CloudCherry 360 Feedback Features List

CloudCherry 360 Feedback

A real-time customer experience management (CEM) platform

3.83/5 (6 reviews)

CloudCherry 360 Feedback Feature Summary

  • 360 degree feedback
  • Alerts / escalation
  • Customer analysis
  • Feedback collection
  • Feedback management
  • Surveys & feedback
  • Retention management
  • Sentiment analysis
  • Text analysis
  • User access controls
  • Benchmarking
  • Customer experience management
  • API
  • Inbound IVR
  • Unlimited, customizable questionnaires
  • Role-based views

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Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 6.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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CloudCherry 360 Feedback Feature Reviews

5 reviewers had the following to say about CloudCherry 360 Feedback's features:

Aileen Zink

Choose Cloud Cherry

2017-03-24

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

Pros

The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately.

Cons

Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CloudCherry 360 Feedback

Our credit union wanted a tool to generate and collect surveys for both our members (customers) and employees. Cloud Cherry is the 3rd company we have partnered with over the years to provide this solution and they are the best priced for the number of features they provide. The greatest benefits we've realized so far are the pricing, the additional survey features and functionality we now enjoy, and the ability of our management teams to log on to see their survey results in real time. We are excited about our future with Cloud Cherry.

Source: Capterra
Helpful?   Yes   No

Response from CloudCherry Analytics


Dear Aileen,

Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well.

Thanks,
CloudCherry Team

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tim Sluman

Effective solution to gather real time feedback

2017-04-05

The only negative I have, is that although Cloud Cherry does offer intuitive reporting through their various dashboards, it still does not offer the opportunity to build bespoke downloadable reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
randy cammack

Effective solution to gather real time feedback

2017-12-06

The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.

Pros

I especially like the dashboard as you gather real-time data and it provides a variety of views and reports. which you can customize to your individual needs.

Cons

I think the software is a work in progress and so there may be features that can be included in the near future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lola Adebiyi

A quick and effective way to gather real-time customer feedback

2017-03-24

I especially like the dashboard as you gather real-time data and it provides a variety of views and reports. which you can customize to your individual needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CloudCherry Analytics


Dear Lola,

Thank you for the review :)
We are committed to ensure you have the best product and support!

Thanks,
CloudCherry Team

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Michael Banson

Fantastic experience from a committed team. The exemplify what customer care should be.

2017-05-30

We are taking corrective action as a result of better understanding of our customer needs.

Pros

The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.

Cons

I think the software is a work in progress and so there may be features that can be included in the near future

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more