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Client Heartbeat Logo

Client Heartbeat

Track customer satisfaction to know their contentment level.

(4)

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Client Heartbeat Pricing, Features, Reviews and Alternatives

Client Heartbeat FAQs

Q. What type of pricing plans does Client Heartbeat offer?

Client Heartbeat has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Client Heartbeat?

Client Heartbeat has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does Client Heartbeat support?

Client Heartbeat supports the following languages:
English


Q. Does Client Heartbeat offer an API?

Yes, Client Heartbeat has an API available for use.


Q. What other apps does Client Heartbeat integrate with?

Client Heartbeat integrates with the following applications:
Salesforce Sales Cloud, Autotask PSA


Q. What level of support does Client Heartbeat offer?

Client Heartbeat offers the following support options:
Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Phone Support

Client Heartbeat product overview

Price starts from

25

Per month

Per Feature

What is Client Heartbeat?

We provide companies with a tool to track customer satisfaction and identify unhappy customers.

Key benefits of using Client Heartbeat

1) Track and measure customer satisfaction over time
2) Industry best survey response rates of over 65%
3) Intelligently identify unhappy customers
4) Retain more customers by stopping recurring complaints
5) Benchmark your scores against industry competitors
6) Drive new business through client testimonials and referrals

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
FAQs/Forum
24/7 (Live rep)
Phone Support

Training options

Live Online
Videos
Documentation
Webinars

Not sure about Client Heartbeat? Compare it with a popular alternative

Starting from

25

Per month

Per Feature

Free plan
Free trial
Pricing range

Starting from

119

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Client Heartbeat pricing information

Value for money

3.0

/5

6

Starting from

25

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Client Heartbeat features

Functionality

3.0

/5

6

Total features

7

5 categories

Most valued features by users

Reporting/Analytics
API
Complaint Monitoring
Dashboard
Feedback Management
Negative Feedback Management
Survey/Poll Management

Functionality contenders

Client Heartbeat users reviews

Overall Rating

3.7

/5

6

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10
Rating distribution

5

4

3

2

1

3

1

0

1

1

Overall rating contenders

AR
AvatarImg

Verified reviewer

51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

VERY useful tool for client retention

Reviewed 6 years ago
Pros

The overall look and feel of this product are on point. I really like how it automatically notifies users of clients at risk, this dramatically reduces the work of trying to figure out who to focus on, etc. Huge time-saving application!!

Cons

Sadly, the cost. It's a little pricey for what it does for you, especially for a smaller company trying to make the most out of their budget. If it were cheaper, we would've probably been able to justify the sign-up costs to accounting.

AR
AvatarImg

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great but price should be lowered

Reviewed 5 years ago

Client Heartbeat is an easy-to-use survey tool that lets you conduct and manage surveys to better understand your customers.

Pros

Client Heartbeat is a survey tool that lets you create surveys. It comes with a lot of features that make it an exciting survey tool. 1. Responsive surveys. 2. Integrates with your CRM tool. 3. Comes with free trial of 21-days.

Cons

1. The tool is pricey. 2. Too basic features. Need to add more advanced features.

SF
AvatarImg

Steve F.

Transportation/Trucking/Railroad, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

No Support

Reviewed 4 years ago

Product itself is simple but with total lack of support, impossible to recommend.

Pros

Simple software. Does the job of a simple feedback tool.

Cons

There is absolutely no support. I've several issues, including having paid my subscription but my account still being locked - and it's been over a week of unanswered calls and emails. No way to recommend this product if there is no way to correct anything that goes wrong.

AC
AvatarImg

Alexa C.

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

An easy and a simple tool

Reviewed 6 years ago
Pros

I like that it's easy to use! Literally, I don't think you need any training to know how to use it unless you have some specific matters you'd like to change.

Cons

Even though you can try the live dashboard of customers satisfaction for free, the tool itself is quite pricey!

MT
AvatarImg

Mimi T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Helped us improve our survey response rate

Reviewed 10 years ago

Client Heartbeat has helped us improve our survey response rate, which means we now have the majority of our customers giving us actionable feedback. As Director / Services Manager at R & G Technologies, I want to make sure I'm doing all I can to ensure our customers are happy all the time, and Client Heartbeat helps me do that.

Pros

No pros were added to this review

Cons

No cons were added to this review

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