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Online community platform used by the world's best brands

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Chaordix Features

Features Summary

Functionality

4.4

/5

11

Total features

27

3 categories

Chaordix features

Activity Dashboard
Activity/News Feed
Alerts/Notifications
Blogs
Communication Management
Content Management
Customizable Templates
Data Security

Common features of Customer Engagement software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Management
Churn Management

Price starts from

2475

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

11

Price starts from

2475

Total Features

27

Unique features

  • Filtering

  • Data Security

  • Ideation

  • Membership Management

Functionality

4.3

/5

6.7K

Price starts from

14

/user

Per month

Total Features

202

Features in Common

14

Unique features

  • Lead Nurturing

  • Calendar/Reminder System

  • Campaign Management

  • Marketing Automation

Functionality

4.3

/5

4K

Price starts from

Free

Total Features

13

Features in Common

4

Unique features

  • Interactive Content

  • Customer History

  • Multi-Channel Communication

  • Interaction Tracking

Common Chaordix comparisons

Reviewers who mentioned features said:

GR
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Gabriella R.

Computer Software, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Chaordix Review

Reviewed 4 years ago

Customer service was above and beyond! Shoutout to [SENSITIVE CONTENT HIDDEN] for her responsiveness and helpfulness! Everyone on the Chaordix team was a pleasure to work with and I look forward to working with them in the future.

Pros

As an admin, I like how much ownership I have over the platform. For example, I don't need to reach out to Chaordix every time I want to make changes to the front-end or manage users. I also like how customizable the platform is. If you want to put in the work to change the look and feel of the community, Chaordix offers you the flexibility to customize it how you like, depending on your needs. A community of your target audience is incredibly valuable to a business, and Chaordix makes it easy to build one. This was my first time building a research community and it was overall an enjoyable experience.

Cons

As an admin, I wish the backend was easier to use. Sometimes completing a simple task feels overly complicated. For example, if I want to update the entry page image, I need to go into the 'security.' But if I want to update the copy, then I need to go to 'content.' If I want to update the main and footer menu, I go to 'site menus.' But if I want to update the left menu, I need to go into 'Feed.' Simple challenges like this make the platform not very learnable. I had to create a cheat sheet for myself just to remember where to complete certain tasks.

Vendor response

Thank you so much for the review, Gabriella! We are so glad you have used our platform to build a valuable community filled with members in your target audience. Your feedback on the architecture of the admin portal is incredibly helpful, and has already been passed along to the product team for consideration and product improvement planning. Thanks again for being a wonderful partner!

JO
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Joshua O.

Public Safety, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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One of our longer serving platforms!

Reviewed 4 years ago
Pros

Our use of this platform has been great as it is currently our only only method for two-way communication with staff across the enterprise. Cannot speak highly enough of the customer service, there is quite a big time difference between where I am and those who manage Chaordix, however if I had a query to ask, I would email in the afternoon and always have reply in the morning, with helpful information.

Cons

I may be due to how my predecessor set up our platform, however some people have suggested that posting content isn't as simple as it could possibly be. It doesn't necessarily integrate with any of our current technology too, we have to simply hyperlink to it from our internal intranet. We also use the email function quite often, which is super helpful as a push notification for new content, however I believe we can only send emails from the platform and receive them.

Vendor response

Thanks so much for the kind words, Josh!! We appreciate the feedback and look forward to a continuing, productive partnership.

AC
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Andre C.

Consumer Goods, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value Add & Platform for Research

Reviewed 5 years ago

We utilize Chaordix as our user feedback platform to gain insights on product use, key messaging, and consumer behaviors before launching a product in the market. The versatility of the tool means that I can do anything from a simple label survey all the way up to a full product test quickly and easily. The information that we gather is critical to many large-scale business decisions and by doing this internally, not only do we save money but we also get our data faster.

Pros

The flexibility and breadth of the capabilities of Chaordix makes this an incredibly valuable tool that I'm able to use in a variety of cases that I come across on a daily basis.

Cons

Sometimes generating your own reports can be confusing, but our dedicated account representative is extremely helpful and generates timely, consistent reports.

JH
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John H.

Consumer Goods, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Chaordix online community

Reviewed 5 years ago

Overall experience has been excellent.

Pros

Chaordix provides a good mix of community building experience with data analysis. The software is intuitive to use and the team is responsive to bug fixes, updates and overall upgrades. After doing an extensive and competitive search Chaordix provides good value for the available budget we have to spend.

Cons

Other vendors may be able to provide deeper analytics and some more tech-based services such as live-streamed video chats and seamless flow into Qualtrics survey software. These other services usually cost more upfront.

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Andrés C.

Farming, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best platform for the best brands

Reviewed 3 years ago
Pros

Easy to manage your social networks, by one click,

Cons

Notifications need to be more specific, more text to know with a glance, what the system notifying

KS
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Kim S.

Education Management, 1,001-5,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product and service

Reviewed 5 years ago
Pros

Chaordix made it easier to engage our rather large audience in our planning process. The varied activities helped us gather a lot of information and the reporting made the analysis go smoothly. Overall, the set up was easy and the regular updates keep improving the experience.

Cons

Sometimes its not as organized on the back end as it could be. However, the customer support we have received is excellent! When we do have questions about where something is or about the functionality they are quickly answered with complete solutions.