Clarabridge Pricing, Features, Reviews & Comparison of Alternatives

Clarabridge

Customer Experience Management

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Clarabridge overview

What is Clarabridge?

Clarabridge takes data from a range of sources, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and more. The app then uses Natural Language Processing (NLP) technology that incorporates text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection, to translate and derive meaning from the customer data you have gathered.

Clarabridge Social integrates with all popular social media platforms and social media management software. You can use Clarabridge Survey to create and decipher customer feedback forms, while Clarabridge Speech provides speech analysis to interpret your customer's voice. Clarabridge uses its customer experience analysis to drive business results across your company. The app pushes the data to the right people in your organization and makes it easy to interpret with dashboards, reports and alerts.
www.clarabridge.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English, Spanish
Clarabridge screenshot: Clarabridge sentiment analysisClarabridge for Customer SupportClarabridge screenshot: Navigator Dashboard View in Clarabridge

Clarabridge reviews

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Clarabridge pricing

Contact Clarabridge for pricing quotes.

Clarabridge features

API (449 other apps)
Activity Dashboard (289 other apps)
Activity Tracking (201 other apps)
Automatic Notifications (240 other apps)
CRM Integration (155 other apps)
Calendar Management (208 other apps)
Contact Management (166 other apps)
Custom Fields (165 other apps)
Customer Database (202 other apps)
Customizable Branding (251 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (226 other apps)
Electronic Payments (169 other apps)
Email Integration (223 other apps)
Reminders (210 other apps)
Reporting & Statistics (314 other apps)
Social Media Integration (200 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (296 other apps)

Videos and tutorials

Additional information for Clarabridge

Key features of Clarabridge

  • Connects to multiple sources
  • Connect to social media networks
  • Connect to marketing automation software
  • Create surveys and gather feedback
  • Transcribe and interpret call recordings
  • Uses Natural Language Processing (NLP) technology
  • Analyze customer sentiment
  • Send results to the right people
  • Dashboards, reports and alerts
  • Mobile, tablet and desktop compatible
  • Interpret hashtags, emoticons & social-specific slang
  • Text and voice analysis
  • Context-sensitive sentiment analysis
  • Linguistic categorization
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Benefits

Clarabridge Social: Integrates with popular social media platforms such as Facebook, Twitter, Trip Advisor, and Bookings.com, and social media management software such as Sysomos, Radian6, and more.

Mobile Capable: All dashboards, reports and alerts work on mobile, tablet and desktops.

Natural Language Processing (NLP) technology: The native language processing and customizable tuning used by Clarabridge text analytics resulting in 85-90% accuracy.

Clarabridge Speech: Automatically transcribes and analyzes customer call recordings using Natural Language Processing (NLP), sentiment scoring, and categorization.

Drive ROI: Use Clarabridge to optimizemarketing campaigns, product improvements, call center performance, employee training, executive strategic planning and more.