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Chaordix

4.6
(11)

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Online community platform used by the world's best brands

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Chaordix Pricing, Features, Reviews and Alternatives

Chaordix FAQs

Q. Who are the typical users of Chaordix?

Chaordix has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Chaordix support?

Chaordix supports the following languages:
English

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Q. Does Chaordix offer an API?

No, Chaordix does not have an API available.

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Q. What other apps does Chaordix integrate with?

Chaordix integrates with the following applications:
Wufoo, ConvertKit, Salesforce Experience Cloud, Microsoft Outlook, WooCommerce, Todoist, Dropbox Business, Zoho CRM, ActiveCampaign, Calendly, Webflow, Zapier, Google Docs, Gmail, Unbounce, Airtable, ClickFunnels, Trello, Google Drive, Pipedrive, Acuity Scheduling, WordPress, Twitter, Slack, Google Contacts, Typeform, LinkedIn for Business, Eventbrite, Meta for Business, Quickbooks Online, Keap, Google Calendar, Mailchimp, Twilio, Instagram, Asana, Podio, Evernote Teams, Toggl Track, Intercom, Zendesk Suite

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Q. What level of support does Chaordix offer?

Chaordix offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

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Chaordix product overview

What is Chaordix?

The Chaordix Community Platform is a white label SaaS solution that hosts branded communities for some of the world's largest brands so that they can improve customer engagement, build brand loyalty, improve customer experiences, gather consumer insights, and create new products or services.

Key benefits of using Chaordix

An intuitive engagement feed is filled with things members can participate in
Users can see contributions from other members and join the conversation
Admins can serve up creative challenges, activities discussions, polls, and useful surveys
Detailed reports and dashboards allow community managers to report on ROI
Smart groups allow admins to segment users based on behaviour, then cater their experience based on interest
The always-on community supports marketing, insights and innovation teams in one powerful gathering space

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Webinars
Videos
In Person
Documentation
Live Online

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Starting from

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Per month

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Chaordix features

Functionality

4.4

/5

11

Total features

30

3 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Email Marketing
Customizable Templates
Social Media Integration

Functionality contenders

Chaordix users reviews

Overall Rating

4.6

/5

11

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

6

5

0

0

0

Pros
Chaordix are easy to deal with, supportive, flexible and generous. They are passionate about their product and ensuring their clients can achieve great things with it.
It is impressive how many different things I can do with Chaordix. For every questions I have for the community, I have a great tool to ask them.
Working with the Chaordix team, however, has always been lovely and they've been incredibly helpful and creative.
Cons
The software is relatively inflexible, which is something our team has struggled with. I'd also say that it has a very niche purpose.
There's always bells and whistles that can be added, but Chaordix take the ongoing development of their product seriously.

Overall rating contenders

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Forrist T.

Verified reviewer

Farming, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Company, Powerful Platform, Accelerate Innovation

Reviewed 3 years ago

Using the Chaordix platform has caused us to grow substantially in all the areas of performance we are seeking, particularly engagement with our community and design of new products and strategy based on the feedback received.

Pros

The decade of continuous development really shows. The administrator section is largely intuitive while providing excellent flexibility. We are early in our design process so I know there is much more than we can do with the platform. Combining the power of stimulating interaction between the organization and their passionate fans provides a method of gaining insights faster and easier then the other methods we had been investigating.

Cons

Occasionally, having discovered a few bugs due to updates, I also found Chaordix staff to be quite responsive solving the problem quickly.

Vendor response

Thanks Forrist!! We will pass along your review to the broader team :)

GR
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Gabriella R.

Computer Software, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Chaordix Review

Reviewed 2 years ago

Customer service was above and beyond! Shoutout to [SENSITIVE CONTENT HIDDEN] for her responsiveness and helpfulness! Everyone on the Chaordix team was a pleasure to work with and I look forward to working with them in the future.

Pros

As an admin, I like how much ownership I have over the platform. For example, I don't need to reach out to Chaordix every time I want to make changes to the front-end or manage users. I also like how customizable the platform is. If you want to put in the work to change the look and feel of the community, Chaordix offers you the flexibility to customize it how you like, depending on your needs. A community of your target audience is incredibly valuable to a business, and Chaordix makes it easy to build one. This was my first time building a research community and it was overall an enjoyable experience.

Cons

As an admin, I wish the backend was easier to use. Sometimes completing a simple task feels overly complicated. For example, if I want to update the entry page image, I need to go into the 'security.' But if I want to update the copy, then I need to go to 'content.' If I want to update the main and footer menu, I go to 'site menus.' But if I want to update the left menu, I need to go into 'Feed.' Simple challenges like this make the platform not very learnable. I had to create a cheat sheet for myself just to remember where to complete certain tasks.

Vendor response

Thank you so much for the review, Gabriella! We are so glad you have used our platform to build a valuable community filled with members in your target audience. Your feedback on the architecture of the admin portal is incredibly helpful, and has already been passed along to the product team for consideration and product improvement planning. Thanks again for being a wonderful partner!

VV
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Valerie V.

Hospital & Health Care, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A Great Idea

Reviewed 2 years ago

We were trying to connect better and more consistently with gen Z for our research and design purposes. Overall, we really weren't able to accomplish that. As I said in the cons section, you really need to have a strong brand with the audience you're trying to connect to for Chaordix to work well! Working with the Chaordix team, however, has always been lovely and they've been incredibly helpful and creative.

Pros

I think the idea of the product itself is wonderful. Building a community around feedback and reviews for products makes total sense, and it works very well when you have a strong audience.

Cons

The software is relatively inflexible, which is something our team has struggled with. I'd also say that it has a very niche purpose. It really only works well for very established brands that have a clear core audience that they are already connected to.

Vendor response

Thank you so much for the review, Valerie! Our team really appreciates the kind words. When it comes to building a community to connect with a target group, it does absolutely help to already have a core audience that you can invite to join the community. Otherwise, it is certainly necessary to get creative & invest in community recruitment. Our services team has a number of helpful resources and...

JO
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Joshua O.

Public Safety, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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One of our longer serving platforms!

Reviewed 2 years ago
Pros

Our use of this platform has been great as it is currently our only only method for two-way communication with staff across the enterprise. Cannot speak highly enough of the customer service, there is quite a big time difference between where I am and those who manage Chaordix, however if I had a query to ask, I would email in the afternoon and always have reply in the morning, with helpful information.

Cons

I may be due to how my predecessor set up our platform, however some people have suggested that posting content isn't as simple as it could possibly be. It doesn't necessarily integrate with any of our current technology too, we have to simply hyperlink to it from our internal intranet. We also use the email function quite often, which is super helpful as a push notification for new content, however I believe we can only send emails from the platform and receive them.

Vendor response

Thanks so much for the kind words, Josh!! We appreciate the feedback and look forward to a continuing, productive partnership.

RP
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Rachael P.

Verified reviewer

Professional Training & Coaching, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Crowdsourcing for Mental Health

Reviewed 2 years ago

Chaordix are easy to deal with, supportive, flexible and generous. They are passionate about their product and ensuring their clients can achieve great things with it.

Pros

The platform is incredibly versatile! It's origins are in innovation, but I've used it for very different projects - employee consultation, culture change, and now mental health and transition support.

Cons

There's always bells and whistles that can be added, but Chaordix take the ongoing development of their product seriously. Set up takes a while with IT security, privacy statements, communication plans, stakeholder engagement. This kind of technology is new for many organisations, and it can take them a while to get their heads around it.

Vendor response

Thank you ever so much for the kind review, Rachael! We have loved seeing the various different ways you have used our platform, and we won't ever stop taking our ongoing product development seriously. Thanks for being an awesome partner :)

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