Click2Coach Features

Click2Coach

Workforce optimization software for contact centers

4.25/5 (2 reviews)

Click2Coach Feature Summary

  • Voice & screen recording
  • Audio & video playback
  • Desktop activity recording
  • Enhanced search of recordings
  • Annotations within recordings
  • Customizable evaluation templates
  • Performance dashboard
  • Data analytics & tagging
  • Performance reports
  • Coaching tools
  • Agent training/eLearning materials
  • Training delivery to agent desktop
  • Net Performance Scores

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Click2Coach Feature Reviews

2 reviewers had the following to say about Click2Coach's features:

John Paredes

Click2Coach review

2014-11-18

Pros

The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions.

Cons

It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

6/10

Recommendations to others considering Click2Coach

IT Transform every interaction into lasting customer relationships with coaching to improve agent effectiveness.

Source: Software Advice
Helpful?   Yes   No
Read more
Perry Kendall

Fantastic relationship with Envision and this product for many years!

2014-09-30

Pros

I like the user-friendly functionality, the agent interface, and Envision's support team.

Cons

We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Click2Coach

Focus on the agent experience and how they will receive coaching and advice from leaders related to their calls.

Source: Software Advice
Helpful?   Yes   No
Read more