CloudCherry Pricing, Features, Reviews & Comparison of Alternatives

CloudCherry

Don't Just Satisfy, DELIGHT

3.71/5 (7 reviews)

CloudCherry overview

CloudCherry’s disruptive Customer Experience Management platform, Voice Of Customer has never been easier or faster to understand. Used by leading global enterprises today to delight their customers, the platform helps leaders map and capture omni-channel feedback across the customer’s journey, empowers every single person within the organization with data-driven insights and real-time actionability, and integrates with leading systems of records to make CX a key driver of growth and profitability.

CloudCherry is based in Salt Lake City, with offices in Singapore, Dubai, Bengaluru and Chennai. The company is backed by Vertex Ventures, CISCO Investments & IDG Ventures India. To learn more about how your organization can drive Customer Delight, visit www.cloudcherry.com.
cloudcherry.com

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
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CloudCherry reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.4
  3.9
  4.0
Aileen Zink

Choose Cloud Cherry

Used daily for 6-12 months
Reviewed 2017-03-24
Review Source: Capterra

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry. This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey responses. The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately. In addition, Cloud Cherry's tool provides a ticketing system for management to record actions taken to address negative survey responses. This tool has created efficiencies by reducing work and enabling management teams to access their feedback in real-time.

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randy cammack

Effective solution to gather real time feedback

Used daily for 6-12 months
Reviewed 2017-12-06
Review Source: Capterra

The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.I have been using CloudCherry for less than a year now and have found the tool to be very easy to use and extremely effective in gathering customer feedback. I especially like the dashboard as you gather real-time data and it provides a variety of views and reports. which you can customize to your individual needs. I also like how attentive my account manager is as my queries are always responded to in a timely manner and my suggestions passed on to the development team. Using CloudCherry has created an extra channel to assess our customer satisfaction levels and the increase in interaction has been fantastic as our students can leave feedback anonymously (should they choose to), quickly and easily.

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Jen Klein

Okay survey tool but needs improvement in many areas

Used daily for 6-12 months
Reviewed 2018-12-27
Review Source: Software Advice

We've been using Cloud Cherry for about 6 months now for our transactional NPS surveys. It gets the job done as far as distributing the surveys and delivering the results back to us. Staff members like having the ability to set up email alerts for when rules they specify - emails only for detractors or emails for all survey results.

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Lola Adebiyi

A quick and effective way to gather real-time customer feedback

Reviewed 2017-03-24
Review Source: Capterra

I have been using CloudCherry for less than a year now and have found the tool to be very easy to use and extremely effective in gathering customer feedback. I especially like the dashboard as you gather real-time data and it provides a variety of views and reports. which you can customize to your individual needs. I also like how attentive my account manager is as my queries are always responded to in a timely manner and my suggestions passed on to the development team. Using CloudCherry has created an extra channel to assess our customer satisfaction levels and the increase in interaction has been fantastic as our students can leave feedback anonymously (should they choose to), quickly and easily.

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Michael Banson

Fantastic experience from a committed team. The exemplify what customer care should be.

Used daily for less than 6 months
Reviewed 2017-05-30
Review Source: Capterra

We are taking corrective action as a result of better understanding of our customer needs. Long term we see a more steady flow of customers and profits ultimately.The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.

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CloudCherry features

API

Activity Dashboard (189 other apps)
Activity Tracking (138 other apps)
Automatic Notifications (176 other apps)
Automatic Reminders (165 other apps)
CRM Integration (121 other apps)
Calendar Management (162 other apps)
Contact Database (115 other apps)
Custom Fields (136 other apps)
Customer Database (131 other apps)
Customizable Branding (162 other apps)
Customizable Reporting (139 other apps)
Customizable Templates (140 other apps)
Data Import/Export (153 other apps)
Electronic Payments (120 other apps)
Email Integration (164 other apps)
Mobile Integration (122 other apps)
Reporting & Statistics (188 other apps)
Social Media Integration (139 other apps)
Third Party Integration (182 other apps)

Additional information for CloudCherry

Key features of CloudCherry

  • 360 degree feedback
  • Benchmarking
  • Customer analysis
  • Sentiment analysis
  • Feedback management
  • Feedback collection
  • Text analysis
  • Alerts / escalation
  • Retention management
  • Unlimited, customizable questionnaires
  • API
  • Role-based views
  • Surveys & feedback
  • Inbound IVR
  • User access controls
  • Customer experience management
View All Features

Benefits

In-Product Customer Journey Map
Micro Journeys
Data Visualization
Customer experience performance by journey stage
Recommended Goals
17+ Channels
Complete Journey Customization
Customer Journey Mapping Consultation
Open API
Outbound Integrations
BYOK
Open data
PII redaction and anonymization
Path Analysis
Predictive Analysis
Theme Analysis
Impact Analysis
Recommended Goals
Sentiment Analysis
Word Cloud