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Webex Experience Management Logo

Webex Experience Management

4.2
(21)

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Customer experience analytics software

(7)

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Webex Experience Management Pricing, Features, Reviews and Alternatives

Webex Experience Management FAQs

Q. What type of pricing plans does Webex Experience Management offer?

Webex Experience Management has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Webex Experience Management?

Webex Experience Management has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Webex Experience Management support?

Webex Experience Management supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Webex Experience Management support mobile devices?

Webex Experience Management supports the following devices:
Android, iPad, iPhone


Q. Does Webex Experience Management offer an API?

Yes, Webex Experience Management has an API available for use.


Q. What other apps does Webex Experience Management integrate with?

Webex Experience Management integrates with the following applications:
Salesforce Service Cloud, Salesforce Starter, Freshdesk, Salesforce Sales Cloud, Mailchimp, Marketo Engage, Zendesk Suite


Q. What level of support does Webex Experience Management offer?

Webex Experience Management offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base

Webex Experience Management product overview

What is Webex Experience Management?

Webex Experience Management - formerly CloudCherry - helps businesses to improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints within an organization. Used by leading global enterprises today to delight their customers, the platform helps leaders map and capture omni-channel feedback across the customer’s journey, empowers every single person within the organization with data-driven insights and real-time actionability, and integrates with leading systems of records to make CX a key driver of growth and profitability.

Key benefits of using Webex Experience Management

In-Product Customer Journey Map
Micro Journeys
Data Visualization
Customer experience performance by journey stage
Recommended Goals
17+ Channels
Complete Journey Customization
Customer Journey Mapping Consultation
Open API
Outbound Integrations
BYOK
Open data
PII redaction and anonymization
Path Analysis
Predictive Analysis
Theme Analysis
Impact Analysis
Recommended Goals
Sentiment Analysis
Word Cloud

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
24/7 (Live rep)
Email/Help Desk
Chat
Knowledge Base

Training options

Documentation
Videos
Live Online

Not sure about Webex Experience Management? Compare it with a popular alternative

Webex Experience Management logo

Webex Experience Management

4.2
(21)

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

19

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Webex Experience Management pricing information

Value for money

4.3

/5

21

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Webex Experience Management features

Functionality

4.0

/5

21

Total features

16

3 categories

Most valued features by users

Reporting/Analytics
API
Access Controls/Permissions
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Dashboard
Feedback Management

Functionality contenders

Webex Experience Management users reviews

Overall Rating

4.2

/5

21

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10
Rating distribution

5

4

3

2

1

12

4

4

0

1

Pros
Webex has created a strong reliable communication path for Employees and Customers. This has made working from home successful, and positive.
As a company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price.
Fantastic experience from a committed team. The exemplify what customer care should be.
Cons
With that version, it is not possible to edit regular communication. I find that if I discover an error, or need to change information I send out, I have to delete it.
The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.
I am trying to solve a marketing problem. So far I have not achieved my overall objectives because, my waiters consistency in using the software is an issue.

Overall rating contenders

Common Webex Experience Management comparisons

Webex Experience Management logo
Medallia Experience Cloud logo
Webex Experience ManagementvsMedallia Experience Cloud

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