Clover Reviews - Page 7

Clover is really useful especially for small businesses since most of payments done by bank cards nowadays. Also, the devices are really convenient and there are several sizes as well.

I really hate to see that clover device is suddenly offline. That is really uncomfortable especially if you are about to get payment. I need to restart the device while customer is waiting next to me and this process takes around 5 mins.

It's easy to use if you're accustomed to an Android tablet.

Clover is more like a tablet than a POS system. You need a register more than a tablet and clover is not user friendly. There are 5 steps required just to open a tab which is not conducive to high volume bars and restaurants. Everything takes too long.

The system was so simple to set up and it did all sales and cash and also keeps track of inventory which is a big concern in the bar industry.

I did not like that it only kept numbers for 3 months because I would like it to keep them until we do end of year numbers

I love that it is user friendly, the applications that can be added to it are great, and the POS works perfectly for us! It is always very easy to use and we are thrilled that we got it when we did.

The only real complaint I have about clover is the support team. I have been on hold for 20-30 minutes at a time while I am unable to accept payment. Granted, this has only happened a few times, but it is inconvenient when it does happen.

I was not initially interested in using credit card for my small practice but I mus admit it made life easier. It was easy to set up and customer service was very helpful. Even if the card is not present you are easily able to process payment.

It was super easy to use. The only thing I would like to see is the ability to save credit card access for future use.

I'm impressed with the ease of use and customizable features. My new employees are able to learn the system in a day or two. Thus far I've been able to create all the reports necessary for me to run the business.

My ability to quickly reach a technical support person was slightly difficult. However, once I reached the right person I was able to resolve my issues immediately!

In comparison to its' competitors, Clover is by far the easiest POS system to learn. If you can succesfully operate a smartphone, you can manage Clover. This is an asset when dealing with staff who have relatively little POS experience. All of the categories are laid out simply, and everything can be customized with just a few steps. I also like the portability of the physical terminal.

Customer service is worst than nonexistent, they are just downright unprofessional. If you manage to reach someone, be prepared to be talked down to.

Inventory management and overall easy to use.

Missing many useful and common restaurant/bar features. Just tripled price to maintain access to certain apps

We never got an opportunity to use the equipment; Service was cancelled and now they want us to pay an extra $199 plus $150 to reactivate the account that we never used and was tricked into getting in the very beginning.

Very expensive fees and a ripe off. Too many expensive fees.

Clover is a very easy POS to use. Would recommend to anyone.

I did not have any cons while using Clover

lo amigable del sistema a la hora de facturar

hasta ahora no tengo quejas del programa

Semi easy to set up. Equipment has decent design

Customer service SUCKS. It is non existent. Force you to print long tickets when all you need is an order number. Cannot delete info you dont want/need to print. Support ...well what support. Have been trying to get support for two months.

It is fairly easy to use and set up and access remotely

Today I was on hold for 1 1/2 hours before I finally gave up. That seems to be typical of clover’s customer service. Fortunately it wasn’t an emergency but I would cation potential customers that if their system goes down your odds of getting any help are pretty slim. Keep your old register handy

I really appreciated that some restaurants give incentives to customers when ordering through this app. It tracks how many times you've ordered and how the rewards are stacking up. I can customize my orders to my liking (as long as the merchant has allowed the customization to be offered). And the biggest plus is that ordering through Clover makes it super efficient to just arrive and pick up my food, rather than having to pay at the restaurant.

This app is not as popular as many others. I have very few restaurants in my area that offer ordering through Clover. I have so many different restaurant apps on my phone! I only go to a couple of restaurants that offer service through Clover. Additionally, the user interface isn't the most visually appealing.

I love the ease of use, especially for training employees of diverse age ranges and abilities. Point-of-sale is faster, the addition of gift card and customer loyalty apps are easily integrated and increase customer satisfaction, and any issues that come up are easily managed.

The inventory app is good, but not great. My inventory is broken into some unusual categories and I haven't been able to find a good work around. For example, bulk mulch is sold by color in full and half yards, but I haven't found a way to reduce the inventory accordingly.

Clover is easy to set up. It is easy to set up users. The technicians in the field have found it very easy to use.

The only thing I don't like is when an employee is "deactivated" they will show up in reports, but there is no place that I can find to see them. This I found out when we re-hired someone and I had to create a new profile for them.

I use this product since 2 years and for small business it is very good specially to process payments easy way. You can manage different users and assign roles, see transactions, refunds, sales, reporting, among others.

Using Clover POS you need Internet connection in order to process payments, otherwise you won't be able to hold or take any money from your customer.

Nothing!!! Horrible in every way. Customer service terrible

THEY LIED ABOUT MONTHLY RATE. GOT OUR BANK ACCOUNT INFORMATION WRONG. NEVER GOT OUR FUNDS

Clover was easy to use for the novice user, as you could have pictures associated with each product to make it easy to navigate. The platform was very straightforward and there was little opportunity to make mistakes, thus a vital resource for any business needing a portable POS.

Keeping in mind this was a while ago and changes could have been made since, but we noticed once we expanded the menu options on Clover to include our entire set of offerings, the app began to experience issues with too many options. Sometimes it would freeze, other times certain products couldn't be selected. It was certainly iffy at times.

Nothing, useless, waste of time, dumb, waste of money

Everything, from the pos system, to actual payment to self built system was completely useless. Mad headache with customer service took forever to reach. No help in solving issues, all employees are really dumb and don’t know a single thing. Have to get the manager level which they couldn’t even give a call back. We are trying to cancel this ugly pos system. They are giving us the run around to cancel....

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I like it’s ease of use and ability to track performance while off site.

No complaints. Everything works well. Although I have had to replace the charging pad.

Credit card charging is easy.

Tracking transaction amount and customer name, unable to do a typical database search to tie the two together,IMPOSSIBLE. This is not a good system, not happy due to lack of tracking services. ALSO, you can only go back three months at a time. ALSO, unable to download the complete year transaction with details.

Clover is a game-changing POS system for so many small businesses. It makes it super easy for my restaurant staff and customers. We love the system because of all the features and applications. It easily integrates with our loyalty rewards system, inventory system, and gift card system. Another great feature by clover is the tipping process. It makes a customer think about tipping in a different way than traditional non-digital systems.

The maintenance and upkeep of the system are tough as you must continually clean the screens. Also, the systems sometimes freeze on a transaction and require a complete reboot. Overall the benefits outweigh the issues.