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Clover
Comprehensive point of sale & business management solution
Last updated: October 2024
Functionality
3.8
/5
512
Total features
63
17 categories
Clover features
Common features of Payment Processing software
Elizabeth S.
Entertainment, 1-10 employees
Used daily for 6-12 months
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My overall experience with clover has spanned from the creation of menus and items with sub menus and add ons for each item, as well as specials for days of the week as well as happy hour times to daily usage for pos transactions. Overall I have been very happy with everything, other than the need to set up account through bank, as I mentioned before.
I love how easy it is to use clover for grab and go, sit down service, or retail services. It is the only pos system I know of that is easy to use for one or all three of the above type of service. With one pos you can easily switch apps and have optimized layout and design for each of the above, while keeping the same items and menus/submenus.
I dislike that it has to be used through your bank. It makes it really hard for management to have the ability to access customer support and full features, since most owners dont want their employees, even management, to have access to full banking info.
Rachael M.
Food & Beverages, 11-50 employees
Used weekly for 1-2 years
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Honestly the best POS system I have used and I have used many in different establishments within hospitality. Clover has been the most reliable and consistent, and not to mention the most versatile and customizable. Oh and the POS machines look aesthetically pleasing too!
Incredibly easy to navigate and simple interface. Love how Clover has the ability to do everything as a restaurant POS including placing orders, taking payments, integrating a reservation/waitlist option, and even a camera option, which allows for digital QR codes/gift cards to be purchased or applied as payments towards order.
In my 2+ years of using Clover, I haven't identified any cons. The only minor issue I have noticed it connectivity issues on occasion but that is expected with POS systems and also may not be specifically related to Clover.
Sabrina A.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 1-2 years
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We love the web-based back office. Checking sales from my phone and being able to check orders in real-time has been the best management tool.
Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.
Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.
Gordon D.
Sporting Goods, 1-10 employees
Used daily for less than 6 months
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Customer service has been great to work with. The integration with my website was beyond simple which is what I need running a 2 person business.
The ease of which I was able to set up an account for my business and integrated it into my website was astonishing. Most people think of clover as a POS system but I primarily use it on the back side of my website and needed the option for a mobile POS. They have it both.
The cost of equipment that is needed to use this software as a POS is a bit daunting. There are different levels of equipment, but they are all a little pricey.
Amanda C.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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I can not believe the absolute horrible customer service. No call backs, no answers, no help what so ever! I can't use the program in the most critical time of business. (right before Christmas) I am just blown away at how awful and time consuming this has become. It is literally slowly destroying my business.
When we first contacted clover we had two specialists. Both of which helped set everything up in a super easy process.
After about 4 months, both of the people that we had contact with either left, or were fired. We have not received any help from customer service since.
Karen P.
Retail, 1-10 employees
Used daily for less than 6 months
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Want to have a seamless point of sale software and this was not it. The approval process was difficult and extensive just to find out they are out of stock of their hardware so I am charged the manual entry rate versus the keyed in rate even thought they are out of stock of Clover Go until and undetermined time.
I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.
Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.
Carol B.
Retail,
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There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.
This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.
Jeanine M.
Retail, 1-10 employees
Used daily for 1-2 years
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Everyone passes the buck. When you call Clover they tell you to call the app maker. You call the app maker and they tell you to call Clover. If you call your bank that you bought the system from, they tell you to call Clover. Everyone is "sorry" but no one can fix the issue or can offer an alternative.
There is nothing I like about my Clover device other than the price labels it can print for my products, BUT, that is an additional app you have to pay for and an additional piece of equipment you have to buy, which the rep told me was all included. I have to pay a monthly fee to be able to print price tags, he said that was also included.
1)Don't get too excited about all the apps they offer! They all cost money (if you want the version that actually does more than the basics) and NONE OF THE THIRD PARTY APPS WORK WITH EACH OTHER!!! So, you may download the rewards app and an invoicing app. Because they don't work together, the customer will never get credit for any of their rewards, etc.. 2) Technical support always says they will call you back but they NEVER do 3)Your system comes with minimal capabilities. Think of it as a calculator that can process payments. 4) Sometimes it keeps accurate inventory counts, sometimes it doesn't. 5) When entering inventory, it frequently saves an item twice. You may enter an item with a quantity of 6. Clover enters the item twice, now you have the item at 12!
Sylvia R.
Retail, 1-10 employees
Used daily for 6-12 months
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From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with the small screen. To increase quantity you have to go to another screen and then back again, more time, If one person does a price check by entering an item because a customer wants the total with tax, even though you delete the item, or clear open order, if a second sales person then logs in to check someone out the order still reads with the first person doing the sale even though they logged out. From the dashboard side, no ability to print many things such as transfer slips from HQ to the other 3 stores, once it is transferred it is on the screen until the store accepts the item in, after that the info is gone, and you cannot access for questions, etc. the lack of alphabetical order on many functions, the tax functions, if you use different tax rate for each of our 3 taxing authorities, as we did (and would prefer) say you have 10,000. in sales, 3 tax rates, when they are done separately the total income would then become 30,000.00, so many of the reports are not accurate as they read.
clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things
to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming
Martinus Ignorence G.
Marketing and Advertising, self-employed
Used daily for 1-2 years
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Clover is great in the event that you will have steady business the entire year, wish to have stock control, and have a solid web association.Clover is ideal for restaurants, as well as any client-confronting organization (whether an eatery or other retail and so on) that has different workers because of its shift in the board. Clover is extraordinary when you are evaluating different limited-time offers and limits also, like cheerful hours at eateries. It is less suitable for an independent venture with not many workers, or sole ownership, which probably won't utilize every one of the additional elements Clover brings to the table.
Clover coordinates in its activity a stock control system that is refreshed in every exchange, this permits the client to certainly stand out in the renewal of stocks, consequently assisting with staying away from the stock misfortunes and permitting to quickly work out continuously the benefit and revolution of the item.Because of the security and effectiveness given by Clover we can deal with our installment payment system in a quicker and more robotized way, by utilizing their electronic gadgets we have fundamentally worked on the speed of our conveyances and the lift it produces to the consideration of potential customers.pe capabilities with most perusers.
The arrangement of the application could utilize some improvement.I feel like the application is somewhat aggravating to explore.Not outfitted towards bigger associations.Very few areas of customization.
Breanna R.
Sports, 11-50 employees
Used daily for 2+ years
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They installed and set up our Clover devices for us and ensured we understood how to use the device. We rarely run into issues using our Clover systems, and the only issues are internet based and require us to simply check our network connectivity. We are very happy with Clover and would not consider switching.
Clover has a very clean and user-friendly design. It took some getting used to when implementing our Cafe POS system and the use of tabs, but it has become very simple after the initial learning curve. Our sports facility has an easy time selling skating time, skate rentals, and some small retail items using this device. It is easy to refund and add discounts as an admin, and easy to set user privileges. The reports are helpful for bookkeeping and understanding how many attendees we have for a skating session or the number of skate rentals sold.
Utilizing Clover with a cafe was tricky to navigate initially. The tab system was not the easiest to implement, but we have grown more used to it with time.
Phil M.
Retail, 1-10 employees
Used daily for 2+ years
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It's been okay. When something goes wrong, there can be a lot of runaround from different techs. There is a support number that we have to contact for technical issues, a different one for banking issues, and a third for issues with certain settings within the system. It would be helpful if there was one tech support contact instead of three. The main tech support doesn't usually seem to be very knowledgeable, and have to reach out to a specialist to figure out how to help most of the time.
Clover itself wouldn't be much more than a payment processing system if it wasn't for the many apps that you can add to make it work for your business. The catch is, most of the add on apps cost a monthly fee. The option to have these apps make Clover incredibly customizable to fit exactly what you need for your store. Overall, we still saved money switching to Clover from our previous company.
The software seems to be geared more toward the restaurant industry. When we got it, we did so because it was supposed to be for all retail. We likely would not have gone this route if we had known what we do now, but we have made it work for a retail setting with the help of certain apps.
Verified reviewer
Restaurants, 1-10 employees
Used daily for 1-2 years
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Not good. The machine was always down and cost me a lot of business as a result of customers having to wait for their cards to process. When I divorced them after less than a year and went with another company, First Data told me that I still had to pay for the overpriced POS equipment, which I thought was a rental, but it actually a lease. So, now I have to pay over $38 a month on a piece of crap that I don't even use. In addtion, to add insult to injury, I just recieved a letter stating they are going to take out another freakin fee for annual taxes on the property and a freakin handling fee for doing so! SMH. The annual property tax is based upon the value of the equipment and since it is over valued, so in my property tax!
It's small and handy is about the only thing good I can say about it.
Equipment technology is old and antiquated. Overrated and overpriced. My phone has 4 times the processing power of the POS device they sent me. Lacks sufficient memory and processing speed. Phone backup interfered with land line call in orders. Machine was always down. Clocked often during the processing of transactions which made customers wait and backed up check out lines. Processing fees, transaction fees, monthly maintenance fees, annual property fees and handling fees are all expensive.
Tory S.
Retail, 1-10 employees
Used daily for 1-2 years
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I purchased these clovers in full and was to have a one year warranty. but every time one didn't function right they charged me for every one they sent me in first year. didn't need key pads tried to send back and they kept wanting my scanners returned instead. had to take to BBBural to get money back for just one and they still owe me for the other. credit card service is way above other card swipe price. tried to talk to customer service talked to one high level rep. twice then they would not respond to my issues and that was before the BBB. it bad that you have to turn them in to BBB to get a response and they still never called me. something went wrong with my compliance last year and they were to have someone contact me to clear it up. again this year I tried to become compliant again there was a problem they were suppose to email me with solution to the fix 3 months ago I'm still waiting and they charge me 10.00 a month for being non-compliant. would you recommend this device if you hade these issues? Tried to switch bank accounts for the clover was told I couldn't do it had to pay 20.00 to put a block on account to force them to switch accounts. finally was contacted by Stephen the rep that sold me these devices yesterday 7/11/2017. he called out of the blue and not a response to these issues I am skeptical that any of these issues will be addresed
Quick use of device when it functions has been better in last 6 months 111111111111111111111111111
Half of inventory data moved out of category. ease of saving data without excel not possible. 111111
Brianna C.
Food & Beverages, 11-50 employees
Used daily for 1-2 years
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Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their customer service has been wonderful; they take time to understand issues and make notes for their software engineers when there’s a bug.
Easy to use; intuitive layout. The report overview can show sales by-the-hour which is helpful for planning. The add-on apps have been working well; Menufy & the inventory audit are great. The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process. Great customer service-they are able and willing to help fix any issues that come up.
The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees. The reports could be more customizable and the filters could be more detailed. It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.
Jyll H.
Individual & Family Services, self-employed
Used daily for 1-2 years
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I joined CloverConnect in 2022 and was excited to use their services. I had a decent experience up until Jan 2024 when I was charged an annual "security fee" of $215. When I received the payment notification email (that I receive monthly when they collect their fees), I was shocked at the amount and called customer service. They informed me that there was an announcement about this upcoming fee in my November 2023 statement. I never knew I got a statement let alone how to find it in my dashboard. They told me how to find it and sure enough, in a small print paragraph, there was information about this change. I asked why I wasn't emailed about this - emailing an announcement about a change is standard procedure. No response. Despite talking to multiple agents and a manager about how, at the minimum, I should have been notified via email of this change, CloverConnect said it was my responsibility to look at my statements each month. My response is that I don't need to look at the statement when I'm receiving emails on each transaction and an email about the monthly fees taken. CloverConnect would not refund the $215. I asked for my Merchant agreement multiple times - never got one sent to me. I scoured their websites for information on this annual fee - it is not documented anywhere. I emailed Support asking for info - no response. Meanwhile, I was receiving emails from other Businesses I work with notifying me of their updated Terms, etc. I just received another one today which reminded me that I wanted to write this review! CloverConnect made a poor decision and lost a (previously) happy customer. They exhibit zero communication with their merchants, zero ability to resolve conflict, and most importantly, they lack integrity. I chose to cancel them (and lose the $215) because I cannot be in Business with a company that doesn't have integrity, doesn't communicate major decisions that affect me (their merchant), and places the blame on me for not reading my monthly statement.
Ease of set-up and use, monthly fees, and it integrated with Book Like A Boss booking software.
Support was a bit slow to respond to issues. CloverConnect does not communicate via email regarding important changes that affect the merchants. CloverConnect lacks integrity.
Luigi A.
Food & Beverages, 11-50 employees
Used daily for 2+ years
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Very positive. It's ease of use makes it suitable for every demographic and It integrates well with our other systems like Shopify and Shopventory.
Since this system uses android OS so it follows a familiar mobile OS layout. The system is extremely easy to use. I repeat, EXTREMELY easy to use. So easy that the boomers in our company did find it too difficult to learn. It's large buttons and integrated barcode scanner makes transactions quick and smooth. It integrates with most common applications such as Quickbooks & Shopify. The option to search for products by typing the name is extremely useful. As one of our owners put it, "It's pretty hard to make a mistake on it, even for a caveman like me."
It's certainly not as advanced as other point of sales systems I've used in the past. Sometimes simple commands are buried in sub folders. For example, if you want to delete an entire order, you are required to push three dots at the top of the order, then select the "delete order" option from a list of commands. While simple is steps, the lack of clarity when while locating the the action can slow you down when you are busy. A massive con is the that it does not natively support variable priced items by weight. In order to add this as an option, we're required to pay an extra $10 a month. Something that has also been massively disappointing is that you can not increase the price of an item during the sale. If an item is at a fixed priced, you can not increase the price, you can only reduce the price or provide an item discount. This is a disadvantage if you don't necessarily need an item to be a variable priced item, of if an item is priced incorrectly. It forces you to use the open item option.
Ziyad M.
Food & Beverages, 11-50 employees
Used daily for 6-12 months
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HORRIBLE, once I onboarded my merchant who sold the thing to me has not been able to do a single thing for me and always tells me to talk to Clover support. When you call clover support you spend a minimum of 30 minutes - 2 or 3 hours between getting bounced around, and people not being able to help. Once I called and they literally sent me back and forth between two departments twice that I had to yell at the last lady even though it wasn't her fault.
The hardware is nice and integration with Homebase (our scheduling software). The question was about software and I mentioned the hardware because honestly its probably the only good thing -ok they have good integrations in their marketplace as well, there are a lot -its fast
-NO ABILITY TO GENERATE A SHIFT REPORT FOR AN EMPLOYEE THAT SHOWS HOW MUCH CASH THEY COLLECTED MINUS PAYOUTS... I can't believe it -Terrible customer service!! -When you receive your payments, it comes minus the days fees and their merchant statements don't match the deposits. You will never be able to reconcile, they are probably stealing. -REPORTING IS SO BAD! It looks good at first glance, once you start trying to go into detail, or if you want to look at your quarterly sales you end up having to download an excel and manipulate the data yourself -NO ABILITY TO DO TAX-INCLUSIVE sales. I can't believe they have a presence in Europe... I live in the US and I hate dealing with coins, I don't want to sell items with tax-exclusive, I like to have flat dollar amounts. You can't with them -theres much more but I'm not gonna sit here all day, this should be enough to deter you
Graham W.
Retail, self-employed
Used daily for 6-12 months
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The problems come with the back office. The inventory system is basic to say the least, items sold at the till do decrease the totals, but all purchase quatities have to be done manually, you cannot set min and max stock levels, or re-order levels with the bundled system, so re-orders have to have a physical stock check, I am still trying to work out how this saves me time and money. Clover relies heavily on thrid party APPs, which they absolve themselves of all responsibility in their T's & C's. These Apps are expensive (The Shopventory APP is £40 Pm +VAT) The E-Commerce integration does not work. The Magento integration is for Magento 1m which was made obsolete in June 2018, and is no longer supported. The Shopify integration does not work either, and for me failed at the first hurdle, (I have now been waiting 14 days for a fix). I purchased a barcode reader they recommended, not even their support staff could get it to work, I was promised a fix, five months ago. In my opinon this system out of the box is not for retail, unless you want to see your profits dwindle through the purchase of expensive APP's. The actual helpdesk staff are very helpful, but they can only do so much. The actual management are a nightmare to deal with. I first presented some of these issues within 30 days and was promised a fix, five months later I am being told that even though I registered those issues it will cost me over £1500 to get out of a 48 month contract.
The till itself is fantastic, it looks ultra sleek and ultra modern, customers love it. And that is about it
It was sold to me as a solution to me retail needs it certainly is not
David F.
Retail, 51-200 employees
Used daily for 1-2 years
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Clover is an excellent and good looking choice for a small to medium size business in need of a reliable and cost effective solution. You will be pleased as I have been. The system offers quite a bit of integrations and once implemented you will be amazed at the power of this system. I wish we could have linked all stores together but we were only allowed three machines to link per location. Overall, an excellent POS!
I was in search for s POS for three thrift stores my nonprofit operated. The old cash register no longer fits the internal control environment and a switch was desperately needed. After researching multiple platforms I opted for Clover. The others were simply too expensive and too complex for our needs. The Clover system worked brilliantly and continues to power the sales desk at all three stores. Each store has three registers and we were able to link the three to the main server to aggregate totals for each store. Sales increased and customer satisfaction went up as well. Clover has a host of apps to integrate including inventory management, time and attendance, markdowns, and a customer loyalty program which was a hit with our customers. The Clover system is truly a remarkable POS for the price of entry. The sleek modern look keeps the cash wrap looking clean and updated. The Digital receipt and signature has cut down on paper waste and makes us feel like we are doing out part to create less stress on the environment. Overall this is a simple and powerful solution that powers millions in annual retail sales for the organization.
The one setback is the operating system is Android. I find Android to be clunky and prone to security threats. We had to ensure we had it on a secure network and well protected by firewalls. Additionally it took some time to learn the system. Disclaimer- we operated on a complete iOS ecosystem until we bright on Clover. So not a big setback just more learning.
Rachel B.
Retail, 1-10 employees
Used daily for 1-2 years
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In our experience, clover has been nothing more than a fancy credit card reader. Our entire company runs through a third party app that manages clover from the other side. The only use clover has become to us is, to accept payment and we are currently looking into changing to a system that better suits our needs.
The aesthetic of the hardware fits on par with what is trending. The ability to utilize the barcode scanner is also nice.
In order to run our business effectively we had to download so many third party apps to do what we had been doing for 30 years on an outdated system. It felt like a slap in the face as it was a turning point for us to upgrade all the systems only to find it was nearly useless for what we needed it to continue doing for us.
Emese C.
Medical Practice, self-employed
Used daily for 2+ years
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AVOID!!! This company is just after to rip you off! I signed up after using online payments only before and was completely clueless. They offered me much better rates compared to the smaller companies which didn't lock you in a contract but seemed worth while. As soon as I signed up, my account manager, [sensitive content hidden], "vanished". Turned out she left the company so I ended up having to call to figure out most things by myself. I wouldn't have minded, but within the first 16 months they put my rates up... I coped with that but then received another letter saying my rates will go up again, so I had enough. I contacted Worldpay and they offered much better rates. So then I contacted Clover to say I was to cancel, they said ok, just send an email with certain details to this and that email. They didn't mention there was any charges for it but I was with them for over over 2 years so assumed giving them the 30 days notice will be enough. A few days later got an email from them saying click on this form to proceed with your account closure - and there they were to charge me £120 for "early termination" and also added an extra £15 for a month lease. I mean wtf?? I called them up to complain and then received an email saying it could take them 8!!! weeks to respond. Now 3 weeks later nothing. I cancelled all my direct debits though so they can't just put random charges on my account. Disgraceful service!
Nothing. There is nothing positive about them
Charges increase and they are penalise you to wanting to leave.
DUSTIN S.
Real Estate, self-employed
Used daily for 2+ years
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I have had nothing but positives with Clover. It has streamlined my company's credit card processing and actually brought customers in because I accept cards.
The app is extremely easy to use and simplifies my mobile payment processing. I have tried at least five other companies/apps and Clover is by far the best. From the very beginning of a payment to emailing the receipt, Clover is extremely smooth and user freindly.
It won't let me type my full company name.
Robyn T.
Restaurants, 11-50 employees
Used daily for 1-2 years
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It is a easy system to use. Easy to enter inventory.
Absolutely horrible customer service. They use third party representatives to sell you the machines/system and then they disappear. I have been attempting to get a kitchen display for over two months and haven't been able to because they said I went through a third party and need to be in contact with them. I do not understand how a company can employ third party representatives and then not be able to help you PURCHASE extra equipment when you call in. Clover is already over priced in comparison to other companies. The least they could do is provide exceptional customer service and make sure their customers have what they need to do business.
Scott C.
Apparel & Fashion, 1-10 employees
Used daily for 6-12 months
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We own a boutique where we also offer screen printing and embroidery. The clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sale t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional or make an invoice on word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn't even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told "they're yours, you bought them, do what you want with them, you could try selling them on ebay". Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not "Point of Sale" or "Lucky Clover". We're currently looking for another option, over a lot of frustration later.
It looks nice, fairly easy to use. It's really hard for me to think of much good to say about it. When a POS won't run and inventory value report with totals and won't ring up items with quantities over 100, it's hard to find the Pros.
Won't process quantities over 100. Customer service is horrible. Can't run an inventory value report. Customer service is not knowledgeable at all. Seems anything you need is an add on app that cost you more. Did I say Customer service is horrible...