Client Heartbeat Reviews

Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

4.2/5 (5 reviews)

Anonymous

Great but price should be lowered

Used daily for 6-12 months
Reviewed 2019-01-19
Review Source: Capterra

Client Heartbeat is an easy-to-use survey tool that lets you conduct and manage surveys to better understand your customers.

Pros
Client Heartbeat is a survey tool that lets you create surveys. It comes with a lot of features that make it an exciting survey tool. 1. Responsive surveys. 2. Integrates with your CRM tool. 3. Comes with free trial of 21-days.

Cons
1. The tool is pricey. 2. Too basic features. Need to add more advanced features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

Anonymous

VERY useful tool for client retention

Used daily for less than 6 months
Reviewed 2018-05-17
Review Source: Capterra

Pros
The overall look and feel of this product are on point. I really like how it automatically notifies users of clients at risk, this dramatically reduces the work of trying to figure out who to focus on, etc. Huge time-saving application!!

Cons
Sadly, the cost. It's a little pricey for what it does for you, especially for a smaller company trying to make the most out of their budget. If it were cheaper, we would've probably been able to justify the sign-up costs to accounting.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

Alexa Chernenka

An easy and a simple tool

Used daily for less than 6 months
Reviewed 2018-08-07
Review Source: Capterra

Pros
I like that it's easy to use! Literally, I don't think you need any training to know how to use it unless you have some specific matters you'd like to change.

Cons
Even though you can try the live dashboard of customers satisfaction for free, the tool itself is quite pricey!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

Mimi Tan

Helped us improve our survey response rate

Reviewed 2014-03-04
Review Source: Capterra

Client Heartbeat has helped us improve our survey response rate, which means we now have the majority of our customers giving us actionable feedback. As Director / Services Manager at R & G Technologies, I want to make sure I'm doing all I can to ensure our customers are happy all the time, and Client Heartbeat helps me do that.

Rating breakdown

Ease of use
Customer support

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Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

Francois Van der Bank

Rating only

Reviewed 2016-05-23
Review Source: GetApp

Rating breakdown

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Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.