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Clevertim

Web-based Contact Management System

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Top 100 Alternatives & Competitors to Clevertim

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Freshworks CRM

4.6
(497)

Next Generation Customer Engagement Platform

Features

Total

15

143

23

features in common

15

features in common

Freshworks CRM's unique features

  • Customer Support

  • Role-Based Permissions

  • Prospecting Tools

  • Activity Dashboard

Clevertim's unique features

  • Assignment Management

  • Projections

  • File Management

  • Case Management

Starting from

$29/month

Value for money

4.6

4.6

0.0

What users say about Freshworks CRM's value for money

Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.

James N.

Overall, a great piece of software for a great price.

Adir R.

Zoho CRM

4.2
(4,8k)

CRM software that helps you sell smarter, better, faster.

Features

Total

19

325

23

features in common

19

features in common

Zoho CRM's unique features

  • Proposal Generation

  • Visitor Tracking

  • Statistical Analysis

  • Document Management

Clevertim's unique features

  • Assignment Management

  • Case Management

  • Projections

Starting from

$14/month

Value for money

4.3

4.3

0.0

What users say about Zoho CRM's value for money

The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses.

CF

Char F.

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Pipeliner CRM

4.7
(168)

The Better CRM - Built For Sales, Used By Sales!

Features

Total

15

80

23

features in common

15

features in common

Pipeliner CRM's unique features

  • Drag & Drop

  • Duplicate Detection

  • Task Scheduling

  • Lead Segmentation

Clevertim's unique features

  • Assignment Management

  • Reminders

  • Task Planning

  • File Management

Value for money

4.5

4.5

0.0

What users say about Pipeliner CRM's value for money

New and wonderful software made simple to use and that reduces cost in business. You better give a try by taking a free trial if you have never done before.

JS

James Steve N.

Pipeliner CRM has simplified how business is managed, it is an easy to use software helping save costs as no full time administrator is needed to manage it.

KC

Kataya C.

Salesforce Sales Cloud

4.4
(15,9k)

Cloud-based CRM & Sales Automation

Features

Total

18

161

23

features in common

18

features in common

Salesforce Sales Cloud's unique features

  • Email Response Control

  • Shared Contacts

  • Activity Dashboard

  • Client Tracking

Clevertim's unique features

  • Assignment Management

  • Task Planning

  • Customizable Forms

  • File Management

Value for money

4.0

4.0

0.0

What users say about Salesforce Sales Cloud's value for money

The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.

AR

Anonymous Reviewer

It is amazing what you can get and do with the free version of Salesforce. I do fundraising consultant and for small non-profits on a tight budget this is my top recommendation.

Andrea D.

Commence

4.8
(41)

Online CRM for Small to Mid-Size Businesses

Features

Total

12

40

23

features in common

12

features in common

Commence's unique features

  • Prospecting Tools

  • Contract/License Management

  • Marketing Automation

  • Proposal Generation

Clevertim's unique features

  • Third Party Integrations

  • Content Management

  • Case Management

  • Reminders

Starting from

$19/month

Value for money

4.8

4.8

0.0

What users say about Commence's value for money

This product and company deserves more recognition then it gets. The product is rock solid and offers a level of flexibility simply not offered by competitive products at their price points.

DM

Denis M.

Excellent functionality at its price point. Good value added services.

CS

Cary Schwartz

Zendesk Sell

4.3
(129)

All-in-one sales platform for sales teams.

Features

Total

16

126

23

features in common

16

features in common

Zendesk Sell's unique features

  • Task Management

  • Call Recording

  • Status Tracking

  • Collaboration Tools

Clevertim's unique features

  • Assignment Management

  • Case Management

  • Task Planning

  • File Management

Starting from

$19/month

Value for money

4.1

4.1

0.0

What users say about Zendesk Sell's value for money

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.

SC

Samuel C.

Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault.

BW

B. W. B.

ActiveCampaign

4.6
(1,3k)

Email Marketing, Marketing Automation, CRM/Sales Automation

Features

Total

11

111

23

features in common

11

features in common

ActiveCampaign's unique features

  • Real Time Data

  • Demographic Data

  • AB Testing

  • Task Management

Clevertim's unique features

  • Internal Chat Integration

  • Document Storage

  • Task Planning

  • Opportunity Management

Starting from

$9/month

Value for money

4.5

4.5

0.0

What users say about ActiveCampaign's value for money

I would highly recommend this to anyone who wants an email solution that offers great features at a great price.

RT

Rod T.

Everything works as it should, their support is great when you need them (which in my experience has been infrequently), and the price is great.

JS

James S.

Outreach

4.5
(230)

Sales Engagement Platform

Features

Total

4

25

23

features in common

4

features in common

Outreach's unique features

  • Call List Management

  • Sales Reports

  • Collaboration Tools

  • Performance Management

Clevertim's unique features

  • Lead Distribution

  • Customizable Forms

  • Quotes/Estimates

  • Interaction Tracking

Value for money

4.3

4.3

0.0

What users say about Outreach's value for money

Time is the most valuable asset and that is what it had cost me. A week of time to try to recover my progress with 0 help from support.

TB

Tyler B.

We ended up switching to Mailshake because it sufficed for our use-case without the hefty costs. But Outreach is the far superior tool.

Jordan R.

monday.com

4.6
(2,3k)

Project Management Made Easy

Features

Total

20

514

23

features in common

20

features in common

monday.com's unique features

  • Field Sales Management

  • Advertising Management

  • Release Management

  • Screen Sharing

Clevertim's unique features

  • Internal Chat Integration

  • Projections

Starting from

$29/month

Value for money

4.3

4.3

0.0

What users say about monday.com's value for money

Great Software, Easy To Use & Great Value for Money.

KD

Karen D.

Easy to use interface, good user community, one tool that can make the work of 4 (planning, customers, testing, budgeting) and anything else you turn it into.

AJ

Andres J.

Bitrix24

4.0
(463)

100% free CRM, collaboration and communication tool suite

Features

Total

19

356

23

features in common

19

features in common

Bitrix24's unique features

  • Jobs Board

  • Applicant Tracking

  • Drag & Drop

  • Utilization Reporting

Clevertim's unique features

  • Projections

  • Task Planning

  • Reminders

Starting from

$24/month

Value for money

4.1

4.1

0.0

What users say about Bitrix24's value for money

As a CRM, cloud for documentation and message it works great and is at a very nice price.

Evelyn S.

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

JP

James P.

Features

Total

15

149

23

features in common

15

features in common

Really Simple Systems CRM's unique features

  • FAQ

  • Analytics/ROI Tracking

  • Bulk Send

  • List Management

Clevertim's unique features

  • Internal Chat Integration

  • Content Management

  • Lead Distribution

  • File Management

Starting from

$14/month

Value for money

4.5

4.5

0.0

What users say about Really Simple Systems CRM's value for money

Great price and support. Easy to understand and use.

DE

David E.

I think it is absolute quality and value for money, and easy to use.

MD

Mark D.

Maximizer CRM

4.0
(277)

Find the right plan to help you get growing.

Features

Total

12

63

23

features in common

12

features in common

Maximizer CRM's unique features

  • Sales Reports

  • Campaign Management

  • Task Management

  • Multi-Channel Marketing

Clevertim's unique features

  • Internal Chat Integration

  • Content Management

  • Customizable Fields

  • Projections

Starting from

$29/month

Value for money

3.7

3.7

0.0

What users say about Maximizer CRM's value for money

Above and beyond the cost effectiveness of a sales automation system, the ease of use and ability to map my organization into the system has made user acceptance very high.

JP

Jim P.

The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds.

JO

Javier O.

NetSuite CRM

3.9
(182)

Redefine Your Customer Relationships in the Cloud

Features

Total

11

65

23

features in common

11

features in common

NetSuite CRM's unique features

  • Sales Orders

  • Support Ticket Tracking

  • Referral Tracking

  • Performance Management

Clevertim's unique features

  • Third Party Integrations

  • Projections

  • Task Planning

  • Customizable Fields

Starting from

$129/month

Value for money

3.5

3.5

0.0

What users say about NetSuite CRM's value for money

It will be amazing and wonderful and the very best thing, so long as you are able to make that investment. If you can't, you aren't ready for it.

WJ

Wendy J.

It seems that since Oracle acquired Netsuite, they have a very rigid cost structure. We had a very disappointing initial experience because they charged us extra costs after agreement.

MP

Mariano P.

Keap

4.1
(1,1k)

An all-in-one CRM, sales and marketing automation software

Features

Total

12

135

23

features in common

12

features in common

Keap's unique features

  • Social Marketing

  • Tagging

  • Search Marketing

  • Task Management

Clevertim's unique features

  • Internal Chat Integration

  • Content Management

  • Case Management

  • Opportunity Management

Starting from

$79/month

Value for money

3.8

3.8

0.0

What users say about Keap's value for money

We came from Hubspot because we felt like Infusionsoft was really focused on small businesses, price was right and felt like we got a lot out of attending ICON conferences.

CM

Colette M.

Sick and tired of paying money for something no one can make function and do what I need.

HM

Heidi M.

Less Annoying CRM

4.8
(401)

A simple CRM built just for small businesses

Features

Total

12

57

23

features in common

12

features in common

Less Annoying CRM's unique features

  • Lead Qualification

  • Pipeline Management

  • Source Tracking

  • Shared Contacts

Clevertim's unique features

  • Assignment Management

  • Content Management

  • Quotes/Estimates

  • Reminders

Starting from

$15/month

Value for money

4.9

4.9

0.0

What users say about Less Annoying CRM's value for money

Great Company - Cost Effective and Surprisingly Flexible Software.

JL

John L.

Price, ease of use, customer support as I learned capabilities, and the insurance platform.

JH

Jennie H.

vcita

4.5
(194)

vcita: Build a business you’re proud of.

Features

Total

17

200

23

features in common

17

features in common

vcita's unique features

  • Lesson Notes

  • Mobile Payments

  • Online Booking

  • Business Card/Badge Scanning

Clevertim's unique features

  • Internal Chat Integration

  • Opportunity Management

  • Task Planning

  • Assignment Management

Starting from

$12.45/month

Value for money

4.2

4.2

0.0

What users say about vcita's value for money

I just renewed my subscription for another year because it is one of the best business tools to make life easier, to save time, and to make more money.

AR

Anonymous Reviewer

The extra efficiency with VCita at an affordable cost.

DL

Denys L.

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

10

126

23

features in common

10

features in common

InfoFlo's unique features

  • Telemarketing Management

  • Call Recording

  • Search/Filter

  • Time Tracking

Clevertim's unique features

  • Third Party Integrations

  • Content Management

  • File Management

  • Opportunity Management

Value for money

4.6

4.6

0.0

What users say about InfoFlo's value for money

The product represents great value (features and benefits, and ease of use relative to cost).

JB

Jim B.

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

Tracker

4.6
(165)

We help recruitment firms grow and increase profitability

Features

Total

14

85

23

features in common

14

features in common

Tracker's unique features

  • Job Management

  • Activity Tracking

  • Referral Tracking

  • Talent Acquisition

Clevertim's unique features

  • Assignment Management

  • Opportunity Management

  • File Management

  • Case Management

Starting from

$80/month

Value for money

4.7

4.7

0.0

What users say about Tracker's value for money

Beats most vendors hands down. Great functionality, great price great team supporting it.

SW

Stuart W.

Excellent ongoing customer service after onboarding. Helpful dashboards and "To Do" lists keep you easily on top of performance and revenue-driving activity.

SM

Scott M.

Nutshell

4.2
(358)

CRM and email marketing that helps your business grow.

Features

Total

13

89

23

features in common

13

features in common

Nutshell's unique features

  • WYSIWYG Editor

  • Chat/Messaging

  • Conversion Tracking

  • Data Visualization

Clevertim's unique features

  • Content Management

  • Projections

  • Customer Database

  • Case Management

Starting from

$19/month

Value for money

4.2

4.2

0.0

What users say about Nutshell's value for money

It is very intuitive and has a great mobile app. The price is also great considering all the features.

Alex W.

It's inexpensive and for a start-up company that is important. Integrations with MailChimp have been helpful and syncing data with Gmail has also been very easy and fast.

JS

John S.

Method CRM

4.2
(81)

The #1 rated CRM for QuickBooks Desktop and Online users

Features

Total

15

120

23

features in common

15

features in common

Method CRM's unique features

  • Tagging

  • Billing & Invoicing

  • Calendar Sync

  • Supplier Management

Clevertim's unique features

  • Internal Chat Integration

  • Content Management

  • File Management

  • Case Management

Starting from

$25/month

Value for money

3.8

3.8

0.0

What users say about Method CRM's value for money

I liked the low cost and the clean interface that all looked much nicer than what we had been using. I really liked how tightly it could integrate with QuickBooks Online which saved us a lot of time.

RM

Richard M.

We have spent plenty of money adjusting this to our liking. Everytime they fix something they mess something else up and then charge you to fix there mistakes.

VD

Vanessa D.

Pipedrive

4.6
(2,3k)

CRM built by salespeople, for salespeople

Features

Total

16

157

23

features in common

16

features in common

Pipedrive's unique features

  • Influence Tracking

  • Feedback Management

  • Multi-Channel Communication

  • Call Recording

Clevertim's unique features

  • Assignment Management

  • Projections

  • Customizable Forms

  • Task Planning

Starting from

$12.5/month

Value for money

4.4

4.4

0.0

What users say about Pipedrive's value for money

Hands down Pipedrive has the most comprehensive integration marketplace for the best price period.

DC

Dave C.

We chose it because I received recommendations from my network. Great value for the money, and you are valued as a customer.

AR

Anonymous Reviewer

Caspio

4.6
(133)

Build online database applications without coding.

Features

Total

17

324

23

features in common

17

features in common

Caspio's unique features

  • Release Management

  • Supplier Management

  • Real Time Reporting

  • Admissions Management

Clevertim's unique features

  • Opportunity Management

  • File Management

  • Task Planning

  • Reminders

Starting from

$100/month

Value for money

4.5

4.5

0.0

What users say about Caspio's value for money

The ease of customization, flexibility and pricing won me over. Caspio plans scaled with our business so i never felt like i was paying too much for the service.

AC

Aaron C.

In this respect, Caspio has played out an important and critical role by offering a reasonably priced and powerful platform to them.

DC

Dominique C.

Insightly

3.9
(491)

CRM for lifelong customer relationships.

Features

Total

19

178

23

features in common

19

features in common

Insightly's unique features

  • Web Forms

  • Email Response Control

  • Delivery Tracking

  • Calendar Sync

Clevertim's unique features

  • Content Management

  • Customizable Forms

  • Case Management

Starting from

$29/month

Value for money

3.9

3.9

0.0

What users say about Insightly's value for money

Pricing and features vary widely with what you're willing to pay which is fair and great frankly. There's even a free plan that gives you a sneak peak into the great features.

AR

Anonymous Reviewer

It is quite pricey for the intended market and the lack of office integration is a no no.

FA

Femi A.

HarmonyPSA

4.5
(22)

The next generation of professional services automation.

Features

Total

18

332

23

features in common

18

features in common

HarmonyPSA's unique features

  • Patch Management

  • Knowledge Management

  • Auto-Responders

  • Service Catalog

Clevertim's unique features

  • Content Management

  • File Management

  • Customizable Forms

  • Case Management

Starting from

$65/month

Value for money

4.4

4.4

0.0

What users say about HarmonyPSA's value for money

Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer.

NT

Natalie T.

We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.

JV

Jason V.

Salesmate

4.7
(69)

CRM, sales management, automation & acceleration software

Features

Total

13

98

23

features in common

13

features in common

Salesmate's unique features

  • Lead Nurturing

  • Mobile Alerts

  • Call Recording

  • Lead Capture

Clevertim's unique features

  • Assignment Management

  • Projections

  • Customer Database

  • Case Management

Starting from

$12/month

Value for money

4.8

4.8

0.0

What users say about Salesmate's value for money

Salesmate is a good customer relationship management software option for users who do not want a lot of complexity in their CRM. It is good value for money too.

Mithil P.

The customer service are willing to call or video chat with you to resolve any issues you have. They price is very fair and not that expensive in my opinion.

TA

Tyler A.

karmaCRM

4.5
(27)

Small business CRM software

Features

Total

11

40

23

features in common

11

features in common

karmaCRM's unique features

  • Task Scheduling

  • Prospecting Tools

  • Territory Management

  • Live Chat

Clevertim's unique features

  • Internal Chat Integration

  • Content Management

  • Task Planning

  • Projections

Starting from

$9/month

Value for money

4.3

4.3

0.0

What users say about karmaCRM's value for money

What I like best is the price and the fact that I can go anywhere and access my database of customers. I also like how easy it is to upload documents that correlate with my customers.

Candace C.

Very responsive tech and customer service staff. Reasonable price too (based on user numbers).

SM

Stan M.

Pobuca Connect

4.4
(89)

Connect with your contacts

Features

Total

10

45

23

features in common

10

features in common

Pobuca Connect's unique features

  • Data Synchronization

  • Search/Filter

  • Secure Data Storage

  • Active Directory Integration

Clevertim's unique features

  • Internal Chat Integration

  • Content Management

  • Lead Distribution

  • Document Storage

Airtable

4.7
(1,1k)

Cloud-based organization & collaboration tool

Features

Total

15

161

23

features in common

15

features in common

Airtable's unique features

  • Client Portal

  • File Sharing

  • SEO Management

  • Reporting/Project Tracking

Clevertim's unique features

  • Internal Chat Integration

  • Opportunity Management

  • Case Management

  • Quotes/Estimates

Starting from

$12/month

Value for money

4.6

4.6

0.0

What users say about Airtable's value for money

Airtable is a great inexpensive option to use. If you are on a budget, and don’t want to spend money for a program this should be your go to.

ES

Emma S.

Very good value for money. Practical, inexpensive and quick way to implement a system for internal use.

Bruno C.

Features

Total

13

89

23

features in common

13

features in common

Salesforce Essentials' unique features

  • Landing Pages/Web Forms

  • Territory Management

  • Lead Verification/Validation

  • Source Tracking

Clevertim's unique features

  • Content Management

  • Customizable Fields

  • File Management

  • API

Starting from

$25/month

Value for money

3.9

3.9

0.0

What users say about Salesforce Essentials' value for money

The code quality was awesome and the staff was super helpful. I think I'm getting the value for my money using this product.

TP

Tanay P.

This was the perfect solution (and cost effective) for us to immediately begin tracking and tackling our pipeline and contacts to stay on track with everyting.

Parker N.

Copper

4.4
(428)

The CRM designed for Google Workspace

Features

Total

15

110

23

features in common

15

features in common

Copper's unique features

  • Email Response Control

  • Graphical Data Presentation

  • Database Support

  • Alerts/Notifications

Clevertim's unique features

  • Assignment Management

  • Case Management

  • Lead Distribution

  • File Management

Starting from

$25/month

Value for money

4.1

4.1

0.0

What users say about Copper's value for money

Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.

JW

Janna W.

We embraced Copper even though it was a little pricey for a small business and required us to commit to a year.

TW

Timothy W.

Salesflare

4.7
(119)

Intelligent CRM for small and medium sized B2B businesses

Features

Total

16

159

23

features in common

16

features in common

Salesflare's unique features

  • Prospecting Tools

  • Collaboration Tools

  • Appointment Management

  • Forecasting

Clevertim's unique features

  • Assignment Management

  • Quotes/Estimates

  • Customizable Forms

  • Task Planning

Starting from

$29/month

Value for money

4.8

4.8

0.0

What users say about Salesflare's value for money

We love Customer Support as CSR is always there to help us. And it has so many awesome features which will help you in saving money on cold email campaign tools.

Gourav M.

It is perfect If you do not want to enter Data all the time but run a sales Pipeline. Salesflare claims to just adds Value without requiring to invest time in making this possible.

Janosch F.

Wingmate

4.6
(51)

Frontline sales incentivization platform

Features

Total

13

79

23

features in common

13

features in common

Wingmate's unique features

  • Drag & Drop

  • Task Scheduling

  • Pipeline Management

  • Prospecting Tools

Clevertim's unique features

  • Internal Chat Integration

  • Content Management

  • Case Management

  • Projections

eWay-CRM

4.6
(225)

The Best CRM for Microsoft Outlook

Features

Total

16

67

23

features in common

16

features in common

eWay-CRM's unique features

  • Sales Forecasting

  • Pipeline Management

  • Collaboration Tools

  • Email Marketing

Clevertim's unique features

  • Assignment Management

  • Case Management

  • Customizable Forms

  • Task Planning

Starting from

$24/month

Value for money

4.7

4.7

0.0

What users say about eWay-CRM's value for money

Built in Outlook, good service, good value for money, language versions.

RM

Radoslav M.

It’s easy, adoptable and fits all users. For us as a small company it’s in the right pricerange and has all the features we need.

PF

Peter F.

HoneyBook

4.9
(368)

Client management for freelancers & SMBs

Features

Total

11

107

23

features in common

11

features in common

HoneyBook's unique features

  • Calendar/Reminder System

  • Billing & Invoicing

  • Calendar Sync

  • Customer Support

Clevertim's unique features

  • Internal Chat Integration

  • Content Management

  • Lead Distribution

  • Opportunity Management

Starting from

$9/month

Value for money

4.7

4.7

0.0

What users say about HoneyBook's value for money

But HoneyBook helps me keep all my inquiries, pricing packages, contracts, email templates, and payment details in one place and has been a lifesaver for me.

JD

Jessica D.

I love that my pricing guide, invoicing, questionnaires, and contracts all come from the same source and are organized for me.

am

angel m.

SalesRabbit

4.2
(179)

Door to door and field sales tracking & lead management

Features

Total

10

55

23

features in common

10

features in common

SalesRabbit's unique features

  • Shared Contacts

  • GPS

  • Goal Setting / Tracking

  • Proposal Generation

Clevertim's unique features

  • Internal Chat Integration

  • Email Management

  • File Management

  • Document Storage

Starting from

$19/month

Value for money

4.2

4.2

0.0

What users say about SalesRabbit's value for money

Weekly emails from sales rabbit with training and features would be nice. Even for products I don't have and I could purchase if it's worth the money, value.

JS

Johnathan S.

Easy qualifications, able to track team stats, prospects, and easy e-agreements. Value by far exceeds the cost.

NR

Nick R.

Contact Boss

4.8
(10)

CRM database management tool for managing contacts

Features

Total

8

52

23

features in common

8

features in common

Contact Boss' unique features

  • Segmentation

  • Reporting & Statistics

  • Alerts/Notifications

  • Real Time Reporting

Clevertim's unique features

  • Internal Chat Integration

  • Content Management

  • Customizable Forms

  • Task Planning

Thryv

4.2
(325)

All-in-one management software built for small business

Features

Total

16

136

23

features in common

16

features in common

Thryv 's unique features

  • Mobile Coupons

  • Callback Scheduling

  • Social Marketing

  • Drip Campaigns

Clevertim's unique features

  • Assignment Management

  • Case Management

  • Customizable Forms

  • Task Planning

Value for money

4.0

4.0

0.0

What users say about Thryv 's value for money

Also, the ability to self manage social campaigns is a great advantage. THE BEST FEATURE is COST of them managing my business on all website platforms for one price and no surprises.

JS

Jerry S.

It is such a time saver when it comes to tracking down money on jobs that have billed. It is like having an extra employee.

BH

Brent H.

4Degrees

5.0
(4)

Customer relationship & pipeline management for companies

Features

Total

10

33

23

features in common

10

features in common

4Degrees' unique features

  • Reporting/Analytics

  • Calendar/Reminder System

  • Customer Segmentation

  • Segmentation