Client Heartbeat Pricing, Features, Reviews & Comparison of Alternatives

Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

4.2/5 (5 reviews)

Client Heartbeat overview

What is Client Heartbeat?

We provide companies with a tool to track customer satisfaction and identify unhappy customers.

1. Send Personalized and Branded Surveys
Add your customers, add a logo and quickly send your personalized customer satisfaction surveys.

2. Track Customer Satisfaction
As your customers complete their surveys, we collect all the feedback and pop it into a simple, intuitive dashboard.

3. Get Notified when we Find Unhappy Customers
Our proprietary algorithm identifies your unhappy customers, tags them as 'at risk' and instantly emails you through a notification.

See why 150 companies rely on Client Heartbeat to track customer satisfaction. https://www.clientheartbeat.com
www.clientheartbeat.com

Pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 6 other markets, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Client Heartbeat screenshot: Client Heartbeat DashboardClient Heartbeat Demo

Client Heartbeat reviews

Excellent
3

Very good
1

Average
0
Poor
1

Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  3.7
  4.5
  4.7
Anonymous

VERY useful tool for client retention

Used daily for less than 6 months
Reviewed 2018-05-17
Review Source: Capterra

Pros
The overall look and feel of this product are on point. I really like how it automatically notifies users of clients at risk, this dramatically reduces the work of trying to figure out who to focus on, etc. Huge time-saving application!!

Cons
Sadly, the cost. It's a little pricey for what it does for you, especially for a smaller company trying to make the most out of their budget. If it were cheaper, we would've probably been able to justify the sign-up costs to accounting.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Great but price should be lowered

Used daily for 6-12 months
Reviewed 2019-01-19
Review Source: Capterra

Client Heartbeat is an easy-to-use survey tool that lets you conduct and manage surveys to better understand your customers.

Pros
Client Heartbeat is a survey tool that lets you create surveys. It comes with a lot of features that make it an exciting survey tool. 1. Responsive surveys. 2. Integrates with your CRM tool. 3. Comes with free trial of 21-days.

Cons
1. The tool is pricey. 2. Too basic features. Need to add more advanced features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Alexa Chernenka

An easy and a simple tool

Used daily for less than 6 months
Reviewed 2018-08-07
Review Source: Capterra

Pros
I like that it's easy to use! Literally, I don't think you need any training to know how to use it unless you have some specific matters you'd like to change.

Cons
Even though you can try the live dashboard of customers satisfaction for free, the tool itself is quite pricey!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mimi Tan

Helped us improve our survey response rate

Reviewed 2014-03-04
Review Source: Capterra

Client Heartbeat has helped us improve our survey response rate, which means we now have the majority of our customers giving us actionable feedback. As Director / Services Manager at R & G Technologies, I want to make sure I'm doing all I can to ensure our customers are happy all the time, and Client Heartbeat helps me do that.

Rating breakdown

Ease of use
Customer support

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Client Heartbeat pricing

Starting from
$25/month
Pricing options
Free trial
Subscription

Client Heartbeat features

API

Activity Dashboard (261 other apps)
Activity Tracking (185 other apps)
Automatic Notifications (222 other apps)
Calendar Management (196 other apps)
Contact Database (145 other apps)
Contact Management (148 other apps)
Custom Fields (160 other apps)
Customer Database (181 other apps)
Customizable Branding (231 other apps)
Customizable Reporting (181 other apps)
Customizable Templates (197 other apps)
Data Import/Export (204 other apps)
Electronic Payments (158 other apps)
Email Integration (212 other apps)
Reminders (199 other apps)
Reporting & Statistics (281 other apps)
Social Media Integration (194 other apps)
Surveys & Feedback (166 other apps)
Third Party Integration (256 other apps)

Videos and tutorials

Additional information for Client Heartbeat

Key features of Client Heartbeat

  • Customer Satisfaction Surveys
  • Online Surveys
  • Compare to benchmarked industry data
  • Competitive analysis
  • At risk customer notifications
  • Staff reports
  • Client Testimonial Widget
  • Customer Feedback Comments
  • Testimonial Sharing
  • Personalized and Branded Surveys
  • Integrations with popular CRM's
  • Email Notifications
View All Features

Benefits

1) Track and measure customer satisfaction over time
2) Industry best survey response rates of over 65%
3) Intelligently identify unhappy customers
4) Retain more customers by stopping recurring complaints
5) Benchmark your scores against industry competitors
6) Drive new business through client testimonials and referrals