View Pricing Plans

Contact Chaordix for pricing details.

Chaordix features

Activity Dashboard
Automatic Notifications
Customizable Templates
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

API (416 other apps)
Activity Tracking (186 other apps)
Calendar Management (197 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (162 other apps)
Customer Database (186 other apps)
Customizable Branding (237 other apps)
Customizable Reporting (182 other apps)
Data Import/Export (209 other apps)
Electronic Payments (160 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Chaordix

Key features of Chaordix

  • Community Management
  • Content Moderation
  • Discussions / Forums
  • Employee Recognition
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Mention Management
  • Reporting/Analytics
  • Rewards Points
  • Social Recognition
  • Video Content
View All Features

Benefits

An intuitive engagement feed is filled with things members can participate in
Users can see contributions from other members and join the conversation
Admins can serve up creative challenges, activities discussions, polls, and useful surveys
Detailed reports and dashboards allow community managers to report on ROI
Smart groups allow admins to segment users based on behaviour, then cater their experience based on interest
The always-on community supports marketing, insights and innovation teams in one powerful gathering space