Click2Coach Features

Click2Coach

Workforce optimization software for contact centers

4.25/5 (2 reviews)

Competitor Feature Comparison

Archiving & Retention
Built-in Course Authoring
Call Logging
Call Monitoring
Call Recording
Customizable Templates
Event Triggered Actions
Inbound Call Center
Learning Paths/Tracks
Monitoring
On-Demand Recording
Recording
Reporting/Analytics
Scheduled Recording
Learn moreCompare App
Archiving & Retention
Built-in Course Authoring
Call Logging
Call Monitoring
Call Recording
Customizable Templates
Event Triggered Actions
Inbound Call Center
Learning Paths/Tracks
Monitoring
On-Demand Recording
Recording
Reporting/Analytics
Scheduled Recording
Learn moreCompare App
Archiving & Retention
Built-in Course Authoring
Call Logging
Call Monitoring
Call Recording
Customizable Templates
Event Triggered Actions
Inbound Call Center
Learning Paths/Tracks
Monitoring
On-Demand Recording
Recording
Reporting/Analytics
Scheduled Recording
Learn moreCompare App

Click2Coach Feature Reviews

2 reviewers had the following to say about Click2Coach's features:

John P.

Click2Coach review

2014-11-18

Pros

The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions.

Cons

It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

6/10

Recommendations to others considering Click2Coach

IT Transform every interaction into lasting customer relationships with coaching to improve agent effectiveness.

Source: Software Advice
Helpful?   Yes   No
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Perry K.

Fantastic relationship with Envision and this product for many years!

2014-09-30

Pros

I like the user-friendly functionality, the agent interface, and Envision's support team.

Cons

We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Click2Coach

Focus on the agent experience and how they will receive coaching and advice from leaders related to their calls.

Source: Software Advice
Helpful?   Yes   No
Read more