Clover Reviews - Page 6

We have a Clover mini in our offices. It is quite sharp looking, and sooooo intuitive to program for each office as well as use for check or charge, AND to research entries. It takes a little getting used to the icons, but they do make sense once you get used to it. Great instructions came with it for the set-up as well. Love it!!!

There is nothing I can think of that I do not like about this product, or that they could even improve upon! It is terrific!

This product is super simple to use. We use the Clover mini. With different people taking payments at different times of the day, it is really simple to track who took what payment. Each user gets a unique PIN that enables us to keep tract of who is doing what.

This isn’t even really a con because there is a solution to my problem, but the clover mini does not “remember” customers from day to day. We have repeat customers, so I would like it to remember the email they want their receipt sent to. I can download an app to take care of this, but I really wish it was native to the system.

All the information that I need is easy to see on the dashboard. Their devices look slick, modern, & hi-tech.

Their terminals are expensive. They no longer allow payment requests/invoicing for healthcare offices.

It is a great system for a store location. It allows for tipping without our employees having to ask the customer if they wish to leave a tip.

I found it really difficult to use outside of our store location. We do specialty shows where we sell merchandise and if we didn't have a wifi connection a lot of times we could not get the payment to go through.

none, would strongly advice against any partnership with clover as its terrible

Long story short I was promised these devices would accept a particular gift card which my restaurant used in the past which they were never able to get working despite that promise. I was told the range of the devices were great which within our small restaurant they kept dropping. One device also wouldn’t charge and when I called the support line was placed on hold for an hour and a half to which was then disconnected and no call back was made despite have my number, this is just a couple a issues we had in the one shift they were used, the list could go on and on. We used these devices literally once and since have been trying to return them. It’s been 7weeks and I can’t seem to get anyone to take the machines back from clover from paylidify or first data I've reached out to as many outlets as humanly possible. They are a leased device so I’ve been charged to have them sitting and collecting dust. I’ve sent 17email 27phone calls to the 1888 number 14 calls to the rep who signed us up 8 text messages with that person as well. I’ve now spoken with 11 different people giving me 11 different answers on returning them as to which I’ve jumped thru every hoop and have done all that was asked and still have the units. I’ve been promised 6 times boxes were coming for me to return them which still have yet to come. So currently still have the units which have been used once! Customer support is beyond terrible in fact arguably the worst I have ever experienced in my life! Was promi

Looks nice but there are a lot of cheaper POS systems out there way better than Clover. System is limited

NEVER LEASE. Can not be used with different bank if you purchase from one bank If you change your bank (due to fees) whole your payment is gone to trash system fails very often. limited applications

Very easy to install and set up and creating the menu was simple but simple comes with basic functionality

Terrible customer support and hard to find anyone willing to help integrate ecosystem partners with our basic clover pos

Number one it is easy to use. The reports you can pull are an easy way to keep track of sales with no guess work.

I do not have anything bad to say about Clover.

The clover payment devices are touchscreen and very easy for our patients to use. You can accept a wide variety of payments including cash, credit, check, and apple pay. We use the clover mini as well as the clover flex.

Clover does not have a built-in recurring payment function that I am aware of. You need to add and app that comes with additional fees.

Clover reports directly into our existing client management system which makes end of day reporting a breeze. We are able to make adjustments in one system and it reflects in both. Refunds are simple if one is necessary.

The only complaint I have is they have a separate device for "mobile" clover. The devices we have are mounted to the counter so we are unable to take it outside or into exam rooms to get payments directly from the customer.

One of my favorite things about using Clover is the easy learning curve and intuitive gui. Being so easy to navigate makes helping customers very easy and transparent for the customer.

While this feature may be available on another model of their console, it would be nice if there was a fingerprint reader to unlock the terminal as we have multiple users who operate with two units. A fingerprint scanner would make it very quick and easy to change between users.

Organization of items within inventory and reporting/closeout

Worst customer service I’ve ever experienced. System is unreliable as they always have intermittent server issues. Offline frequently when everything else (jukebox. AMI. TVs. Internet electronic dartboards) are just fine

We use clover as our POS and we really enjoy it. There is a client facing part of the POS so if the want to leave a tip we don't need to ask them, creating an awkward situation. Clover makes it easy to complete the day's sales and close the batch. It also helps us track tips and commissions for each of our employees. It's an overall great system to have

I wish there wasn't a contract as we want the option to switch if we find something that better fits our needs

I love that it is really easy to install and use. Customer service is great! You can easily add products, prices, and have your inventory. You can add other features like customer rewards and ID verification in the case you sell alcohol on your establishment. The processing of cards it's fast. You can add several users and manage their roles and permissions. The best part it is that you can view and check all from online.

I haven't found any cons up to now, the only thing is it will be better if when using it the taxes from certain products will remove automatically. Instead of doing it manually.

I love being able to use the machine to locate past transactions and e-mail receipts/the dashboard is super user friendly as well

I honestly haven't ran into any problems so far other than I've noticed we are charged a higher merchant fee with a "manual" card entry versus a chip read.

Easy to use, updated system to keep up with the new technology

Customer service needs a little more help with the hold time

The ease of use and the reports were very important.

They are constantly making updates that creates problems for the user. CS support is not helpful and depending on who you get can be downright nasty.

Nothing, the customer service, sales, technical and billing department make everything not worth it. Overbilling, bogus billing that cannot be explained by their staff. They even pretend not to have my bill in front of them.

Bogus billing, unexplained billing. It is very frustrating because there is no knowledgeable customer support. They all act like they are confused and also tell me their system is down. I was even told that 3rd parties are billing me and they cannot speak to it, even though my bank statement clearly shows that the payment was taken by DS Clover.

It's pretty easy to use and makes processing payments pretty seamless

Can be a little glitchy at times and I have had to turn away customers because it wouldn't work.

ease of use-quick transactions when machine working correctly

no problem with software, the machine itself is troublesome. Have replaced machine each year we have had it. Heating to print paper goes out. Very expensive to replace and a GREAT hassle to get customer service to reply and actually request machine to be replaced

Easy to use. Easy to setup (although not as easy as Square). A lot of businesses use it so it’s easy to train new employees.

System is a little pricey compared to Square.

This has been the best credit card processing solution I have ever used. Clover Go is very straight forward and does not operate in a shady manner like the rest of the industry. The software platform is easy and very useful.

I wish processing Credit Cards on a desktop for phone orders was an easier process. Other than that, this software is great!

The best part about this software is that the devices are wireless, during covid we were strictly curbside, no clients were allowed in the building and the clover was a lifesaver to be able to check people out outside. The clover website is easy to use and navigate and the handheld is very easy to use, I received no training on it and was able to figure it out.

I love this software, I cant think of anything different, I love that everyone has a different code so we can keep track if someone makes a mistake with charges.