Clarabridge Pricing, Features, Reviews & Comparison of Alternatives

Clarabridge Reviews

Clarabridge

Customer Experience Management

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Clarabridge takes data from a range of sources, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and more. The app then uses Natural Language Processing (NLP) technology that incorporates text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection, to translate and derive meaning from the customer data you have gathered.

Clarabridge Social integrates with all popular social media platforms and social media management software. You can use Clarabridge Survey to create and decipher customer feedback forms, while Clarabridge Speech provides speech analysis to interpret your customer's voice. Clarabridge uses its customer experience analysis to drive business results across your company. The app pushes the data to the right people in your organization and makes it easy to interpret with dashboards, reports and alerts.
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Clarabridge Screenshots (2)

Clarabridge screenshot: Clarabridge sentiment analysisClarabridge screenshot: Navigator Dashboard View in Clarabridge

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
iPhone-iPad, iPhone, iPad, Web-based, Mobile Web App
Supported Countries
Asia, Europe, United Kingdom, United States
Supported Languages
English, Spanish
Support Options
Knowledge Base, Online Support, Phone Support, Video Tutorials

Clarabridge Pricing

Contact Clarabridge for pricing quotes.

Competitors Pricing

AlchemyAPI

Pricing model: Freemium, Subscription

Attensity

Pricing model: Subscription

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Key Features of Clarabridge

  • Connects to multiple sources
  • Connect to social media networks
  • Connect to marketing automation software
  • Create surveys and gather feedback
  • Transcribe and interpret call recordings
  • Uses Natural Language Processing (NLP) technology
  • Analyze customer sentiment
  • Send results to the right people
  • Dashboards, reports and alerts
  • Mobile, tablet and desktop compatible
  • Interpret hashtags, emoticons & social-specific slang
  • Text and voice analysis
  • Context-sensitive sentiment analysis
  • Linguistic categorization

Benefits

Clarabridge Social: Integrates with popular social media platforms such as Facebook, Twitter, Trip Advisor, and Bookings.com, and social media management software such as Sysomos, Radian6, and more.

Mobile Capable: All dashboards, reports and alerts work on mobile, tablet and desktops.

Natural Language Processing (NLP) technology: The native language processing and customizable tuning used by Clarabridge text analytics resulting in 85-90% accuracy.

Clarabridge Speech: Automatically transcribes and analyzes customer call recordings using Natural Language Processing (NLP), sentiment scoring, and categorization.

Drive ROI: Use Clarabridge to optimizemarketing campaigns, product improvements, call center performance, employee training, executive strategic planning and more.

Alternatives to Clarabridge

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