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CheckMarket Logo

CheckMarket

4.5
(147)

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Cloud-based enterprise survey software solution

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(9)

CheckMarket Features

Features Summary

Functionality

4.3

/5

147

Total features

67

7 categories

CheckMarket features

360 Degree Feedback
API
Access Controls/Permissions
Action Management
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
Benchmarking

Common features of Employee Engagement software

360 Degree Feedback
API
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Benchmarking
Chat/Messaging

Price starts from

150

Per month

Usage Based

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

147

Price starts from

150

Per month

learn more

Total Features

67

Unique features

  • Site Intercept Survey

  • Email Reminders

  • Pulse Surveys

  • Phone-Based

Functionality

4.5

/5

9.5K

Price starts from

25

/user

Per month

visit website

Total Features

54

Features in Common

38

Unique features

  • Live Results Sharing

  • Offline Response Collection

  • Email Distribution

  • Collaboration Tools

Functionality

4.2

/5

6K

Price starts from

20

/user

Per month

visit website

Total Features

207

Features in Common

31

Unique features

  • Commenting/Notes

  • Predictive Analytics

  • Content Management

  • Team Assignments

Common CheckMarket comparisons

CheckMarket logo
SurveyMonkey logo
CheckMarketvsSurveyMonkey
CheckMarket logo
Alchemer logo
CheckMarketvsAlchemer

Reviewers who mentioned features said:

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Toon R.

Verified reviewer

Management Consulting, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GO team

Reviewed 4 years ago

I use it internally & externally. It looks professional and it's efficient tool overall.

Pros

The customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!

Cons

If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

ML
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Melanie L.

Marketing and Advertising, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Checkmarket Software - My feedback :)

Reviewed 2 years ago

I highly appreciate all the professional help we get from the checkmarket support team & the online support pages. When speaking to the team, there is not only always timely & client friendly feedback, but also always straight to the point = excellent understanding of my issue & solution approach. The team usually directly offers one or multiple solutions to the problem raised (e.g. complex configuration), plus an explanation of what happened or why my config didn't work as expected, so it allows me to build my knowledge over time and get the best use out of the tool. Honestly one of the best tool & client services I've ever experienced on the large landscape of online tools I continously use.

Pros

Extremely flexible / highly customizable to specific needs, and a million possibilities to configure the surveys as you need them, in terms of branching/prefill/depending fields/CSL coding, etc but also branding-wise. We also appreciate the notification feature that can be based on various conditions, we love the easy buildable online dashboards, easy filter.. ability to share (protected or non-protected) those dashboards, possibility to use an own domain. Of course we highly appreciate the features to manage imports/exports of data in bulk and the different distribution channels and possibilities, even to be able to link surveys in between them. The software is also very intuitive and support pages (+ the support team) are well done and are very useful.

Cons

In certain cases (specific needs) we have to work with complex turnarounds to get to the ideal configuration. For branching the IF + AND + OR is great but especially with the OR certain cases are not technically working well, and we need to put quite time consuming workarounds in place. Another little frustration is the survey pdf - so this one is GREAT GREAT GREAT to have and broadly/very much used, but if we could customize (at least slightly) in between different surveys that would be a really valuable one too. One other feature we hope for is that text boxes keep the exact format of the text entered into the text box by the survey respondent (e.g. line breaks, bullets...) All I can think of for now :)

LV
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Loekie V.

Logistics and Supply Chain, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use, good insights and good support

Reviewed 3 years ago

We use it for internal and external surveys. I works good and is very flexible.

Pros

The system is flexible and easy to use and the support team is very helpfull

Cons

We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us

ME
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Marc E.

Insurance, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The perfect solution for creating online surveys.

Reviewed 3 years ago

We now have a tool within the company that is used by multiple teams for all kind of projects: from large customer surveys and NPS surveys, to small internal projects as sending invites for events or polling our employees about their job. As the tool is easy to use and no training is needed, everyone can start creating surveys right away.

Pros

- 7/7 support with correct, helpful answers and tips & tricks. The response times are impressive - A tool with lots of features, I cannot think of one that is missing. - You can create and share custom dashboards and reports. - You can set up closed loops for contacting dissatisfied customers. - They have specific features for NPS surveys. - Multilingual surveys are possible - You can choose where in the world your data are stored. - They offer additional services if you lack time or experience. - The value for money is top. - You can distribute surveys through multiple channels (including email, SMS, QRcode) - Surveys and emails work great on mobile devices. - The number of users is unlimited.

Cons

The reporting optiosn were limited but as they released a new version that allows you to create custom dashboards and reports with lots of features, I cannot fidn another 'con'.

CB
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Chantal B.

Human Resources, 1,001-5,000 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Checkmarket - Ideal to send out Customized Surveys

Reviewed 2 years ago

I'm really very pleased with the tool. I can not say that there is something I'm not satisfied about. Not only the tool, but also the customer service is top!

Pros

You can lay-out all type of questions Process roadmap that is designed - userfriendly Possibilities to report afterwards

Cons

I don't think there is something not to like. But I'm interested in knowing as much as possible about 'how to score' your answers. I see that a lot of people in our company use the tool, but they very often don't know how to score. And often you are under time pressure - not always easy to deep-dive in all the information on the site. Especially when you don't use the tool frequently.

MS
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Mark S.

Medical Devices, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product, Really flexible and great customer service

Reviewed 3 years ago

Excellent. I have the product I planned before I started at a reasonable cost.

Pros

The product helps to construct really flexible surveys, with conditional follow on questions that make the survey really quick and simple for the respondent, reducing the number of questions they need to complete to give you the data you need.

Cons

Its complex, because its so customisable, but the support is first class.

DC
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Daniel C.

Religious Institutions, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The right tool for the job

Reviewed 2 years ago
Pros

Cost is adjusted to the use Security of data Multilingual Broad range of features Ease of use Excellent customer service Excellent support Intuitive Many more

Cons

I don't know based on my use It does what I need

HE
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Henna E.

Health, Wellness and Fitness, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and great customer service (research team)

Reviewed 3 years ago

Everything has worked as expected - great features, easy to use, easy to find guidance. The customer service of CheckMarket research team has really surprised me positively - They have always responded quickly to my e-mails (we bought some respondents for concept test) and helped me and spare no effort (Thank You [SENSITIVE CONTENT HIDDEN]!).

Pros

It's easy to use and has advanced features. The possibility to update contact lists with additional information was important for us. It's also very easy to find guidance from the webpage about how to use the software, that was also important for us. Pricing is based on number of respondents, not users, and it's very easy to add users - that works well for us. One important thing was also that you can buy respondents globally and full service if needed. These were the reasons we selected CheckMarket and it has been excellent choice!

Cons

I don't really have experienced anything negative yet.

CJ
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Charlotte J.

Telecommunications, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful market research tool !

Reviewed 3 years ago
Pros

So intuitive, continously improved with more and more interesting and useful features, amazing customer service, enables to do almost all what I can imagine.

Cons

Often difficult (or even impossible) to find information I am looking for in the help center, there are some things that I am not able to do (personal default templates for reminder e-mails, for example), a first disappointing experience with support on CSL.

GE
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Gerrie E.

Market Research, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Survey System!

Reviewed 2 years ago

I'm a very satisfied client of CheckMarket.

Pros

This software has a tremendous amount of features which makes it possible to create a completely customized survey. The customer service is also great. The employees are always helpful and friendly. I'm a very satisfied client of CheckMarket.

Cons

The user manual could be a little bit clearer to me as someone without an IT background, so that you can find things a bit faster and know how it works.

HV
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Hanneke V.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use tool for data collection User friendly software for data collection

Reviewed 5 years ago
Pros

Very user friendly and functional software. The helpdesk is easy to reach during office hours. The helpfulness of team is very good. Clear and often useful advice.

Cons

The options are not always flexible in programmation and/or output needs. For complexe skips on the questionnaire or specific needs in our exports we use workarounds instead of finding the solution in the software directly.

SL
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Sarah L.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very user friendly tool.

Reviewed 5 years ago
Pros

The CheckMarket software provides strong support to the organization of our school. We use the tool for registrations and evaluations of activities/events. The tool is very user friendly. The creation of a CheckMarket survey is easy and the tool offers a wide choice of response options. For the respondent it's an easy tool as well. The tool has different features that standard tools often don't offer. For example, it is possible to set up a maximum amount of respondents or to adapt the data after the survey is launched. Therefore our educational institution is a very happy customer!

Cons

If the software could be offered in Dutch, that would be an advantage.

FC
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Frédéric C.

Nonprofit Organization Management, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best I ever used

Reviewed 3 years ago
Pros

Multi-lingual, easy, powerful, excellent reporting

Cons

Nothing to mention. I just proposed to develop multi-waves evolutions in the reporting (but helpdesk gave me a solution I'll try)

AK
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Anil K.

Market Research, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best 5 Star Survey Software

Reviewed 2 years ago
Pros

I am a new customer, just learning their software for the first time and I am already very happy within 2 days of usage. The number of questions I had while on-boarding were many and all were answered within minutes to a few short hours and fulfilled very well by the support team. Great exceptional service.

Cons

None so far at all. There are no problems so far.

PB
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Peter B.

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We use this platform to develop and send program evaluation surveys for campaigns

Reviewed 4 years ago
Pros

We can have better control over where our data is housed. The controls for design are fairly intuitive and easy to learn. The reports are attractive and easy to interpret with many options as to how to display the data. Online sign in is convenient. They provide different methods to distribute the surveys

Cons

The limits on respondents based on the plan purchased could be an issue for some organizations. Some of the more advanced customization controls during survey construction are a bit clunky and could be refined further for a better user experience.

WB
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Wim B.

Market Research, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review

Reviewed 4 years ago

Almost all of our questionnaires are organised with CheckMarket.

Pros

Ease of use to start a questionnary. You don't have to wait for a validation or confirmation. Customer support

Cons

No major disadvantages. Some difficulties while switching between different languages in one questionnaire. You can't just copy a list of answers any more.

CM
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Catherine M.

Investment Management, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Multi-lingual software for global marketing

Reviewed 2 years ago

I need to reach and report to a bilingual audience and that's the advantage of Checkmarket

Pros

set up with built-in words and phrases for french

Cons

It is not easy to use and unlike most of its competitors it doesnt' have lots of videos demonstrating techniques on the internet.

ED
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Eveline D.

Management Consulting, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very agile and great customer service

Reviewed 4 years ago
Pros

The agility and the pro-active and fast customer service.

Cons

Once tailored programmed has been done, the survey is locked, making changes afterwards less flexible.

fl
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filip l.

Market Research, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Top platform with top suppurt

Reviewed 2 years ago

And if you have a problem, there is a fantastic help desk that you can always email and call. And they stay polite and patient, even you frequently have contacted them

Pros

Very user friendly and intuitive platform with a lot of possibilities.

Cons

Easy branching and extraction tools even for people like me who don't have a lot of programming skills.

NF
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Nathalie F.

Government Administration, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Can't be anything else but positive. Perfect tool and even more perfect customer service.

Reviewed 6 years ago
Pros

Low costs, easy to use and great support within the tool and if that's not working perfect support from customer service. Very friendly and flexibel people.

Cons

No cons were added to this review

Ev
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Evie v.

Facilities Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and perfect service

Reviewed 6 years ago

It's easy to use and almost everything is possible. When you need help, the customer service always responds within the hour.

Pros

It's easy and simple

Cons

No cons were added to this review

Md
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Manuela d.

Verified reviewer

Human Resources, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software, excelent solution!

Reviewed 4 years ago

This solution will save many hours of lost work.

Pros

When I was looking for a software solution, what captured my attention to CheckMarket was the infinity of possibilities. Not only in the surveys available but also to report their results. In adittion, the support team was always there for us even in demo time period.

Cons

It would be nice to allow export data to adittional formats.

AS
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Asmeet S.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Seamless

Reviewed 6 years ago
Pros

It's easy to use and the customer support is amazing and fast (even when you're using the trial version)! There are no pushy sales people involved and the pricing is super simple. The features that you get apply across any plan you purchase.

Cons

I haven't encountered anything that I dislike about the software. So far everything seems to be going well.

PD
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Patrick D.

Human Resources, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User friendly and great customer service

Reviewed 6 years ago

This tool gives you in a split of a second an overview of the results of the survey you launched. When you encounter a problem, a great team of reps takes care of a persistant follow-up and a tailored answer/solution.

Pros

User friendlyness and a great customer service

Cons

Building a survey is not always that easy and integrating data files needs good and accurate knowledge of the tool (e.g. abbreviations of the countries)

DL
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Deirdre L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A very satisfied customer

Reviewed 7 years ago

I've been working with CheckMarket for over 3 years now, and from the beginning I've been very satisfied with the tool. I always receive rapid and knowledgable responses from the support team: they are always on hand to offer insights and help improve the quality of the surveys. They are also very helpful when it comes to making (sometimes quite a few!) changes to a survey just before publishing or helping implement a new style following a rebranding. The ease of use of the tool is something I appreciate a lot, especially when there are so many things going on in one day - setting up a survey, even in multiple languages is quite straightforward. Overall, I'm extremely happy to be a CheckMarket customer!

Pros

No pros were added to this review

Cons

No cons were added to this review