ChurnZero Features

ChurnZero

Customer engagement & retention for subscription businesses

4.81/5 (75 reviews)

ChurnZero Feature Summary

  • Content syndication
  • Churn management
  • Analytics
  • Video content
  • Customer engagement
  • Task automation
  • Communication automation
  • Account alerts
  • Account management
  • Health score
  • Onboarding
  • Activity logging
  • Customer lifecycle management
  • Real time data
  • Real time tracking
  • Real time alerts
  • Third party integration
  • Real time dashboard
  • Communication prioritizing
  • Customer segmentation
  • Revenue management
  • Business intelligence
  • Task management
  • Engagement analytics
  • Email marketing
  • Usage tracking / analytics

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Business Intelligence
Customer Experience Management
Customer Segmentation
Email Marketing Management
Engagement Analytics
Lifecycle Management
Prioritizing
Real Time Data
Real Time Monitoring
Real Time Notifications
Revenue Management
Task Management
Third Party Integration
Usage Tracking
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Business Intelligence
Customer Experience Management
Customer Segmentation
Email Marketing Management
Engagement Analytics
Lifecycle Management
Prioritizing
Real Time Data
Real Time Monitoring
Real Time Notifications
Revenue Management
Task Management
Third Party Integration
Usage Tracking
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Business Intelligence
Customer Experience Management
Customer Segmentation
Email Marketing Management
Engagement Analytics
Lifecycle Management
Prioritizing
Real Time Data
Real Time Monitoring
Real Time Notifications
Revenue Management
Task Management
Third Party Integration
Usage Tracking
Visit WebsiteCompare App

ChurnZero Feature Reviews

25 reviewers had the following to say about ChurnZero's features:

Craig Poe

Great insights at the click of a button

2019-08-20

CZ has certainly given us a glimpse into our customers that we did not have before.

Pros

Shows great insights into your accounts, and you can manipulate the data to see exactly what you want.

Cons

Data is pushed in 1 day after it occurs Lack of time of day activity is occurring reporting, only total for the day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leilani Sales

We are fairly new to using ChurnZero but we like the flexibility of the product AND their team!

2017-10-30

Usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc.

Pros

We use ChurnZero to monitor usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc.

Cons

Many of the issues are internal issues on our end such as making sure our data is clean in Salesforce and not really knowing what would be best to monitor for the health of our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Churn Zero has taken us from being reactive with customers to proactive. It allows for great insight

2018-06-21

being able to easily track where my clients are at and take action before issues arise.

Pros

alerts, slack integration, being able to create your own customized journeys, being able to have cool dashboards and insight into customers usage right there at your fingertips.

Cons

I don't love the way that they do 'plays' but I've already talked to our CSM about it and they are working to improve that. There is very little to not like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hardin Lovett

Great CS product for medium sized businesses

2019-06-04

Before CZ we were managing our customers and churn with various different user metrics buried within our own platform, multiple spreadsheets and reports, and different BI and martech software.

Pros

Highly customizable but not too cumbersome.

Cons

Like most products in the same space the implementation was long (and still ongoing to a point). There is also a pretty steep learning curve. However, it can be intuitive once you know what you're doing.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Shanks

Great for tracking your customers progress... or lack-thereof if that's the case

2018-08-27

We have a lot of data and narrowing down what we want to track and where/when was key to getting this up and running better.

Pros

ChurnZero has been very responsive with our request, even though they can't meet all of them we've gotten great feedback from them.

Cons

It's a feature request and we cross our fingers for this in the future

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Todd Dowell

Very Easy to Use

2018-08-17

We are using a one to many customer success model and the ability to segment our customers and engage them using automated emails is amazing.

Pros

I'm a first time Customer Success Manager and have found ChurnZero very easy to use.

Cons

Sometimes it can be a bit difficult to get all the data you want into the same report.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric White

Awesome Product - Always Getting Better, Too!

2017-08-01

While we could certainly pull all this information ourselves, it would be inactionable, certainly more time intensive, and likely something much harder for the customer success team to digest compared to the incredible UI/UX provided by ChurnZero.

Pros

From setting up the tracking code for measuring different user activities in our application, to lining up the salesforce.com integration to tie to our customer accounts from our database, the whole process is very straightforward and can be completed by running through their documentation once and just knocking it out yourself.

Cons

The good news is that ChurnZero is a great SaaS company & constantly improving their product, so chances are always high that eventually I can do xyz and abc - they've been great about taking feedback over our time with them and actually building features and functions out around them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Sims

Great platform to automate & track Success

2018-07-06

We have a platform for our Success team that goes above & beyond what a traditional CRM could offer. It's critical to have software that's tailored to our team's needs, and ChurnZero meets those needs.

Pros

Extremely valuable for tech-touch clients and easy onboarding, while still remaining an excellent platform for your team to live in and monitor/track higher value clients.

Cons

Could have more custom reports with graph options, and the email editor is somewhat minimalist, but it's hard to find negatives to the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Felipe del Sol F.

ChurnZero helps us understand our customers and automate the communications with them so we minimize

2019-06-04

Pros

Automate messages depending on usage, country, type, plan, etc. Getting a proper onboarding process in place Understand users

Cons

No proper and understandable Dashboard of Team activities Dashboards in general

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Jones

Well supported throughout, clean, easy to use software that presents powerful account information

2018-03-05

Pros

Customer Support Ease of use Variety of data inputs Ability to track a customers journey easily Assistance with account management & ease of handovers Alerts when accounts are at a critical time

Cons

Can be overwhelming to start using Lots of prerequisite data - need to ensure your own Tech Team is supporting you at the start!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Winnie Ip

Great CS platform for SaaS businesses

2017-10-30

- Increased visibility on usage stats - Better understanding of which clients are high/medium/low risk of churning (good for our CS team) - Knowledge of which features of our SaaS platform are used most widely (drives more R & D and good info for our product teams) - Smoother annual renewal process (good for our sales teams) - Improved and consistent communication and setting up plays - Understanding our various segments and the activities we see among them

Pros

ChurnZero's platform and sleek UX is easy to use and navigate. Reports, dashboards, and key metrics are easy to understand and digest and enable our teams to take actionable steps.

Cons

ChurnZero has been good so far at listening to us and accepting feedback and helping us with implementation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pete Pietro

Easy to use platform providing user engagement in real time

2018-05-04

Ability to easily send NPS surveys and tabulate results and address issues as required.

Pros

The product easily interfaced to our CRM and customer cloud-based SaaS platform and provides real-time insight to client usage and behavior.

Cons

ChurnZero does not automatically calculate churn percentages of clients by day, week, month, etc. exporting to data to spreadsheets still required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Gohl

Easily check the health of your customers and identify red flags.

2017-08-01

We're helping provide more customers with greater value by looking at their activity through ChurnZero before having conversations to see usage data and figure out who isn't getting the full use out of the platform and may need additional help.

Pros

Also, it has a dashboard that easily identifies which accounts are "red flags" and I should re-engage in conversation to FIGHT CHURN!

Cons

We were fortunate enough to have onsite training, but for users who don't get that experience, they might be intimidated by all of the functionality that the system has to offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 11-50 employees)

Churn Zero is very Helpful

2019-02-11

We use this to track the interactions between our customers and our products.

Pros

I most like the ability to get clear and concise data about our users and their interactions with our products, especially knowing where they are most often using.

Cons

I have few if any complaints for ChurnZero, other than what you'd run into with any Account Management software (setup takes too long, etc)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sophie Baer

This is a fantastic tool to help keep clients engaged and has a great team supporting it!

2017-08-24

Easily finding and targeting quiet clients. This help to stay in front of them and get more engagement.

Pros

Also, I can stay more in touch with all of my accounts and it takes much less time.

Cons

I use Outlook activities to keep track of my to-do list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Sellers

Know what your customers are doing and actually reduce churn

2019-06-05

We faced a problem of having a lot of data points and a lot of customers with no way to monitor and analyze that information at scale.

Pros

Other teams are amazed when they see how quickly data can be pulled up and exported. They also provide excellent support from answering product questions to more advanced customer success strategy.

Cons

I don't really see this as a con though because any company providing this level of reporting would likely require the same effort.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily Probst

Completely customizable for your needs

2018-11-24

Pros

I love that we were to complete customize what data from our product gets pushed to ChrunZero.

Cons

The integration has taken longer than we expected it to take, and are still working on some minor kinks.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sharon Peer

Great software to manage your customers and reduce churn

2019-06-08

Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team is super efficient and fast and our queries quickly addressed.

Pros

ChurnZero is the 'working platform' in which our CSMs manage their daily operations, good dashboards exists to provide 360 view of your customers overall health.

Cons

I'm hoping that in the soon future they'll develop some AI capabilities that will be able to predict churn according to data analysis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor Phillips-Brown

ChurnZero has been incredibly helpful in my role! Customer success is A+ as well.

2017-10-16

Pros

I can also identify power users/laggards at each customer account, and use the Play function to proactively send automatic emails.

Cons

There are several reports/dashboards that I'd like to be able to see and can't currently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ghizlaine Mallek

A Must-Have for Customer Success

2017-08-11

Increased visibility into how and when our customers interact with our platform.

Pros

Not only can I build targeted cadences (that include email and in-app messages) based on activity, but I can quickly search for a particular user to determine how they've interacted with our platform prior to a call.

Cons

When "bugs" are reported by users, we almost always ask about the browser.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Koch

Great tool for CSM teams

2019-06-04

Great tool. Highly recommended!

Pros

Love the customer service provided by the Success Management team.

Cons

Naturally, an important piece of ChurnZero is the data that you're pushing into it.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

I have only been using ChurnZero for a short amount of time but I love it!

2017-11-21

Pros

We want our customers to be advocates of our brand and we are able to track their overall health with us through ChurnZero

Cons

Not going to give an exact answer to customer/client churn possibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Gabriel Brunk

Useful software, learning curve.

2019-06-12

Pros

The customizable touch-points let you select what goals you have, and record how well you are living up to those factors.

Cons

While the software has massive customization and modularity, setting up and learning all the various parts can be daunting.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Feldman

ChurnZero has changed the way I manage my clients, making it easier successfully do my job!

2017-11-13

Pros

I am constantly working with clients and scheduling calls, so ChurnZero is great for me to quickly check usage reports, recent activities, and even active contacts.

Cons

There's not much to dislike with the service. Sometimes the ChurnScore might not be as representative of my clients' health, but that is basically subjective to each client and their own strategy & use of their platform.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ashley Taylor McGrath

ChurnZero is a Life Saver!

2017-08-01

The team really listens to customer feedback as well and uses that feedback in developing their product so you know that they care about solving your business needs and your challenges!

Pros

I love that I can build targeted and segmented lists based on account details or usage and export for quick follow up.

Cons

Maybe some industry specific email templates that could then quickly be customized for plays aka email automation!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more