CM.com Features

CM.com

Web-based conversational commerce and payment solution

5.0/5 (5 reviews)

Competitor Feature Comparison

2-Way Messaging
AB Testing
API
Access Controls/Permissions
Alerts / Escalation
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Audience Targeting
Audio / Video Conferencing
Authentication
Auto-Responders
Automated Responses
Barcode / Ticket Scanning
Batch Communications
Behavioral Analytics
Billing & Invoicing
Call Center Management
Call Recording
Call Routing
Campaign Management
Campaign Segmentation
Channel Attribution
Chat/Messaging
Chatbot
Contact Management
Content Management
Contextual Targeting
Coupons
Customer Database
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Integration
Document Storage
Drip Campaigns
Electronic Payments
Electronic Signature
Email Automation
Email Distribution
Email Management
Email Marketing
Engagement Tracking
Event Ticketing
Event Tracking
File Sharing
GDPR Compliance
Geotargeting
Group Messaging
Human Handover
IVR / Voice Recognition
Interactive Content
Knowledge Base Management
Landing Pages/Web Forms
Lead Distribution
Lead Management
Lead Qualification
Live Chat
Location-Based Marketing
MMS
Marketing Automation
Mass Texting
Match & Merge
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Mobile Signature Capture
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Multi-User Collaboration
Multimedia Support
On-Demand Communications
One-to-One Messaging
Performance Metrics
Personalization
Polls/Voting
Product Recommendations
Promotions Management
Push Notifications
Queue Management
Real-time Conversations
Reminders
Reporting/Analytics
SMS Messaging
Sales Reports
Scheduled Messaging
Self Service Portal
Shortcodes
Social Media Integration
Support Ticket Management
Surveys & Feedback
Task Progress Tracking
Template Management
Text-to-Win
Third Party Integrations
Video Support
Virtual Assistant
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
2-Way Messaging
AB Testing
API
Access Controls/Permissions
Alerts / Escalation
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Audience Targeting
Audio / Video Conferencing
Authentication
Auto-Responders
Automated Responses
Barcode / Ticket Scanning
Batch Communications
Behavioral Analytics
Billing & Invoicing
Call Center Management
Call Recording
Call Routing
Campaign Management
Campaign Segmentation
Channel Attribution
Chat/Messaging
Chatbot
Contact Management
Content Management
Contextual Targeting
Coupons
Customer Database
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Integration
Document Storage
Drip Campaigns
Electronic Payments
Electronic Signature
Email Automation
Email Distribution
Email Management
Email Marketing
Engagement Tracking
Event Ticketing
Event Tracking
File Sharing
GDPR Compliance
Geotargeting
Group Messaging
Human Handover
IVR / Voice Recognition
Interactive Content
Knowledge Base Management
Landing Pages/Web Forms
Lead Distribution
Lead Management
Lead Qualification
Live Chat
Location-Based Marketing
MMS
Marketing Automation
Mass Texting
Match & Merge
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Mobile Signature Capture
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Multi-User Collaboration
Multimedia Support
On-Demand Communications
One-to-One Messaging
Performance Metrics
Personalization
Polls/Voting
Product Recommendations
Promotions Management
Push Notifications
Queue Management
Real-time Conversations
Reminders
Reporting/Analytics
SMS Messaging
Sales Reports
Scheduled Messaging
Self Service Portal
Shortcodes
Social Media Integration
Support Ticket Management
Surveys & Feedback
Task Progress Tracking
Template Management
Text-to-Win
Third Party Integrations
Video Support
Virtual Assistant
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
2-Way Messaging
AB Testing
API
Access Controls/Permissions
Alerts / Escalation
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Audience Targeting
Audio / Video Conferencing
Authentication
Auto-Responders
Automated Responses
Barcode / Ticket Scanning
Batch Communications
Behavioral Analytics
Billing & Invoicing
Call Center Management
Call Recording
Call Routing
Campaign Management
Campaign Segmentation
Channel Attribution
Chat/Messaging
Chatbot
Contact Management
Content Management
Contextual Targeting
Coupons
Customer Database
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Integration
Document Storage
Drip Campaigns
Electronic Payments
Electronic Signature
Email Automation
Email Distribution
Email Management
Email Marketing
Engagement Tracking
Event Ticketing
Event Tracking
File Sharing
GDPR Compliance
Geotargeting
Group Messaging
Human Handover
IVR / Voice Recognition
Interactive Content
Knowledge Base Management
Landing Pages/Web Forms
Lead Distribution
Lead Management
Lead Qualification
Live Chat
Location-Based Marketing
MMS
Marketing Automation
Mass Texting
Match & Merge
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Mobile Signature Capture
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Multi-User Collaboration
Multimedia Support
On-Demand Communications
One-to-One Messaging
Performance Metrics
Personalization
Polls/Voting
Product Recommendations
Promotions Management
Push Notifications
Queue Management
Real-time Conversations
Reminders
Reporting/Analytics
SMS Messaging
Sales Reports
Scheduled Messaging
Self Service Portal
Shortcodes
Social Media Integration
Support Ticket Management
Surveys & Feedback
Task Progress Tracking
Template Management
Text-to-Win
Third Party Integrations
Video Support
Virtual Assistant
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


9 reviews

CM.com Feature Reviews

5 reviewers had the following to say about CM.com's features:

Marsalin G.

One Step Closer to Valued Client Engagements

2020-04-29

They are super professional and yet so easy to connect and communicate with.

Pros

We were most intrigued by the reporting capability and the function of drilling down.

Cons

One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mac C.

M&A Firm Reviews e-Signature and SMS Products

2020-04-08

Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out.

Pros

Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately.

Cons

This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Johan B.

Easy and Comprehensive!

2020-04-22

Excellent - our account manager is always ready to assist and very helpful! The platform is always available and we have not experienced any issues before.

Pros

Within one platform our team are able to do all our direct marketing functions.

Cons

When I had queries their customer support was super fast to respond.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris R.

Taking CM.com for a Test Drive

2020-04-14

My overall experience utilizing CM.com solutions was extremely positive and as my organization continues to evaluate solutions for effective and affordable customer messaging, I will keep them top of mind.

Pros

It truly was as easy as stated and provides business the opportunity to effortlessly communicate with our target audiences.

Cons

I would recommend that CM make adjustments to the UI so that the user can tell whether or not the selected action is taking place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David H.

Prime Meridian Direct Photos made simple

2020-04-23

Overall it has been a great experience. CM.com and [SENSITIVE CONTENT HIDDEN], in particular, helped give us all the information we needed to make an informed decision. I would say [SENSITIVE CONTENT HIDDEN] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future.

Pros

It was a very smooth integration that allowed us to get our WhatsApp message directly into our system.

Cons

The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more