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CheckMarket vs Qualtrics CustomerXM Comparison

Overview

Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys,...

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

70

70

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

161

47

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

So intuitive, continously improved with more and more interesting and useful features, amazing customer service, enables to do almost all what I can imagine.
We chose CheckMarket as a tool for our loyalty survey because of ease of use, visual analytics and transparent + competitive pricing. From the beginning our decision has proved right.
Great customer services, prompt responses and always willing to help. Very good value for the invested money.

Pros

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.

Cons

It's so complete that sometimes there are so many choises that it can be confusing.
And for our clients it needs to be exactly as on paper. Another suggestion would be, that the software would be able to use a negative extraction.
The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.

Cons

The software itself is easy to use to no real complaints other than the price.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
Difficult to use and administrative burdensome.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features39
  • 360 Degree Feedback
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Assignment Management
  • Automatic Notifications
  • Behavior Tracking
  • Call Center Management
  • Case Management
  • Communication Management
  • Conditional Logic
  • Contact Management
  • Content Library
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Distribution Management
  • Email Integration
  • Email Invitations & Reminders
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Geolocation
  • Image Library
  • Issue Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multimedia Support
  • Predictive Analytics
  • Question Branching
  • Quota Management
  • Real Time Notifications
  • Real Time Reporting
  • Rich Text Editor
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Synchronous Editing
  • Territory Management
  • Text Editing
  • Third Party Integration
  • Trend Analysis
  • WYSIWYG Editor
  • Workflow Management
  • Total features33
  • 360 Degree Feedback
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Assignment Management
  • Automatic Notifications
  • Behavior Tracking
  • Call Center Management
  • Case Management
  • Communication Management
  • Conditional Logic
  • Contact Management
  • Content Library
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Distribution Management
  • Email Integration
  • Email Invitations & Reminders
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Geolocation
  • Image Library
  • Issue Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multimedia Support
  • Predictive Analytics
  • Question Branching
  • Quota Management
  • Real Time Notifications
  • Real Time Reporting
  • Rich Text Editor
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Synchronous Editing
  • Territory Management
  • Text Editing
  • Third Party Integration
  • Trend Analysis
  • WYSIWYG Editor
  • Workflow Management

Integrations

  • Total integrations10
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations17
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

CheckMarket vs. Qualtrics CustomerXM

See how CheckMarket and Qualtrics CustomerXM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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