Client Heartbeat Pricing, Features, Reviews & Comparison of Alternatives

Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

4.2/5 (5 reviews)

Client Heartbeat overview

We provide companies with a tool to track customer satisfaction and identify unhappy customers.

1. Send Personalized and Branded Surveys
Add your customers, add a logo and quickly send your personalized customer satisfaction surveys.

2. Track Customer Satisfaction
As your customers complete their surveys, we collect all the feedback and pop it into a simple, intuitive dashboard.

3. Get Notified when we Find Unhappy Customers
Our proprietary algorithm identifies your unhappy customers, tags them as 'at risk' and instantly emails you through a notification.

See why 150 companies rely on Client Heartbeat to track customer satisfaction.


Starting from
Pricing options
Free trial
Value for money


Business size



United States, Asia, Australia, Canada, Europe and 6 other markets, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

Client Heartbeat screenshot: Client Heartbeat DashboardClient Heartbeat Demo

Client Heartbeat reviews


Very good


Value for money
Ease of use
Customer support

Great but price should be lowered

Used daily for 6-12 months
Reviewed 2019-01-19
Review Source: Capterra

Client Heartbeat is an easy-to-use survey tool that lets you conduct and manage surveys to better understand your customers. Client Heartbeat is a survey tool that lets you create surveys. It comes with a lot of features that make it an exciting survey tool. 1. Responsive surveys. 2. Integrates with your CRM tool. 3. Comes with free trial of 21-days.

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VERY useful tool for client retention

Used daily for less than 6 months
Reviewed 2018-05-17
Review Source: Capterra

The overall look and feel of this product are on point. I really like how it automatically notifies users of clients at risk, this dramatically reduces the work of trying to figure out who to focus on, etc. Huge time-saving application!!

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Alexa Chernenka

An easy and a simple tool

Used daily for less than 6 months
Reviewed 2018-08-07
Review Source: Capterra

I like that it's easy to use! Literally, I don't think you need any training to know how to use it unless you have some specific matters you'd like to change.

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Mimi Tan

Helped us improve our survey response rate

Reviewed 2014-03-04
Review Source: Capterra

Client Heartbeat has helped us improve our survey response rate, which means we now have the majority of our customers giving us actionable feedback. As Director / Services Manager at R & G Technologies, I want to make sure I'm doing all I can to ensure our customers are happy all the time, and Client Heartbeat helps me do that.

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Client Heartbeat pricing

Starting from
Pricing options
Free trial

Client Heartbeat features


Activity Dashboard (167 other apps)
Activity Tracking (123 other apps)
Automatic Notifications (161 other apps)
Automatic Reminders (160 other apps)
CRM Integration (113 other apps)
Calendar Management (146 other apps)
Custom Fields (128 other apps)
Customer Database (118 other apps)
Customizable Branding (150 other apps)
Customizable Reporting (130 other apps)
Customizable Templates (130 other apps)
Data Import/Export (148 other apps)
Electronic Payments (114 other apps)
Email Integration (147 other apps)
Email Templates (109 other apps)
Mobile Integration (119 other apps)
Reporting & Statistics (169 other apps)
Social Media Integration (127 other apps)
Third Party Integration (165 other apps)

Additional information for Client Heartbeat

Key features of Client Heartbeat

  • Customer Satisfaction Surveys
  • Online Surveys
  • Compare to benchmarked industry data
  • Competitive analysis
  • At risk customer notifications
  • Staff reports
  • Client Testimonial Widget
  • Customer Feedback Comments
  • Testimonial Sharing
  • Personalized and Branded Surveys
  • Integrations with popular CRM's
  • Email Notifications
View All Features


1) Track and measure customer satisfaction over time
2) Industry best survey response rates of over 65%
3) Intelligently identify unhappy customers
4) Retain more customers by stopping recurring complaints
5) Benchmark your scores against industry competitors
6) Drive new business through client testimonials and referrals