Coconut Software vs Doctoralia for Specialists Comparison

the ease in which an appt can be made., and the overall ease of moving an appt and of course pertinant client data connected to the appt.

no way for an online booker to know if there is an appt already made for the time they need.

Thanks for your feedback. We're happy to hear you find the solution easy to use, our product team has been working hard to continue improving our user experience.

Ease of use and short learning curve for end users. Open to suggestions on new functionality and have been very responsive to our organizations needs. Customer support is quick to respond and resolve cases.

Sync reliability has caused booking issues with staff and would like to see updates to the reporting functions, for example ability to export reports from the insights page and administrator specific reporting for system changes.

I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments

Sometimes clients don't get their reminder, sometimes the credit card can't be charged for a no-show with Stripe, the program doesn't work with Safari browser/clients complain they can't book online, you only get 1 reminder sent out, now I get an error message when booking if the program is on too long, clients complain they have to keep putting in their cc# for every service they book

Hi Jennifer, Thanks for taking the time to leave a review, we appreciate the feedback, as we are always working to improve the tool. We are happy to hear you like the layout and ease of use, but are sorry to hear about your unfortunate experience with some of the features. I can acknowledge we are currently working on some of the issues you mentioned. Additionally, we will be launching the ability to send out multiple reminders shortly, so please keep an eye out for that. If you would like to discuss further, please give us a call at 1-888-257-1309.

The implementation of this software was easy. Coconut has the process down to a science and we had no issues or defects. In addition, the software easily integrated for Calendar Sync. Has improved our overall appointment to walk in ratio with members.

I don't have anything to comment or critique. The software has worked well for us.

Thanks for the great feedback, we're happy to hear you've been enjoying the solution.

Coconut Software is simple to use and customizable for specific needs of the company.

Our software is completely customized to our needs, and therefore I'm unable to comment as we do not have issues with the system as it stands.

I love that my clients can make their own appointments during my open times. This assures that if I miss their call, they have a way to connect giving me another opportunity to serve their needs.I also like that other coworkers can also schedule the appointments for the client without me. Enables us to capture more opportunities.

When setting days off in Outlook, there is box for "all day" that does not block time in coconut calendar so I have to do it in both.

Great feedback. We're glad to hear you're enjoying the client self-serve and feel you're capturing more opportunities. Your suggestion for the Outlook integration has also been shared with the Product team to review.

I like that I can move employee tasks around, and I can restrict thing I don't want them booked for. I also love that we get the reminder text options to our members. This sends them a text 1 hour prior to their appt so that we have a lower rate of 'no shows'.

I would like to be able to have my employees display in work role, as opposed to alphabetical. For example, all my Account managers show first and then all my tellers show last.

We appreciate your feedback. Happy to hear you're finding the text messages helpful. Your idea on displaying employees in work role, as opposed to alphabetical has been passed along to our product team.

Look and presentation. Standardization of how we interact with our membership Online booking options for our membership Ease of implementation and working with the Coconut team

The only thing that comes to mind was that it took some time to get integrated with our banking system provider.

Things have been going really well, our clients can now book appointments easily online. Before we had Coconut Software it was a manual process which costed us time.

There was initially some push back to using the software as there was a slight learning curve for our staff. It would be great to have some additional features built to better organize our calendars within Coconut Software.

The software itself really helps our organization track & schedule walk in appointments, book appointments over the phone within a couple of minutes, and easily remind our customers of an upcoming appointment.

The schedule view can become a little cluttered with all of the appointments going on with our various technicians. We wish that there was some additional customizability when viewing the staff schedules to reduce any overlap or confusion for employees.

That it was intuitive to use and mobile and PC friendly.

It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use. But it's easy to adjust if there are some overlaps.

It is pretty easy to get setup on their website and get started. It has great analytics to keep track of your meetings and track clients through meeting dates. It also has a lot of custom function tools to optimize meeting bookings for a variety of formats.

The interface could have a better more modern design, it has become a little better recently but some pages are not fully updated. They are also launching new products on the platform but usually require additional fees to access.

It's great to hear you have been enjoying the flexibility and customizations of the product, along with analytics. We are constantly looking to improve the experience of our users so your feedback on the interface and additional products is appreciated.

Automated client notifications and flexibility to customize those notifications per service type.

Data capture/reporting could be stronger.

Thank you for your feedback Denise. We are glad that we were able to help you achieve your goals related to providing your members with a self serve solution to book appointments. We are currently working on a number of reporting and data capturing updates that we¿ll be sure to notify you about in the near future. Thanks again for taking the time to review.

Reminders/notifications. dragging/dropping appointments to a new time, ability to add Email Note(s) the client can see.

Need these things: * full keyboard navigability (see WAVE at wave.webaim.org; i have a temporary disability with both typing/mousing and it hurts to not have full keyboard control) * warning of a client already exists when adding a New Client * Ability to edit Client Note(s) next to Email Note(s) when creating a new Appointment * Make the client added to the create appointment dialog layer be significantly...

Read more

Hi Roger, thanks for the review and feedback. You've brought up some valid points and we will make sure to forward those to the product team.

Facilidad para reservar online sin llamar por telefono

Experiencia de uso de software con algunas cosas difíciles de encontrar o modificar

Doctoralia is a very useful tool for doctors, both for calendar management and for having medical records correctly saved.

New software always has a learning process, which is also present in doctoralia.

Tengo todas las funciones que necesito para gestionar mi trabajo en un sólo lugar

Cuando se actualiza el software da algunos problemas, pero lo resuelven pronto

Es un producto que me permite controlar mi agenda muy fácilmente, la gestión de citas, los recordatorios a los pacientes...

No echo nada en falta. Me parece que es un software para clínicas muy completo.

El permitir conocer las experiencias de pacientes, software intuitivo, de fácil desarrollo, muy buena base de datos de pacientes

Inestabilidad en las consultas virtuales o dificultad para enlazarse

la ricerca di uno specialista in zona e la gestione della prenotazione degli appuntamenti sono molto semplici, ottimo anche il servizio di promemoria tramite notifiche direttamente dall'app, che invia anche aggiornamenti sull'appuntamento

non c'è niente che non mi sia piaciuto.

Il software e' facile da usare. Sono contento perche' in questi pochi mesi numerosi pazienti mi hanno contattato per un appuntamento.

Alcune parti del sofware mi sembrano inutili, come la cronologica episodi, cronologica visita e i documenti.Dovrebbero sostituire la cartella clinica, ma e' difficile per me pensare di sostituire la cartella clinica.

Per me che lavoro da solo e utilizzato la funzione di Google Calendar, Miodottore è stato davvero un vero un grosso aiuto nella gestione delle mie agende, delle prenotazioni e dell'invio dei promemoria ai pazienti, che gradiscono che gli venga ricordato l'appuntamento della visita o che devono prenotarne una dopo un certo intervallo di tempo

Spesso le pagine dell'agenda non si caricano nei tempi dovuti e ci sono alcuni bug del software che si possono migliorare come la duplicazione delle celle, per la quale ho chiesto assistenza e mi è stato spiegato che sarà perfezionato. Per i pazienti più anziani, che hanno meno dimestichezza con le app il fatto di dover aprire il link, che ricevono sul sms telefonico, rimane un piccolo limite, sarebbe stato meglio tenere il testo del sms che ricordava esplicitamente tipo di visita, giorno e ora e sede dell'appuntamento com'era quando ho iniziato ad usare l'app nel 2019, ma purtroppo non si può riavere questa utile funzione