Chaordix Reviews

Chaordix

Online community platform used by the world's best brands

Chaordix

Review Summary

Pros

Cons

Overall rating

4.6

(7)

5

4

3

2

1

4

3

0

0

0

100%
positive reviews
100%
would recommend this app

Filter reviews by


Overall rating


Company size


Industry


Time used


7 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crowdsourcing for Mental Health

Reviewed 12 days ago

Chaordix are easy to deal with, supportive, flexible and generous. They are passionate about their product and ensuring their clients can achieve great things with it.

Pros

The platform is incredibly versatile! It's origins are in innovation, but I've used it for very different projects - employee consultation, culture change, and now mental health and transition support.

Cons

There's always bells and whistles that can be added, but Chaordix take the ongoing development of their product seriously. Set up takes a while with IT security, privacy statements, communication plans, stakeholder engagement. This kind of technology is new for many organisations, and it can take them a while to get their heads around it.

Vendor response

Thank you ever so much for the kind review, Rachael! We have loved seeing the various different ways you have used our platform, and we won't ever stop taking our ongoing product development seriously. Thanks for being an awesome partner :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Company, Powerful Platform, Accelerate Innovation

Reviewed 3 months ago

Using the Chaordix platform has caused us to grow substantially in all the areas of performance we are seeking, particularly engagement with our community and design of new products and strategy based on the feedback received.

Pros

The decade of continuous development really shows. The administrator section is largely intuitive while providing excellent flexibility. We are early in our design process so I know there is much more than we can do with the platform. Combining the power of stimulating interaction between the organization and their passionate fans provides a method of gaining insights faster and easier then the other methods we had been investigating.

Cons

Occasionally, having discovered a few bugs due to updates, I also found Chaordix staff to be quite responsive solving the problem quickly.

Vendor response

Thanks Forrist!! We will pass along your review to the broader team :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

That's a big machinery !

Reviewed a month ago

The big benefit of using Chaordix is definitly the team and the support they provid !

Pros

I can't imagine using every functionality of this software. It is impressive how many different things I can do with Chaordix. For every questions I have for the community, I have a great tool to ask them.

Cons

The Design, I mean the looking design. This product would be perfect if not looking like a forum's design I used to use in the 2005's. The UX would be so much better with a relooking :-)

Vendor response

Hi Pierre, thanks for your thoughtful review! I am glad you have found value in the powerful functionality and our friendly team of Canadians who are always ready to support your community goals. On the design front, we are readying a full redesign and fresh skin for release in late summer 2020. We are confident the new skin will be both beautiful and also extremely user-friendly. We appreciate the critique and your feedback will be passed along to the design team. Thanks again for being a wonderful partner to work with!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Value Add & Platform for Research

Reviewed a year ago

We utilize Chaordix as our user feedback platform to gain insights on product use, key messaging, and consumer behaviors before launching a product in the market. The versatility of the tool means that I can do anything from a simple label survey all the way up to a full product test quickly and easily. The information that we gather is critical to many large-scale business decisions and by doing this internally, not only do we save money but we also get our data faster.

Pros

The flexibility and breadth of the capabilities of Chaordix makes this an incredibly valuable tool that I'm able to use in a variety of cases that I come across on a daily basis.

Cons

Sometimes generating your own reports can be confusing, but our dedicated account representative is extremely helpful and generates timely, consistent reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Chaordix online community

Reviewed a year ago

Overall experience has been excellent.

Pros

Chaordix provides a good mix of community building experience with data analysis. The software is intuitive to use and the team is responsive to bug fixes, updates and overall upgrades. After doing an extensive and competitive search Chaordix provides good value for the available budget we have to spend.

Cons

Other vendors may be able to provide deeper analytics and some more tech-based services such as live-streamed video chats and seamless flow into Qualtrics survey software. These other services usually cost more upfront.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent product and service

Reviewed a year ago
Pros

Chaordix made it easier to engage our rather large audience in our planning process. The varied activities helped us gather a lot of information and the reporting made the analysis go smoothly. Overall, the set up was easy and the regular updates keep improving the experience.

Cons

Sometimes its not as organized on the back end as it could be. However, the customer support we have received is excellent! When we do have questions about where something is or about the functionality they are quickly answered with complete solutions.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

Share this review:

Great friendly team and awesome platform

Reviewed a month ago

Great team - super friendly, responsive and collaborative in spirit.

Pros

Ease of use and made with the end consumer in mind. Friendly interface and intuitive for employees to use.

Cons

Sometimes could take time to upload and change aspects in the back end, though when you knew the short-cuts this was made easier.

Vendor response

Thanks so much, Niluka!! We really appreciate your feedback. I will pass your comments along to the team and ensure we circle back to you about back end admin best practices and identify improvements for the dev team to make.