CloudCherry 360 Feedback Pricing, Features, Reviews & Comparison of Alternatives

CloudCherry 360 Feedback Reviews

CloudCherry 360 Feedback

A real-time customer experience management (CEM) platform

5.0/5 (1 review)
813     2,909

CloudCherry is a real-time, omni-channel, analytics & insights driven platform to track, measure and improve customer experience across all touchpoints, 24/7. CloudCherry currently power customer delight for some of the biggest brands across the globe in USA, Canada, Europe, Australia, South Africa, Middle East and India.

CloudCherry's feedback management platform enables businesses to collect customer feedback, understand customer behavior & trends and deliver customer delight. Using Cloudcherry, brands can collect customer feedback through various channels - website & e-mail surveys, tablet and smartphone surveys, IVR feedback, QR codes, web surveys and so on. All the feedback data collected is then sent to one central dashboard.

Brands can drill down into the customer feedback data collected on CloudCherry's customer insight platform, to discover valuable customer insight, understand where the customer experience is lagging behind and clearly identify customer pain points that require action.

CloudCherry enables brands to truly delight their customers through the Customer Delight Meter Score - a unique score designed by CloudCherry. The Customer Delight Meter Score helps brands track their efforts in delighting customers on a scale of 0 to 100. Moreover, businesses can monitor their Net Promoter Score (NPS) - the worldwide standard for tracking customer loyalty - and identify specific aspects of the customer experience that needs addressing in order to boost customer loyalty and increase positive word-of-mouth.

With CloudCherry's Real Time Customer Experience Tracking, customers can effectively monitor the entire business through their own customers' experiences in real-time, all from a central location.

CloudCherry’s Customer Experience Management platform helps in monitoring a brand’s performance, improve customer retention, loyalty and profitability. Users can track their brand's NPS and Customer Satisfaction Score across multiple locations, departments and touch points, helping teams to engage with unhappy customers at the right time and improve sales conversion rates.
www.getcloudcherry.com

CloudCherry 360 Feedback Reviews (1)

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CloudCherry 360 Feedback Pricing

Starting from: $250.00/month

Pricing model: Freemium, Subscription

CloudCherry is a do-it-yourself real-time customer experience management platform for customer facing businesses across verticals. The pricing range from a completely free trial (for a certain period of time) to a minimum of USD 50/month subscription which depends on the channels you are collecting feedback from (tablet and digital channels based)

Key Features of CloudCherry 360 Feedback

  • 360 degree feedback
  • Alerts / escalation
  • Customer analysis
  • Feedback collection
  • Feedback management
  • Surveys & feedback
  • Retention management
  • Sentiment analysis
  • Text analysis
  • User access controls
  • Benchmarking
  • Customer experience management
  • API
  • Inbound IVR
  • Unlimited, customizable questionnaires
  • Role-based views

CloudCherry 360 Feedback Screenshots (8)

CloudCherry 360 Feedback screenshot: CloudCherry Customer Experience DashBoard CloudCherry 360 Feedback screenshot: CloudCherry Insights AnalyticsCloudCherry 360 Feedback screenshot: Customer Deep Dive InsightsCloudCherry 360 Feedback screenshot: CloudCherry Question BuilderCloudCherry 360 Feedback screenshot: Location Wise NPS ScoreCloudCherry 360 Feedback screenshot: Detailed Response CloudCherry 360 Feedback screenshot: CloudCherry integration with leading platformCloudCherry 360 Feedback screenshot: NPS Rating Daily

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to CloudCherry 360 Feedback

Benefits

Real-time alerts & notifications

Omni-channel customer experience management

Track & measure customer delight

Drill down into customer Insights with CloudCherry's data analytics

Role-based user management profiles

All-in-one customizable dashboard

Collect feedback across the customer 's journey with a brand

Real time alerts and notifications to key personnel at a brand

Act in real time to engage with customers and convert unhappy customers to loyal customers

Analytics and insights dashboard to view and deep dive into daily, weekly and location-based trends and patterns of business

Videos

Aileen  Zink

Choose Cloud Cherry

24/03/2017

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

Pros

This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey responses. The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately. In addition, Cloud Cherry's tool provides a ticketing system for management to record actions taken to address negative survey responses. This tool has created efficiencies by reducing work and enabling management teams to access their feedback in real-time.

Cons

Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions. The great thing is Cloud Cherry is open to feedback and continues to develop their product, therefore, I see these features being a reality in the near future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CloudCherry 360 Feedback

Our credit union wanted a tool to generate and collect surveys for both our members (customers) and employees. Cloud Cherry is the 3rd company we have partnered with over the years to provide this solution and they are the best priced for the number of features they provide. The greatest benefits we've realized so far are the pricing, the additional survey features and functionality we now enjoy, and the ability of our management teams to log on to see their survey results in real time. We are excited about our future with Cloud Cherry.

Source: Capterra
Helpful?   Yes   No

Response from CloudCherry Analytics


Dear Aileen,

Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well.

Thanks,
CloudCherry Team

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