Additional information for Clarabridge
Key features of Clarabridge
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- Connects to multiple sources
- Connect to social media networks
- Connect to marketing automation software
- Create surveys and gather feedback
- Transcribe and interpret call recordings
- Uses Natural Language Processing (NLP) technology
- Analyze customer sentiment
- Send results to the right people
- Dashboards, reports and alerts
- Mobile, tablet and desktop compatible
- Interpret hashtags, emoticons & social-specific slang
- Text and voice analysis
- Context-sensitive sentiment analysis
- Linguistic categorization
Clarabridge Social: Integrates with popular social media platforms such as Facebook, Twitter, Trip Advisor, and Bookings.com, and social media management software such as Sysomos, Radian6, and more.
Mobile Capable: All dashboards, reports and alerts work on mobile, tablet and desktops.
Natural Language Processing (NLP) technology: The native language processing and customizable tuning used by Clarabridge text analytics resulting in 85-90% accuracy.
Clarabridge Speech: Automatically transcribes and analyzes customer call recordings using Natural Language Processing (NLP), sentiment scoring, and categorization.
Drive ROI: Use Clarabridge to optimizemarketing campaigns, product improvements, call center performance, employee training, executive strategic planning and more.