Webex Experience Management Pricing, Features, Reviews & Comparison of Alternatives

Webex Experience Management

Customer experience analytics software

4.0/5 (13 reviews)

Webex Experience Management overview

What is Webex Experience Management?

Webex Experience Management - formerly CloudCherry - helps businesses to improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints within an organization. Used by leading global enterprises today to delight their customers, the platform helps leaders map and capture omni-channel feedback across the customer’s journey, empowers every single person within the organization with data-driven insights and real-time actionability, and integrates with leading systems of records to make CX a key driver of growth and profitability.
cloudcherry.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
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Webex Experience Management reviews

Value for money
Features
Ease of use
Customer support
  4.1
  3.6
  3.8
  4.0
Aileen Zink

Choose Cloud Cherry

Used daily for 6-12 months
Reviewed 2017-03-24
Review Source: Capterra

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

Pros
This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey responses. The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately. In addition, Cloud Cherry's tool provides a ticketing system for management to record actions taken to address negative survey responses. This tool has created efficiencies by reducing work and enabling management teams to access their feedback in real-time.

Cons
Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions. The great thing is Cloud Cherry is open to feedback and continues to develop their product, therefore, I see these features being a reality in the near future.

Response from CloudCherry Analytics


Dear Aileen,

Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well.

Thanks,
CloudCherry Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vinodh Sagayaraj Emmanuel

Best Software to Guage Customer Delight

Used daily for 2+ years
Reviewed 2019-06-21
Review Source: Capterra

The customer feedback helps us to find the core problem / root cause of the Customer's concern. The problem insights helps us to make a better business decision for more sales and customer satisfaction.

Pros
1. User friendly software 2. Additional sailent feature provision urges the user to reuse the platform. 3. Very simple platform where one can guage the Customer Delight easily. 4. The presence of this software is highly recommended for any industry because it's important to take care of our existing customer, which itself helps us to retain a certain amount of business in any industry and the tought process of the Customer about the company is revealed using this software.

Cons
The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Laura Stridiron

Newer solution with growing pains

Used daily for 6-12 months
Reviewed 2019-06-25
Review Source: Capterra

CloudCherry has been good to work with. They are eager to ensure a good customer experience as well as learn from customer feedback to continually better their program and processes. Communication is good. Any issues that have come about tend to not necessarily be with the software itself, but with the maturity of the processes for implementation that can create loose ends.

Pros
Flexibility and support provided by the CloudCherry organization

Cons
Bugs, maturity of processes for implementation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Robyn Sokolow

Great product

Used weekly for 2+ years
Reviewed 2019-06-21
Review Source: Capterra

Overall experience has been great. The customer service is suburb and it is user friendly. It helps the business find trends and zero in on some concerns of our guest. We have been using this tool for many years, and all of our management

Pros
I like that you can personalize it to the needs of the business. We create the email list and it is easy to upload the list and automatically send out the surveys however often you would like. It is user friendly and if i ever do need assistance i get email responses in a timely manner. We use this software to survey our guest about their stay and we are able to categorize the questions by department so we can see trends and opportunities where we can improve.

Cons
It was a little difficult at first to understand how to use the software. However, once you learn it it is simple. Did take take to fine tune the questions and what works best for the business, but overall it isnt too difficult.

Response from CloudCherry Analytics


Robyn,

Thank you for the review. We look forward to continue to try and provide you and your staff with more and more value.

Sincerely,
The CloudCherry Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mandy Olson

A voice of the customer program that listens to THEIR customers!

Used daily for 1-2 years
Reviewed 2019-06-18
Review Source: Capterra

Pros
We appreciate the fact that Cloud Cherry's product team takes an interest in what their customers are needing from the platform. When we have a need, idea, or issue, they take action in a timely manner. They have been able to create custom reports for us and alter them as needed.

Cons
Occasionally there are errors in reporting, or other minor issues with invitations, but they are always quick to find a resolution.

Response from CloudCherry Analytics


Mandy on behalf of CloudCherry we wanted to say thank you for being a customer and thank you for speaking such kind words about our team.

Our goal is to continually make you successful, please let us know if there is anything we can do help more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Webex Experience Management features

API
Surveys & Feedback

Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for Webex Experience Management

Key features of Webex Experience Management

  • 360 degree feedback
  • Benchmarking
  • Customer analysis
  • Sentiment analysis
  • Feedback management
  • Feedback collection
  • Text analysis
  • Alerts / escalation
  • Retention management
  • Unlimited, customizable questionnaires
  • API
  • Role-based views
  • Surveys & feedback
  • Inbound IVR
  • User access controls
  • Customer experience management
View All Features

Benefits

In-Product Customer Journey Map
Micro Journeys
Data Visualization
Customer experience performance by journey stage
Recommended Goals
17+ Channels
Complete Journey Customization
Customer Journey Mapping Consultation
Open API
Outbound Integrations
BYOK
Open data
PII redaction and anonymization
Path Analysis
Predictive Analysis
Theme Analysis
Impact Analysis
Recommended Goals
Sentiment Analysis
Word Cloud