Webex Experience Management Reviews

Almost all of our internal and external meetings are WebEx meetings because it's great to see what everyone is talking about, whether it's an Excel spreadsheet, a follow-up email, or a new solution diagram. WebEx Meetings can be used as a screen recorder, not only to record training meetings for later reuse as training videos (this is the most common case of recording), but also as a great aid in analyzing any system issues. It appears on the screen during a meeting. If you only need a single meeting and don't mind having the other party's full screen, it may be less suitable than usual. In this case, it is easier to share your screen on Skype. Essential for external communications, WebEx Meetings gives you more flexibility in choosing the number of attendees and windows to share.

WebEx, even if available, is a completely separate tool for some reason. The turntable is also a separate tool. And there are different players for different recording formats. The drop-down panel can sometimes be very annoying for screen sharers. You can benefit from the built-in audio conferencing instead of calling an external bridge number.

This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey...

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Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions. The great thing is Cloud Cherry is open to feedback and continues to develop their product, therefore, I see these features being a reality in the near future.

Dear Aileen, Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well. Thanks, CloudCherry Team

We've been using Cloud Cherry for about 6 months now for our transactional NPS surveys. It gets the job done as far as distributing the surveys and delivering the results back to us. Staff members like having the ability to set up email alerts for when rules they specify - emails only for detractors or emails for all survey results.

This tool comes up short for those in an administrative and/or data analyst role. The navigation is really confusing and I still haven't figured out where to find things several months after I started using it.

My team have moved from an office environment to working from home. Communication has become absolutely essential to our team. Webex has facilitated inclusion, empowerment, integrity, teamwork, and accountability. In order to achieve all of these benefits, we have utilized aspects of Webex for routine and daily real time chat. We have also benefitted using the program for meeting space. I attribute our success, and continued positive path moving forward to our utilization of Webex. Without it, our communication would become more difficult, break down, and cause negative work flow.

The Internet Browser version of Webex doesn't allow editing. With that version, it is not possible to edit regular communication. I find that if I discover an error, or need to change information I send out, I have to delete it. The same is similar with the meeting space. When using the app version of Webex, editing is possible.

1. User friendly software 2. Additional sailent feature provision urges the user to reuse the platform. 3. Very simple platform where one can guage the Customer Delight easily. 4. The presence of this software is highly recommended for any industry because it's important to take care of our existing customer, which itself helps us to retain a certain amount of business in any industry and the tought process of the Customer about the company is revealed using this software.

The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.

I like that you can personalize it to the needs of the business. We create the email list and it is easy to upload the list and automatically send out the surveys however often you would like. It is user friendly and if i ever do need assistance i get email responses in a timely manner. We use this software to survey our guest about their stay and we are able to categorize the questions by department so we can see trends and opportunities where we can improve.

It was a little difficult at first to understand how to use the software. However, once you learn it it is simple. Did take take to fine tune the questions and what works best for the business, but overall it isnt too difficult.

Robyn, Thank you for the review. We look forward to continue to try and provide you and your staff with more and more value. Sincerely, The CloudCherry Team

We appreciate the fact that Cloud Cherry's product team takes an interest in what their customers are needing from the platform. When we have a need, idea, or issue, they take action in a timely manner. They have been able to create custom reports for us and alter them as needed.

Occasionally there are errors in reporting, or other minor issues with invitations, but they are always quick to find a resolution.

Mandy on behalf of CloudCherry we wanted to say thank you for being a customer and thank you for speaking such kind words about our team. Our goal is to continually make you successful, please let us know if there is anything we can do help more.

The ease of use and reporting feature. Our board of directors review the scores and expects managers and support staff to follow up with the comments form guest (both good and bad)

Presently do not have any concerns with this software

New releases with added functionality are being released regularly which provide useful enhancements. UI is largely easy to use and navigate.

Some functionality is dependent on backend programming and code. An HTML invitation builder would be of benefit to make the email questionnaire invitations easier and more professional.

Steven, Thank you so much for your feedback and for your review.

Flexibility and support provided by the CloudCherry organization

Bugs, maturity of processes for implementation

The ease with which we are able to see at a glance our customers overall feeling about our brand. Especially when they have reviewed us poorly and I receive notification, I am able to intervene to damage control.

I wish I could connect the software to an SMS portal to message my clients directly instead of using email.

Michael, Thank you for your kind review. We'd love to help you with your SMS and driving more adoption with your staff. Sincerely, The CloudCherry Team

This product has really helped our company in better aligning our client needs.

There is nothing I dislike about this software.

It is an easy-to-use tool for video and web conferencing.

It is not used by as many companies now.

The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.

I think the software is a work in progress and so there may be features that can be included in the near future

Yet find anything that I like most about this software

customer support & deliver of request by the team

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It was fairly easy to use as a user, but the quality of the video was not that good.

quality of video was poor and it made it hard to focus on the content of the meeting

1. This tool helps you in connecting with customer through different platforms and also through different means of communication which makes it very unique for users to make their customer service very robust in current industry scenario. 2. This tool also provide various dashboard showing wide range of KPIs to help you take better decision to improve your customer satisfaction

1. The one thing which it need to improve is on using artificial intelligence model into the program to develop models to predicts customer satisfaction level very accurately

I like most that the program offers positive and negative feedback for its users so that that it can improve when needed. Also it can be tailored to each user if necessary.

I like least that the software is not freely available to everybody. The program should be free for use

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