CloudCherry Features

CloudCherry

Don't Just Satisfy, DELIGHT

4.0/5 (13 reviews)

CloudCherry Feature Summary

  • 360 degree feedback
  • Benchmarking
  • Customer analysis
  • Sentiment analysis
  • Feedback management
  • Feedback collection
  • Text analysis
  • Alerts / escalation
  • Retention management
  • Unlimited, customizable questionnaires
  • API
  • Role-based views
  • Surveys & feedback
  • Inbound IVR
  • User access controls
  • Customer experience management

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (358 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Mobile apps

iOS App


7 reviews

See all iPhone Apps

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


87 reviews

See all Android Apps

CloudCherry Feature Reviews

12 reviewers had the following to say about CloudCherry's features:

Aileen Zink

Choose Cloud Cherry

2017-03-24

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

Pros

This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses.

Cons

Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CloudCherry

Our credit union wanted a tool to generate and collect surveys for both our members (customers) and employees. Cloud Cherry is the 3rd company we have partnered with over the years to provide this solution and they are the best priced for the number of features they provide. The greatest benefits we've realized so far are the pricing, the additional survey features and functionality we now enjoy, and the ability of our management teams to log on to see their survey results in real time. We are excited about our future with Cloud Cherry.

Source: Capterra
Helpful?   Yes   No

Response from CloudCherry Analytics


Dear Aileen,

Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well.

Thanks,
CloudCherry Team

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tim Sluman

Effective solution to gather real time feedback

2017-04-05

The only negative I have, is that although Cloud Cherry does offer intuitive reporting through their various dashboards, it still does not offer the opportunity to build bespoke downloadable reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rosarie Kelekoam

Cherry Picks

2019-06-25

Tracking the condition of unit - report our findings to our board of directors to assist us with budget requests and approval of funds

Pros

The ease of use and reporting feature.

Cons

Presently do not have any concerns with this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
MICHAEL BANSON

Building Your Customer Database The Easy Way

2019-06-20

I am trying to solve a marketing problem. So far I have not achieved my overall objectives because, my waiters consistency in using the software is an issue. They always have some excuses.

Pros

The ease with which we are able to see at a glance our customers overall feeling about our brand. Especially when they have reviewed us poorly and I receive notification, I am able to intervene to damage control.

Cons

I wish I could connect the software to an SMS portal to message my clients directly instead of using email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CloudCherry Analytics


Michael,

Thank you for your kind review. We'd love to help you with your SMS and driving more adoption with your staff.

Sincerely,
The CloudCherry Team

Read more
Mandy Olson

A voice of the customer program that listens to THEIR customers!

2019-06-18

Pros

They have been able to create custom reports for us and alter them as needed.

Cons

Occasionally there are errors in reporting, or other minor issues with invitations, but they are always quick to find a resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CloudCherry Analytics


Mandy on behalf of CloudCherry we wanted to say thank you for being a customer and thank you for speaking such kind words about our team.

Our goal is to continually make you successful, please let us know if there is anything we can do help more.

Read more
Steven White

Enabling Customer Contact

2019-06-19

Enabling customer feedabck and insight into individual stages of the customer journey.

Pros

New releases with added functionality are being released regularly which provide useful enhancements. UI is largely easy to use and navigate.

Cons

An HTML invitation builder would be of benefit to make the email questionnaire invitations easier and more professional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CloudCherry Analytics


Steven,

Thank you so much for your feedback and for your review.

Read more
Robyn Sokolow

Great product

2019-06-21

We have been using this tool for many years, and all of our management

Pros

We create the email list and it is easy to upload the list and automatically send out the surveys however often you would like.

Cons

It was a little difficult at first to understand how to use the software. However, once you learn it it is simple. Did take take to fine tune the questions and what works best for the business, but overall it isnt too difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CloudCherry Analytics


Robyn,

Thank you for the review. We look forward to continue to try and provide you and your staff with more and more value.

Sincerely,
The CloudCherry Team

Read more
Jen Klein

Okay survey tool but needs improvement in many areas

2018-12-27

Pros

Staff members like having the ability to set up email alerts for when rules they specify - emails only for detractors or emails for all survey results.

Cons

This tool comes up short for those in an administrative and/or data analyst role.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael Banson

Fantastic experience from a committed team. The exemplify what customer care should be.

2017-05-30

We are taking corrective action as a result of better understanding of our customer needs.

Pros

The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.

Cons

I think the software is a work in progress and so there may be features that can be included in the near future

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vinodh Sagayaraj Emmanuel

Best Software to Guage Customer Delight

2019-06-21

The customer feedback helps us to find the core problem / root cause of the Customer's concern.

Pros

Additional sailent feature provision urges the user to reuse the platform. 3.

Cons

The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alyson Yee

Review

2019-06-27

Not as per expectation

Pros

Yet find anything that I like most about this software

Cons

customer support & deliver of request by the team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Stridiron

Newer solution with growing pains

2019-06-25

They are eager to ensure a good customer experience as well as learn from customer feedback to continually better their program and processes.

Pros

Flexibility and support provided by the CloudCherry organization

Cons

Bugs, maturity of processes for implementation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more